shutdown and logoff problems

[whytwolf]

I'm running win98se, and since last nite, when i try to log off or shutdown i'm getting error messages.

Here are the messages:

When i try to logoff i get:

EXPLORER caused an invalid page fault in module <unknown> at 0000:00443a5a.

Then before it fully logs off i get another error message saying something performed illegal operation and will be shutdown and if i click on details it says:

Load WC caused invalid page fault in module RPCRT4.dll at 0187:7fb9a83b (computer acts like its trying to LOAD WINDOWS instead of logging off!)

Then when i click ok....and it logs off....when it gets to the log on windows screen it shows half of my desktop!! Windows start button and parts of my desktop are on the windows LOG ON screen!!!! Oh....and this is odd too; when i log back on after this has happened....WINDOWS EXPLORER is open on my desktop! And i didn't leave it open when i logged off!


Also; if i try to shutdown i get:

EXPLORER caused an invalid page fault in module 0000:004439f2....But it shuts down ok then; and i'm having no problems at all on start up or log on.

I was online today downloading some midi and wav soundfx....and got an error message about media player, i have IE6 by the way.....so i diabled it....seems like every time it would come up to hear a sound it messes up. I ended up getting a blue screen because of the media player.....it froze up a couple of times and i had to reboot without shutting down.....ctrl alt del wouldn't work.....so i just restarted it....then disabled the media player. I kept on surfing and everything was fine after that....until i went to log off.

This was happening alot a few days ago too....but it wasn't always EXACTLY the same way....errors messages weren't exactly the same but they were close; mainly different numbers in the error messages where it talks about modules....but i was having the same shutdown and log off problems; and it wasn't always when i was using the media player, I thought i had it fixed when i did a 'repair' on IE. For a few days i didn't have any problems other than the one i posted in here.....about Outlook Express stationery...not being able to view the graphics. And we got that fixed. And now the shutdown/logoff thing is happening again! So i don't know if the Outlook problem had anything to do with it or not....but i'm afraid to do a repair on IE.....because i might lose the ability to view graphics again?????

Thanks so much.....I'm so glad i found this place....ya'll are wonderful!!!!

 

[Styxx]

Call your ISP's technical support to make sure your settings are correct.

Internet Explorer 5.x/6.x comes with a repair tool. To use to it, go to the Add/Remove Programs Control Panel; Scroll and click to highlight 'Microsoft Internet Explorer 5.x' in the Install/Uninstall window; Then click on the Add/Remove button; Select 'Repair' the current installation of Internet Explorer radio button; Click on OK.

Get free Zone Alarm personal firewall anti-hacker countermeasure from http://www.zonelabs.com. (not the demo) Don't let anything out to the Internet you don't know what it is.

Update your antivirus, temporarily disable your screen saver and scan with your anti-virus set to scan All Files. Update and scan bi-monthly. Create your anti-virus' Rescue disk(s) and update them after each Windows anti-virus update.

You can scan on-line to double-check your Windows scanner at http://housecall.antivirus.com

Get free Zone Alarm personal firewall anti-hacker countermeasure from http://www.zonelabs.com. (not the demo) Don't let anything out to the Internet you don't know what it is.

Update your antivirus, temporarily disable your screen saver and scan with your anti-virus set to scan All Files. Update and scan bi-monthly. Create your anti-virus' Rescue disk(s) and update after each Windows anti-virus update.

You can scan on-line to double-check your Windows scanner at http://housecall.antivirus.com

 

[Davey7549]

whytwolf
If all the above procedures do not correct the shutdown issue you may have to work through this rather lenghty MS Article.
For article Click Here
Let us know what happens.
Dave

 

[whytwolf]

Well......thanks for replying, and trying to help; but i think i've got it fixed now!!!

I had a something called X-Desk, a little organizer/notepad/alarm program....ever hear of it?.....in my startup list......and i took it out because it seemed that ever since i put it there, thats when i started having the problems with shutdown and logoff....so i unchecked it in msconfig.....and now things are back to normal! I haven't done anything else to fix it.....thats the only thing i've tried! So, I guess that was it!?

I already have ZoneAlarm by the way.....and Norton.....and i update Norton weekly.

Thank goodness i didn't have to look thru any more "lengthy MS" articles! I spent all day yesterday doing that....and didn't find anything!

Thanks again!