Skype audio problem

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mlmorris

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Jan 27, 2005
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Skype audio problem

I am using Skype 8.68.0.96 on a 64 bit Windows 7 Pro SP 1 on Dell Latitude E6520 with Intel i5 processor, 8 GB RAM, NVIDIA NVS 4200M display adapter, 500 GB hard drive.

I am using Skype 8.73.0.124 on a 32 bit Windows 10 Pro v. 2004 on HP Touch Screen Pavilion VA284AV-ABA IQ546t with Intel Core 2 Duo processor, 4 GB RAM, 300 GB Hard drive, NVIDIA GeForce 9300M GS display adapter

On either computer, if I make a Skype video call to a specific Skype contact, or that contact makes a Skype video call to me, the contact on the other end of the conversation cannot hear any sound. We can see each other.

This is a new problem, as Skype on that computer worked OK a week earlier.

We have tested the various sound device selection options. They make no difference.

I know my microphone works because it tests OK (using the Skype test) and also I don't encounter this problem with any other of my Skype contacts.

That contact does not have problem with audio from other sources (such as YouTube).

At the moment, all I know about that contact's computer is that it is Windows 10.

I searched this forum and I also searched online without success.

Can anyone suggest a solution.
 

Couriant

James
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Joined
Mar 26, 2002
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41,510
Do a Echo Test to see if you can hear yourself. If it works for you then it’s on their end. Alternatively call someone else to see if you get the same issue
 

TerryNet

Terry
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Mar 23, 2005
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81,564
I don't know enough about Skype to know if the following is even possible, but from your testing it sounds to me that you have accidentally blocked that particular contact from hearing you or else he has accidentally blocked your audio. I suggest that you both look for possible contact specific settings.
 

mlmorris

Thread Starter
Joined
Jan 27, 2005
Messages
275
I don't know enough about Skype to know if the following is even possible, but from your testing it sounds to me that you have accidentally blocked that particular contact from hearing you or else he has accidentally blocked your audio. I suggest that you both look for possible contact specific settings.
In Skype Settings/Contacts it is possible to block a contact. However, that means that the contact blocked cannot even connect.

So it's not a question of blocking audio (or video, for that matter).

In Windows 10, in order to use Skype, you have to allow Skype access to the Camera and to the Microphone (Settings/Privacy/Camera or Microphone), but that is not a setting that is contact specific.

It's either all or none.

There is no Privacy setting for speakers.
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
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Aug 27, 2003
Messages
121,327
Liz, that would affect everyone using the app and the poster has stated that the problem only occurs with one specific Skype contact. For everyone else it works fine.
 

Cookiegal

Karen
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Malware Specialist Coordinator
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Just a reminder to all that it's very important to fully read and comprehend the issue before replying so that the suggestions are relevant to the actual problem, especially when the user has taken the time to provide a lot of detail which, as we all know, is not always the case. That said, we all do miss things from time to time and no one's perfect so a little understanding and patience from everyone goes a long way.
 
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