I need some advice, I have contacted charter about 9 times over the last 3 weeks and even had a tech come to the house but no diffrence. I subscribe to 5 meg service but only download about 45k per second. I have tried all the normal stuff cookies power cycle etc... about 50 times. I have XP and motorolla modem. The last time I talked to support about 10 min ago they just said to get or rent another modem. The tech said when he was here everything looked fine. So I dont have a clue any advice.