shutdown error

[Stormtracker]

hi guys, my computer will not turn off when i shutdown it restarts automatically. does anyone know what my problem could be

 

[~Candy~]

Hi and welcome. If you start in safe mode, will it shutdown normally?

 

[Stormtracker]

forgive me if sound stupid, but i am fairly new to computing. how do i start in safe mode. thanks for advice

 

[~Candy~]

Tap the F8 key while restarting....then choose safe mode.

 

[Stormtracker]

it does nothing when i tap f8 . seems to be freezing at startup screen. i have to hold the powerswitch for 5 seconds before it shuts down. it then starts normally if i do nothing. also when i shutdown, it wants to install updates(1 0f 96)! , but restarts even before the first update is installed.

 

[~Candy~]

You need to hit the F8 key sooner.

 

[Stormtracker]

I have a slideshow made by someone else, complete with music and transitions. this person now wants me to make a data disc of this slideshow, so that he can print the pictures. obviously, i have to convert to jpeg. is it possible to do this. the extension shows DAT.
Thanks for any help.

 

[~Candy~]

Um, that has nothing to do with this thread Did you solve this problem? You should start another thread for that problem as different people assist with that area.

 

[Stormtracker]

sorry, i'm still new to this. no, i still shut the computer down manually. thanks for the interest.

 

[~Candy~]

Take a look to see what is running at startup, via start, run, msconfig, startup tab.

Or if you can, see the very first thread in the malware removal forum, and follow the instructions on how to download, install, run and post a hijack this log. Post the log BACK to this thread though.