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SLOOOW computer and delayed typing

Discussion in 'All Other Software' started by fsumm, Oct 11, 2012.

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  1. fsumm

    fsumm Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    23
    My machine was running fine for a while (since removing the MyPoints toolbar in a previous thread) but in the last couple of weeks it's slowed to a crawl. Typing is often (though not always) delayed and pages take for ever to load. I've installed ESET and have found no malware and also run Malbytes with the same result i.e no malware present. What would you suggest I do next please?

    Thanks,

    Fran

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) D CPU 2.80GHz, x86 Family 15 Model 4 Stepping 4
    Processor Count: 2
    RAM: 1022 Mb
    Graphics Card: RADEON X300 SE 128MB HyperMemory, 128 Mb
    Hard Drives: C: Total - 147785 MB, Free - 118907 MB;
    Motherboard: Dell Inc., 0FJ030
    Antivirus: ESET Smart Security 5.2, Updated: Yes, On-Demand Scanner: Enabled
     
  2. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    It looks like you're referring to this thread and reopened it 4 days ago.

    Sometimes, doing a clean reinstall of Windows and getting a fresh start is the best option.

    -----------------------------------------------------------

    What's the model name and model number of that Dell?

    If you don't know for sure, advise what the 7-character "service tag" number on the sticker is.

    -----------------------------------------------------------

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the ENTIRE file here.

    -----------------------------------------------------------
     
  3. fsumm

    fsumm Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    23
    Thanks for your help so far. The service tag for my Dell is 5QC2T91.

    Here is the log from HJT:

    Scan saved at 12:49:23 PM, on 10/14/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\ehome\ehtray.exe
    C:\WINDOWS\stsystra.exe
    C:\Program Files\ESET\ESET Smart Security\egui.exe
    C:\Program Files\Skype\Phone\Skype.exe
    C:\Program Files\WinTV\Ir.exe
    C:\Program Files\McAfee Security Scan\2.1.121\SSScheduler.exe
    C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
    C:\Program Files\TechSmith\SnagIt 8\TSCHelp.exe
    C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\eHome\ehRecvr.exe
    C:\WINDOWS\eHome\ehSched.exe
    C:\Program Files\ESET\ESET Smart Security\ekrn.exe
    C:\Program Files\HTC\HTC Sync Manager\HSMServiceEntry.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
    C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
    C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
    C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
    C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\rundll32.exe
    C:\WINDOWS\eHome\ehmsas.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Yahoo!\Companion\Installs\cpn0\ytbb.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\Fran\Local Settings\Temporary Internet Files\Content.IE5\TZBW6QG2\HijackThis[1].exe
    C:\WINDOWS\system32\NOTEPAD.EXE
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://mail.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://espn.go.com/motion/detect.html
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    R3 - URLSearchHook: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    R3 - URLSearchHook: YTNavAssistPlugin Class - {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: HelperObject Class - {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files\TechSmith\SnagIt 8\SnagItBHO.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Backcountry.com.Toolbar.ShowToolbarBHO - {69abb8e4-3a44-461c-93bc-c3bb6bdf2df3} - mscoree.dll (file missing)
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    O2 - BHO: SkypeIEPluginBHO - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
    O3 - Toolbar: SnagIt - {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files\TechSmith\SnagIt 8\SnagItIEAddin.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: Steepandcheap IE Alert - {f98ba7f6-48d8-4ce7-a8d0-39d13fd6f14f} - mscoree.dll (file missing)
    O4 - HKLM\..\Run: [ehTray] C:\WINDOWS\ehome\ehtray.exe
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [egui] "C:\Program Files\ESET\ESET Smart Security\egui.exe" /hide /waitservice
    O4 - HKCU\..\Run: [Skype] "C:\Program Files\Skype\Phone\Skype.exe" /minimized /regrun
    O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
    O4 - Global Startup: AutoStart IR.lnk = C:\Program Files\WinTV\Ir.exe
    O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
    O4 - Global Startup: SnagIt 8.lnk = C:\Program Files\TechSmith\SnagIt 8\SnagIt32.exe
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O9 - Extra button: Skype Click to Call - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://www.update.microsoft.com/mic...ls/en/x86/client/muweb_site.cab?1349878564378
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O18 - Protocol: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~1\COMMON~1\Skype\Skype4COM.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Active File Monitor (AdobeActiveFileMonitor) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsFileAgent.exe
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: ESET Service (ekrn) - ESET - C:\Program Files\ESET\ESET Smart Security\ekrn.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HTCMonitorService - Nero AG - C:\Program Files\HTC\HTC Sync Manager\HSMServiceEntry.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Oracle Corporation - C:\Program Files\Java\jre7\bin\jqs.exe
    O23 - Service: MBAMScheduler - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamscheduler.exe
    O23 - Service: MBAMService - Malwarebytes Corporation - C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
    O23 - Service: McAfee SiteAdvisor Service - McAfee, Inc. - c:\PROGRA~1\mcafee\SITEAD~1\mcsacore.exe
    O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files\McAfee Security Scan\2.1.121\McCHSvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: Internet Pass-Through Service (PassThru Service) - Unknown owner - C:\Program Files\HTC\Internet Pass-Through\PassThruSvr.exe
    O23 - Service: PC Tools Startup and Shutdown Monitor service (PCToolsSSDMonitorSvc) - Unknown owner - C:\Program Files\Common Files\PC Tools\sMonitor\StartManSvc.exe
    O23 - Service: Photoshop Elements Device Connect (PhotoshopElementsDeviceConnect) - Unknown owner - C:\Program Files\Adobe\Photoshop Elements 3.0\PhotoshopElementsDeviceConnect.exe
    O23 - Service: Skype C2C Service - Skype Technologies S.A. - C:\Documents and Settings\All Users\Application Data\Skype\Toolbars\Skype C2C Service\c2c_service.exe
    O23 - Service: Skype Updater (SkypeUpdate) - Skype Technologies - C:\Program Files\Skype\Updater\Updater.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    --
    End of file - 11048 bytes
     
