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Showing Uncorrectables on modem

Discussion in 'Networking' started by jobe2433, Oct 8, 2019.

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  1. jobe2433

    jobe2433 Thread Starter

    Joined:
    Oct 6, 2019
    Messages:
    6
    Hello,
    On every channel of my modem, there are uncorrectable packets are these numbers something that I should ask Xfinity to look into or do you think they are fine? I would assume that even having corrected ones could be an issue as well? Or, is this just a part of doing business with a network?
     

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  2. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
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    First Name:
    James
    The question I have is what prompted you to check this? Are you having issues with connectivity or speed?
     
  3. jobe2433

    jobe2433 Thread Starter

    Joined:
    Oct 6, 2019
    Messages:
    6
    In the beginning, we were having problems with speed. Then internment issues or freezing up. After months and months of tech visits, they finally said it was my main line which was replaced a few days ago. I am now able to see a huge improvement but still not getting anywhere near one gig speeds.
     
  4. Couriant

    Couriant Trusted Advisor

    Joined:
    Mar 26, 2002
    Messages:
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    First Name:
    James
    How are you checking for speed? And are you wireless, or using Ethernet?

    What modem do you have? Do you have a separate router?
     
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