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Solved Skype on laptop or desktop not displaying correctly....LOST

Discussion in 'All Other Software' started by bj nick, Jul 21, 2019.

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  1. bj nick

    bj nick Thread Starter

    Joined:
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    I have used Skype previously w/zero problems, but it's been three years. Today I've uninstalled/downloaded Skype twice, on each computer (desktop w/Windowns 7, laptop inspiron w/Windows 10), w/the same result: My screen on both laptop and desktop does not look like the one I'm supposed to have; I guess it's the "HOME" screen.

    Watched a few YouTube how-to's, and their screen shows a regular desktop app, with the usual options across the top (file, options, tools, etc.) plus different options along the left than I have. I DO NOT HAVE those options....I cannot make a call! What I see is: in the middle of the screen, Welcome, (my name) and below that, "Start a conversation." (YES, I'm signed in w/my account.) Along the left the only options are: chat, call, contacts, notifications. The "contacts" are the test audio icon, plus a handful of people I've never heard of.

    Can anyone tell me why I'm not seeing the "right" desktop screen and having all these difficulties?
     
    Last edited: Jul 21, 2019
  2. lunarlander

    lunarlander

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    Sep 21, 2007
    Messages:
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    The screen showing strangers in contacts, are you using your MS Account to sign into Windows 10? Then your MS Account has been hacked. Or your Outlook.com account has been hacked. Unless you have given your account password to somebody else to use, like your spouse. Compromised info could include "emails, contacts, and photos from Outlook.com and OneDrive. It could also include your health data if you have connected services like HealthVault." (from https://support.microsoft.com/en-ca/help/10494/microsoft-account-how-to-access-a-compromised-account )

    MS has a site for helping people recover from hacked accounts. Perform ALL STEPS IN SEQUENCE. https://support.office.com/en-us/ar...n-hacked-35993ac5-ac2f-494e-aacb-5232dda453d8

    MS has yet another site to help you protect your account. https://support.office.com/en-us/ar...-account-a4f20fc5-4307-4ece-8231-6d4d4bd8a9ba

    IF you suspect or discover that the hack is deeper than just your Outlook account, it is possible that both your Win 7 and Win 10 machines have both been hacked. I would backup all data and reformat and reinstall Windows on both machines.

    Windows 10 will not show video capabilities if your privacy settings forbid Camera. Go to Settings > Privacy > Camera. Enable it. And Allow certain apps to access your camera. Include Skype.
     
    Last edited: Jul 22, 2019
  3. bj nick

    bj nick Thread Starter

    Joined:
    Jun 10, 1999
    Messages:
    1,727
    Thank you! A lot there. I found skype live chat and they straightened me out. First of all, the Skype screen I was seeing on all the YouTube how-to's was the old Skype; now it's cloud-based so yeah, it looks different. And the getting hacked thing--we changed the password on my old account and they buried it; made it invisible to everyone. Even if someone located it, the password is now safe. I have a new account with a secure password so I'm good to go. Much appreciated!
     
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