Skype video prob - can't see people I call

mlmorris

Thread Starter
Joined
Jan 27, 2005
Messages
273
I have Skype v. 8.71.0.49 installed on a Dell E6520 with 64 bit Win 7 Pro SP 1, Intel i5 processor, 8 GB RAM, NVIDIA NVS 4200 graphics adapter.

Recently I encountered a problem where I cannot see the people I call, although they can see me.

During the sign-in, the camera is verified as working ( can see myself). Audio for both me and the people I call works.

When checking the camera with Device Manager, it displays as "working properly."

All of the online results I found so far talk about the opposite problem - people called can't see caller. That is definitely NOT the problem I have, so I would appreciate any suggestions from those monitoring this forum.

I did not find any results when I searched this forum
 

mlmorris

Thread Starter
Joined
Jan 27, 2005
Messages
273
Apologies to all, I can see that I failed to mention in my original post that I am using a USB web cam.

When using my Win 7 computer, I still cannot see the people I call, although they can see me. Plus the view of myself in the upper right corner of the screen is visible, but it is static - I don't see any movement.

Also, I connected with a correspondent using Skype v. 8.68.0.96 on an HP Pavilion Touch Screen Model VA284AV-ABA IQ546t 32 bit Win 10 Pro v. 2004 with 4 GB RAM, Intel Core 2 Duo processor, NVIDIA GeForce 9300M GS display adapter.

Using the same web cam, I did not encounter the video problem using the Win 10 computer - the camera is working properly. However,the audio is not working on the Win 10 computer, regardless of which microphone selection I choose.
 

mlmorris

Thread Starter
Joined
Jan 27, 2005
Messages
273
OK, so far, no results from this forum, so let me describe the problem somewhat differently to see if anyone can help:

I have Skype v. 8.71.0.49 installed on my:

64 bit Windows 7 Pro SP 1 on Dell Latitude E6520 with Intel i5 processor, 8 GB RAM, NVIDIA NVS 4200M display adapter, 500 GB hard drive.

I have Skype v. 8.68.0.96 installed on my:

32 bit Windows 10 Pro v. 2004 on HP Touch Screen Pavilion VA284AV-ABA IQ546t with Intel Core 2 Duo processor, 4 GB RAM, 300 GB Hard drive, NVIDIA GeForce 9300M GS display adapter.

I use the same USB webcam and USB microphone on both computers.

Skype on the Windows 10 computer works correctly. I can see and hear the people I call and the people I call can see and hear me (so both camera and microphone are working correctly).

There is a problem with Skype on the Windows 7 computer. The people I call can see me and hear me. I can hear the people I call but I cannot see them.

This is a different problem (actually the opposite problem) from that I see described in the results of online searches which talk about person called can't see caller. That is NOT my problem.

I found a post (https://answers.microsoft.com/en-us...-609d-4381-aaea-14af1bb25d11?page=4#LastReply) that identifies this kind of problem, but that post is from July 2018 and references Skype v. 8.25.05.

Can anyone verify that the problem I encountered with Skype v. 8.71.0.49 is, in fact, a Skype problem?

If so, can anyone tell me when the problem might be fixed?

Or is there some other issue causing this problem?
 

Cookiegal

Karen
Administrator
Malware Specialist Coordinator
Joined
Aug 27, 2003
Messages
120,573
SpywareDr,

I'd like to remind you that the member asked for help to get Skype working properly on their Windows 7 computer. I'll refer you to the following section of the site rules:
Please refrain from making suggestions that are not relevant to the question asked. For instance, if someone asks for assistance with their browser please don't reply only to say that you don't use that one and suggest that they should use another as that doesn't address their issue. If you are actually helping with their issue then its fine to suggest that they might want to try a different browser but not as the sole recommendation.
So while it would be fine to inform a member that an upgrade to Windows 10 can still be obtained for free, it should just be as an aside or additional tip and should come with a recommendation that actually addresses the issue at hand. Please keep this in mind when providing assistance. Thanks for your understanding. :)
 

Users Who Are Viewing This Thread (Users: 0, Guests: 1)

As Seen On
As Seen On...

Welcome to Tech Support Guy!

Are you looking for the solution to your computer problem? Join our site today to ask your question. This site is completely free -- paid for by advertisers and donations.

If you're not already familiar with forums, watch our Welcome Guide to get started.

Join over 807,865 other people just like you!

Latest posts

Members online

Top