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sloth slow and crashes ocationally

Discussion in 'Windows 10' started by PhillipBarton, Feb 11, 2020.

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  1. PhillipBarton

    PhillipBarton Thread Starter

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    I have a Dell 2-in-1 laptop, and it is running super slow and hard to do anything without it freezing or crashing. I believe it is because I cant update windows 10, but it says I need 8GB of room to update it, but it wont clear anything out when I go in to clear unneeded stuff it just tries and then does nothing.

    please help, Phillip
     
  2. Couriant

    Couriant Trusted Advisor Spam Fighter

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    Hello!

    In the search bar, type cleanmgr and select Disc Cleanup. Select Clean Up System Files

    upload_2020-2-11_13-55-28.png

    Make sure the recycle bin, temporary files and temporary windows installation files are checked as well. This should help clear up some space.

    Also please run this tool and post the info here: https://static.techguy.org/download/tsginfo.exe
     
  3. PhillipBarton

    PhillipBarton Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.9
    OS Version: Microsoft Windows 10 Home, 64 bit, Build 17134, Installed 20180911155524.000000-360
    Processor: AMD A6-9220e RADEON R4, 5 COMPUTE CORES 2C+3G, AMD64 Family 21 Model 112 Stepping 0, CPU Count: 2
    Total Physical RAM: 4 GB
    Graphics Card: AMD Radeon(TM) R4 Graphics, 80 MB
    Hard Drives: C: 27 GB (0 GB Free);
    Motherboard: Dell Inc. 0C8WGC, ver A00, s/n 2BL6XN2.CNWSC0088I002C.
    System: Dell Inc., ver DELL - 1, s/n 2BL6XN2
    Antivirus: Windows Defender, Enabled and Updated
     
  4. Couriant

    Couriant Trusted Advisor Spam Fighter

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    OK, my concern is now confirmed: Your machine is one of those really basic machine (typically used for basic web browsing and using online apps) where you only have 32GB of storage, which is pretty much not enough for just Windows alone. These machines does not work well when its trying to update.

    "Hard Drives: C: 27 GB (0 GB Free);" This is where you have the biggest issue. I haven't worked on one of these machines yet, but you may need to get an additional card added to help.
     
  5. PhillipBarton

    PhillipBarton Thread Starter

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    so question, why would they create it so that it wouldn't be able to update. that just seems kinda stupid to me.

    also even when I clink one the full reset and delete everything it still says that I need 4.6 GB to do that...

    also all that this laptop is used for is running a fB business page, and entering orders for a party plan company, although its not been getting used because it runs sssooooo slow, and freezes.
     
  6. PhillipBarton

    PhillipBarton Thread Starter

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    also its not that old just over a year...maybe
     
  7. Couriant

    Couriant Trusted Advisor Spam Fighter

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    Your guess is as good as mine... I know why built the machine (for low cost/low use) but didn't factor windows updates so those drives get filled real quick. Prices between a 32GB and a 64GB as noted in the link below is about $12... something that should be absorbed into the cost when they are selling these machines for about $200....

    I did check the machine and it is about 1 1/2 years old, but the machine came with the standard 1 year warranty so you would not be able to talk to Dell without spending money (just to talk to them).

    Here is a link briefly explaining the same situation: https://www.theguardian.com/technol...eal-with-windows-10-updates-on-a-32gb-netbook

    So it looks like you will need to purchase a MicroSD Card to increase the storage and in theory this should resolve the update issue.

    I would recommend 128GB or 256GB. 256GB seems to be around the $50 mark: https://www.amazon.com/Samsung-MicroSDXC-Adapter-MB-ME512GA-AM/dp/B072HRDM55

    Since you cannot call dell for assistance, check with a local I.T. company to see if they have experienced this and if there are any other setup needed.
     
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