shut/boot up

[lilart]

Unable to shut computer down without going to crl/alt/del solution. Then when booting back up, I get messages re: Norton Anti-Virus, such as: "Cannot find devise file that may be needed to run Windows or a Windows application." then: "The Windows registry or system INI file refers to this devise file, but the devise file no longer exists." then: 'If you deleted this file on purpose, try uninstalling the associated application using its uninstall or setup program." then: "If you still want to use the application associated with this devise file, try reinstalling that application to replace the missing file." then: "crogram~1\Norton~1\Navap.VXD. Press any key to continue." When I press any key to continue, the message disappears and Windows boots up! What a hassle to go through both shutting down and booting up. I think it has something to do with Norton Antivirus, but I can't uninstall it nor reinstall it. Can you give me some clue as to what is going on? Thanks. [email protected]

 

[eddie5659]

Hiya

I assume that you have uninstalled Norton previously. Have a look at this:

http://service2.symantec.com/SUPPOR...34e7dde15a2b0e7f85256a2d00732eaf?OpenDocument

What OS are you running?

Regards

eddie

 

[lilart]

Eddie, I have not uninstalled Norton, even when the message said to do just that, because it just wouldn't install. I'm using Windows 95. Also, when I try to open Norton 2001, I get the following message: Norton Intergrater could not initialize the current frame class. Please make sure that you did not directly run the integrator. I don't know what the Integrator is, so don't know if I ran it! Hope you can help. lilart Thanks

 

[eddie5659]

Okay

Have a look at this:

http://service4.symantec.com/SUPPORT/nav.nsf/docid/1999082515392606

Regards

eddie

 

[lilart]

Thanks Eddie---went to the website and followed the suggestions and instructions. Thought it was solving the problem, but still having trouble. Get the following message:
"Unable to locate the uninstallation log file c:\Program file\Norton Anti Virus\Nov 95.ISU" Any more suggestions? lilart

 

[eddie5659]

Hiya

Did you manage to get to the end of the doument, or did the error appear somewhere in the middle?
Usually when this log file is missing, it means that you cannot uninstall it properly.

Where did you get up to? You may want to try reinstalling Notrton over the top, so that the log file is produced again. But lets try to figure this bit out first, if we can.

Regards

eddie

 

[lilart]

Eddie,
I took your suggestion and tried to install Norton Antivirus 2001 on top of whatever was there. A message came up: "Warning - Error reading file: navstart.dat", then, "Rescue Disk Setup - waiting for..... (disappeared too fast for getting the rest)", then, "Setup Complete - you needd to restart", then, Error message that didn't stay long enough to pick up my pen!

Then it started rebooting, then, "NAV Auto Protect - Unable to read the configuraton files" Screen freezes. ctr,alt,del brings it into safe mode, then, "Desk Top - Windows isrunning in safe mode. This enables you to fix problem that is keeping you from starting Windows normally. The problem could be caused by your network or hardware settings. Make sure these settings are correct in Control Panel and try starting Windows again. For more information, see the Troubleshooting in Help. While in Safe Mode, some of your devices may not be available. OK"

It went into Desk Top in Safe Mode. I went into Troubleshooting in Help, clicked on "If you have trouble starting Windows". It then asked "What do you want to do?" I clicked on "Confirm startup files line by line" It suggested I print out display. I went to Options>Print topic. Windows appears: Print Topic - Printing Troubleshooting Windows startup problems". I cancelled and it went back to Safe Mode desk top. I shut down. "Please wait" appeared for a 2 seconds, then screen went blank and computer shut off.

I turned computer back on, computer logo appears and seems like it is booting up okay, then, "NAV Auto Protect" appears with "Unable to read configuration files. OK" No curser is there to "ok" it. I opened in w/ ctr,alt, del into the options, selecting "Safe Mode" again.

Opened up Norton Antivius by desk top icon, selected "Norton Antivirus 2001. Message appeared: "Norton Integrator - Norton Integrator could not initialize the current frame class. Please make sure that you do not directly run the integrator. OK" I gave up. Have you any ideas where to go from here. Thanks --lilart

 

[eddie5659]

Okay

Whilst I think on the last bit, maybe restoring back to the original problem may be an idea.

Reboot to DOS and at the prompt, type the following. There is a space before the /

scanreg /restore

And pick a date prior to when the latest thing happened, that is before the reinstall. Don't pick the oldest.

eddie

 

[Jest8]

To delete Nortons, you'll have to first delete the nav95.isu, then reinstall Norton and then, if you have to, uninstall and reinstall the program.
Long way to go to get the program working but....

