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Sims Complete Collection PROBLEMS

Discussion in 'Games' started by karenmon, Aug 3, 2006.

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  1. karenmon

    karenmon Thread Starter

    Joined:
    Aug 2, 2006
    Messages:
    4
    I can't get past the splash screen on The Sims Complete Collection. I've contacted EA support and they told me to disable background tasks and to install the most current drivers for the sound and display devices. I've done all this, plus uninstalled the game completely with uninstall, Sims eraser and also by deleting the user folders then reinstalled. It still won't get past the splash screen.

    It comes up, sits for 5 minutes or more and then I receive a message that Sims Complete Collection has to close due to a problem. I don't know what else to do with it. It works on my Desk Top, but this problem is occurring on my laptop.

    Here is the info from Maxis Easy Info:

    Your System Game Requirements

    Operating System (Get Updates) Microsoft Windows XP Home Edition Service Pack 1 (Build 2600) Windows XP/2000/98

    System Memory 495.8 128.0

    Processor Speed 2593.8 450 MHz

    DirectX Version (Get Updates) 9.0b 7.0

    Display Device (Get Drivers) Intel(R) 82852/82855 GM/GME Graphics Controller

    Display Memory 64.0 4.0

    Display Driver 6.14.10.4497

    Sound Device (Get Drivers) SoundMAX Digital Audio

    Sound Driver 5.12.01.5240



    Operating System Information
    Microsoft Windows XP Home Edition Service Pack 1 (Build 2600)
    Internet Explorer Information
    Version 6.00.2800.1106


    Media Device Information
    DirectX Information
    Version 9.0b
    Long Version 4.09.0000.0902

    Display Device 1/1
    Intel(R) 82852/82855 GM/GME Graphics Controller Local Memory: 64.0 Driver Version: 6.14.10.4497

    Device
    Description Intel(R) 82852/82855 GM/GME Graphics Controller
    Manufacturer Intel Corporation
    GUID D7B78E66-76C2-11CF-C972-0220ADC2CD35
    Driver
    Version 6.14.10.4497
    Module ialmrnt5.dll
    Date 2-7-2006

    Memory
    Total 64.0
    Available 56.7
    Non-Local 0.0
    Texture 56.7

    Sound Device 1/1
    SoundMAX Digital Audio Driver: 5.12.01.5240

    :confused: Anyone have any idea what else I can do? This is really frustrating!

    Thanks, Karen

    P.S. Is there are reason why the Intel Graphics Device would be listed twice in device manager? Could that be causing it?

    Also, according to EA and the box, my computer meet or exceeds the system requirements.
     
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