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Side-by-side configuration problem and file association. Please help!

Discussion in 'Business Applications' started by DarkHaloPrincess, Sep 9, 2010.

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  1. DarkHaloPrincess

    DarkHaloPrincess Thread Starter

    Joined:
    Aug 15, 2010
    Messages:
    4
    The problem started today. None of my microsoft office programmes open up - Word, Excel etc. The suite has been istalled on my computer for the last year and have had no problems. However, yesterday when a update for my sony reader failed to complete I had to 'end task' the sony update - could this have corrupted something? I've removed the sony software from the computer but still nothing works. Everytime I click on the word/excel etc icons to open up the applications I get this message: This file does no have a programme associated with it for performing this action. Create an association in the Set Associations panel.

    So I accessed the control panel and looked over all these applications and the extensions. All extensions like .doc etc have the correct default programme - e.g. .doc is defaulted to Word. But the problem is that I can't even open up the Word application itself.

    I uninstalled the microsoft office 2007 suite through control panel, rebooted the computer and reinstalled. And then I tried the following:-

    When I double click on the Word icon on the desktop to open it that way, I get the message: This application has failed to start because its side by side configuration is incorrect. Please see the application event log for more detail.

    - I did check out the event log and found this message:

    MMC could not create the snap-in. The snap-in might not have installed correctly.
    NAME: Event Viewer
    CLSID:FX:{b05566ad-fe9c-4363-be05-7a4cbb7cb510}

    Also: when reinstalling the microsoft office suite, during installation I got a message saying that the 'send to onenote' driver failed to install because it was missing and I clicked 'ok' and continued installation. Please note that this message did not come up the first time I installed this suite back in July 2009.

    Can someone help me please? I haven't a clue what's wrong and it just won't work. None of the office programmes are opening and I'm getting really frustrated.

    Edit: Just checked other progammes. Adobe and such aren't working either. The same messages show up. List of programmes which are not working: Adobe Reader 9/ Windows Live Messenger/.
    When I click on Norton it doesn't open up BUT it does open up when I click the icon on the task bar. My network adapter is working (I'm on the internet now obviously) but the adapters application doesn't open up.

    I've got Windows Vista, 32-bit operating system, service pack 2.

    Thanks.!
     
  2. OBP

    OBP Trusted Advisor

    Joined:
    Mar 8, 2005
    Messages:
    19,412
    If you Google the last error message and the CLSID of {b05566ad-fe9c-4363-be05-7a4cbb7cb510} you will find lots of people with the same problem, but they don't all appear to have been "fixed" the same way.
    Some involve a DLL file and others seem to implicate AVG.
     
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