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shutdown

Discussion in 'All Other Software' started by ac1964, Sep 18, 2012.

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  1. ac1964

    ac1964 Thread Starter

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    Hi,
    I have noticed that recently my computer shuts down while streaming movies on Netflix. Has this happened to anyone else? If so do you have a recommendation for how to stop it?? I have not contacted netflix as I do not think they would be able to help. My computer is a 64 bit gateway with windows 7 home premium version. The system shuts down but no information appears to be lost when i start the computer back up. additionally it does not happen while watching Hulu, crackle or any other type of streaming-just netflix.

    any help would be appreciated

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Pentium(R) Dual-Core CPU T4300 @ 2.10GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 4060 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1806 Mb
    Hard Drives: C: Total - 289782 MB, Free - 103987 MB;
    Motherboard: Gateway, ZX4800
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated and Enabled
     
  2. Triple6

    Triple6 Rob Moderator

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  3. ac1964

    ac1964 Thread Starter

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    it does appear to be overheating-any suggestions on how to decrease the heating?
     
  4. Triple6

    Triple6 Rob Moderator

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    What are the temps?

    Buy a can of compressed air and thoroughly blow out all the vents/fans.
     
  5. ac1964

    ac1964 Thread Starter

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    it went up to as high at 200F. it us currently at 90c and 194f. here is a screen shot:
     

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  6. Triple6

    Triple6 Rob Moderator

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    Definitely need to clean and check the cooling system.
     
  7. ac1964

    ac1964 Thread Starter

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    other than the compresse air what else might i do?
     
  8. Triple6

    Triple6 Rob Moderator

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    Make sure the fan is actually working, spinning and not obstructed, and that the vents are not blocked. If the fan is faulty you'd have to replace it.
     
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