 

[eddie5659]

Just, I see that you're from Chester. I was born there. moved all over the country but that is always home

eddie

 

[lilart]

Eddie, restoring didn't work. I followed directions carefully and never had the chance to pick the prior date. First error window was titled "pentagone" with - "!Runtime error '48' - File not found: icqmapi.dll - OK"

I okayed it and tried several times to put the scanreg /restore after the prompt, but it just said "bad entry" or something to that effect. I had to ctr,alt,del it to get back to windows. But another window immediately appears as follows: "Native Audio Initialization Error - The Wave Task Manager (NSPMM.DLL) is not available. Wave service will be disabled. OK"

I okayed that and another error window appeared: "Display - Your display adapter is not configured properly. To correct problem, click OK to start Hardware Installation problem.

Didn't know what the heck the above has to do with Norton Antivirus. I started it, but the error messages were scary and I gave that avenue up for fear it might erase something Icouldn't retrieve.

Decided to try Jest8 suggestion of deleting nav95.isu. I went searching for it and could never find it to eliminate so that I could uninstall and then reinstall. So I'm back to square one.

Thanks to you both. I'm open for any other ideas. I'm corresponding to you on our other computer, but really need to get the other up and running properly, so hope one of you have some other suggestions. Thanks so much lilart

 

[eddie5659]

Okay

Got a few here.

First off, icqmapi.dll is from ICQ. This is comming up for some reason. What version of ICQ do you have? You may have to reinstall it again, but lets leave that for last.

Now, this one is strange:

Native Audio Initialization Error.
The Wave Task Manager (NSPMM.DLL) is not available.
WAVE service will be disabled.

as it says here that its when you upgrade from Win95 to Win98:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q199097

So, why this is happening on yours I've no idea. You could try the diabling of the audio device.

Now, the next is your display problems, and the article found is for Windows 95:

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q124267

What is your video card? Control Panel | System. Device Manager. Under Display will be the name of your video card.

Also, go to Find Files and type in SYSEDIT
Go to the system.ini and look for the following under the [boot] section:

DISPLAY.DRV=PNPDRVR.DRV

Is it there?

You said you started the wizard, but the error messages were not nice. What were they?

Do you just have plain old Norton antivirus, or do you have a package?

eddie

 

[lilart]

Eddie, Had company, delayed tasks. We tried everything you suggested, but with mixed success. The computer still was not shutting down and booting up a big problem.

Didn't find name of video card and sysedit. By the time we tried those, the computer was a mess. We tried to reinstall Norton Antivirus again--didn't work. Tried to uninstall it--didn't work. Tried again to reinstall and when that failed, we gave up on it.

We finally backed up every file of value (Word, Publications, and Excel) on floppys. Couldn't find Windows 95 CDRom, but had Windows 95 Companion disk. Tried to reinstall that. In the process, Office 97 was lost. Tried to reinstall Office 97, but Word and Excel did not install--the two softwares most used. The computer would only boot up in Safe Mode. Tried to reinstall the Windows 95 Companion, but the CD Rom was not being recognized.

Then when the computer would not boot up in Safe Mode, we decided was time to buy a new computer. I think this could have been a virus of some sort. If it was/is, then it was a virulent one--a humdinger, that went from bad to worse. We sure appreciate your time and effort in trying to straighten the mess out. Thanks so much. [email protected]

 

[eddie5659]

Oh, well, at least you have an answer, of sorts.

Just out of curiosity, you said you couldn't find a video card. It may have been onboard, but was there anything under Display? Also, we could have tried other things apart from sysedit.

Anyway, thats old news now.

See Ya

eddie

 

[lilart]

Eddie,
Couldn't find anthing re: video card listed in Display. We're still willing to try anything else you might suggest as we aren't planning to go shopping for new CPU yet!

At this point: When booting up normally, we can't get any father than the window asking for user name and password. If we ignore that and cancel, the window immediately freezes and we can't turn computer off except by CPU. If we put in the user name and password, two windows appear in lightening speed, one after another. It took 3 time turning off and on at CPU to get the following 2 messages: Unknown device---Windows has found new device and is searching for new software. 2nd message---Windows has found new hardware and is loading the software for it. Then the window freezes and we're back to square one.

We can get our desktop up with safemode, but can't get on-line, Word is gone as is most other programs. Any other ideas we can try we certainly will do it. All the company has gone, so we have more time. Thanks. Lilart