Since Bios update computer having issues

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hisbeauty4ashes

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Hi all I have a Windows 10 Home lenovo Ideapad330 12 gigs memory.
Device name DESKTOP-HED3Q2V
Processor Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz 1.80 GHz
Installed RAM 12.0 GB
Device ID 8D1CCFEA-74BD-4D63-8720-098C071F69AF
Product ID 00325-80000-00000-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Touch support with 10 touch points

The issue I am having is since the bios updated my computer is slow to start and shut down. MY computer freezes and when I put it to sleep when closing the lid it does nto want to wake up. Also the sound is real muffled. I tried a few things such as updating drivers ect and nothing. Anyway help would be appreciated.
 

flavallee

Frank
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What is the exact serial number on your Lenovo IdeaPad 330 laptop?
Which BIOS version did you update from and update to?
What was the reason for updating the BIOS?

BIOS software is independent of and is not affected by the Windows 10 operating system.
Updating device drivers, making setting changes, etc. within Windows 10 is not going to affect the BIOS.
The only way to do that is from within the BIOS setup screen.
You may need to change one or more settings there.

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hisbeauty4ashes

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Serial Number F16FH04
Machine Type Model:81DJ0002US

Well the Bios update popped up from Lenovo and automatically downloaded. Been trying to work on this. I attached bios info. I am just trying to figure out what in the heck is going on.
 

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flavallee

Frank
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Serial Number F16FH04
Machine Type Model:81DJ0002US
That serial number is "not found" at the Lenovo main support site.
Please do the following so we can confirm that laptop's identity and locate its assigned support site:

Download and save the tsginfo.exe file.
After it's been downloaded and saved, double-click it to run it.
Information about that laptop will appear.
Return here to your thread, then copy-and-paste the ENTIRE text here.

According to your image in post #3, you appear to have a Lenovo IdeaPad 330-15IKB touchscreen laptop.

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hisbeauty4ashes

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Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 19043, Installed 20210502145024.000000-420
Processor: Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz, Intel64 Family 6 Model 142 Stepping 10, CPU Count: 8
Total Physical RAM: 12 GB
Graphics Card: Intel(R) UHD Graphics 620, 1024 MB
Hard Drives: C: 930 GB (826 GB Free);
Motherboard: LENOVO LNVNB161216, ver SDK0K17763 WIN, s/n PF16FH04
System: LENOVO, ver LENOVO - 1, s/n PF16FH04
Antivirus: Windows Defender, Enabled and Updated

Yes I have 330 Idepad windows 10 touchscreen
 

flavallee

Frank
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You omitted the first character when you submitted the serial number, which is why it came back "not found".

According to the corrected serial number, you have THIS Lenovo IdeaPad 330 Touch-15IKB Machine Type Model 81DJ0002US laptop which came with Windows 10 Home 64-bit.

According to its support site, the most current BIOS update for it is version 8TCN61WW which was released on June 18, 2021.

The only purpose of that BIOS update is to address security vulnerability CVE-2020-24511/24512.
It does not address system stability and compatibility and performance.

I really don't know how to resolve the post-BIOS update issues that you're having with your laptop.
I'll leave you with the hardware diagnostic experts here who hopefully can help you.

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hisbeauty4ashes

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Okay I did a total factory reset and my laptop is still having the same issues. I am starting to think the motherboard or something is going out. It is still not reading the DVD/cd player, I tried fixing it in so many ways nothing works. My laptop does not want to wake up once the lid is closed ect.
 

flavallee

Frank
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Doing a factory reset is not going to resolve the BIOS issue.
You need some "hands on" help by a computer knowledgeable person.

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crjdriver

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I am wondering, why not simply flash back to whatever previous bios worked?
What was the original reason for updating the bios?
 

crjdriver

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First of all, there is never a need to update a bios that is working correctly. As you have seen, this can often cause problems. A bios update is done for a specific reason ie support a new processor, fix a problem you are encountering, etc NOT to just have the latest bios.

You will have to flash the bios manually since just about any windows based program is not going to let you flash to an earlier version of the bios. If you are not comfortable doing a manual flash of the bios, the best advise would be to take it to a shop. By shop, I mean just that; a real shop that does builds, installs networks, etc NOT a chain store.
 

crjdriver

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One other bit of info. When you take a system to a shop and want a bios update, it is done at the customers risk. That means that if there is a problem with the update, it is your problem and not the shop's problem.

I would also remove, uninstall, or disable whatever program updated the bios for you.
 
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