  4. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    According to service tag number 5QC2T91, your computer is a Dell Dimension 9150/Dell XPS 400 desktop.

    This site is specific only to your desktop, so you might want to add and save it in your browser favorites/bookmarks list so you can readily refer to it whenever needed.

    According to its system configuration section, it was purchased in November 2006.
    Considering it's almost 6 years old and has probably accumulated a lot of "debris" and some issues during that time, you might want to consider doing a clean reinstall of Windows XP SP3 and getting a fresh start with it.

    You might also want to consider adding another 1 GB of DDR2 PC2-5300(DDR2-667) RAM to it.
    It came with a 512 MB module in 2 of its 4 slots, so adding 2 more 512 MB modules to the 2 empty slots will accomplish that.

    -------------------------------------------------------

    Right-click My Computer, then click Properties.

    Advise what's listed in the

    Computer:

    section at the bottom of the "General" tab - EXACTLY as you see it there.

    -------------------------------------------------------

    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

    -------------------------------------------------------
     
  5. fsumm

    fsumm Thread Starter

    Joined:
    Aug 4, 2012
    Messages:
    23
    Under My Computer>Properties>General Tab I have:

    Intel(R)
    Pentium(R)
    D CPU 2.80GHz
    2.79GHz, 1.00BG of RAM
    Physical Address Extension

    I did a clean install about 9 months ago and the machine was running fine till I installed the MyPoints toolbar (very stupid of me, I know).
    I'm pretty sure I was hacked about 4 weeks ago as two or three user names became invalid and that's what prompted me to install ESET. However that's found no malware so I'm stumped. I'll do a resinstall if I have to but let's try a few things first if we can please.

    Here's the startup menu - ( am unable to expand the window to give you full directory locations - can you work with this?):
    ehtray
    atiptaxx
    stsystra
    APSDaemon
    egui
    Skype
    Adobe Gamma Loader
    AutoStart IR
    McAfee Security Sc
    SnagIt 8


    Thanks,

    Fran
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,686
    The processor is running at its rated speed of 2.80 GHz and has NOT throttled down to a noticably slower speed. (y)

    All 1 GB of RAM is being used by Windows. (y)

    Note: You still should add another 1 GB.

    -------------------------------------------------------

    Go back to Start - Run - MSCONFIG - OK - "Startup" tab.

    Uncheck these startup entries:

    atiptaxx

    Adobe Gamma Loader

    McAfee Security Scan

    SnagIt 8


    After you're done, click Apply - OK/Close - Exit Without Restart.

    Go to Start - Run - SERVICES.MSC - OK.

    Double-click these service entries, one at a time, to open their properties window:

    Adobe Active File Monitor

    Adobe Flash Player Update Service

    Ati HotKey Poller

    ATI Smart

    Google Update Service

    Google Update Service

    Java Quick Starter

    McAfee Security Scan Component Host Service

    Mozilla Maintenance Service

    PC Tools Startup and Shutdown Monitor service

    Skype Updater

    Yahoo! Updater


    Change the "Startup Type" to Manual, then click Apply - OK.

    After you're done, restart the computer.

    When the small System Configuration Utility window appears during restart, ignore its message.

    Put a check in the lower left of that window BEFORE you click OK to close it.

    ----------------------------------------------------------

    Wait for the computer to completely settle down from the restart.

    Go to Add Or Remove Programs, then uninstall/remove:

    McAfee Security Scan

    Everything that's associated with PC Tools

    ----------------------------------------------------------
     
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