sick of this one([email protected])

does anyone have any experience with this one as
when checking my mail today i have been sent this
norton detects it and tries to repair then says it cant
then it just says access is denied to this file .

which leaves me with the problem that it remains on the server
waiting for me to download it, the problem it gives me is i cant get past that mail to get to my other mails as the connection wont carry on after norton denies access to this file .

i have tried setting norton to quarantine this file but it just
wont do anything i just get the same repeated message
saying access to this file is denied.

 

I don't know if this link will resolve the problem, it applies to the kak worm but the issue seems similar.

Can you not delete the email through Norton, or at least disable Norton long enough to delete it?

http://service2.symantec.com/SUPPOR...08984f265938a48488256921005add70?OpenDocument

 

even when i disable norton auto protect it still detects
the attempts to infect my comp ????????
dont know why that is..

does anyone know how i can resolve this one