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Single vertical line on screen

Discussion in 'Hardware' started by robincvt, Aug 14, 2016.

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  1. robincvt

    robincvt Thread Starter

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    Hello,
    Simply put, I opened up my Dell Insprion 15 Series 5000 yesterday, and there is a single vertical light colored line about 1.5 inches around the left edge, the laptop is able a year old. I"ve already updated my graphic card drivers and the computer drivers. I'm not very knowledgeable when it comes to computers. So, any help would be so appreciated.
     
  2. DavisMcCarn

    DavisMcCarn

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    Messages:
    1,102
    Do you have an external monitor you can plug into it to try?
     
  3. robincvt

    robincvt Thread Starter

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    No. I'm sorry. I don't
     
  4. DavisMcCarn

    DavisMcCarn

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    Usually, a single, vertical line on the screen indicates a screen failure (hardware) problem. Just to be thorough; though, you should.
    Force it off by holding the power button down for 6 seconds.
    Take out the battery and unplug the ac adapter from the laptop.
    Try to turn it on (this drains all of the remaining power so it really is off)
    Put the battery back in, plug in the ac adapter, and try turning it back on.

    If that doesn't fix it, its a bad LCD, a loose or bad LCD cable, or a bad system board (most people call them motherboards).
    What is the service tag number of the Dell?
     
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