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Slow Computer, and Microsoft and Avast want to charge $$$ to fix

Discussion in 'Windows 7' started by manbearpeg, Feb 17, 2015.

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  1. manbearpeg

    manbearpeg Thread Starter

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    I have a windows 7 Toshiba Satellite laptop with I3 processor. Recently my computer has been slowing down immensely to a point where chrome wont open properly and now firefox loads slower. All applications have a huge lag in between usage of another (So if I am both running word and firefox to work on a school project, I click on word then switch to the firefox page and when I go back to word it does not immediately appear or claims it is not responding and vice-versa). Additionally I have Avast Internet security suite and Malwarebytes premium installed, I just removed MSE and I installed Hitman pro, Booster, and Should I remove it. I have CCleaner and defraggler, but both run slowly now and CC sometimes wont respond at all. In the past I installed programs recommended by an acquaintance in my digi forensics class; including Advanced system care and the whole i orbit thing with the uninstaller and Glary utilities, I have since uninstalled them and cleaned the registry and it temporary speeds up, but it is still slow as can be and when I asked Avast to help fix my issue with avast not updating( it just needed to be uninstalled and reinstalled) they told me my registry is infected and required a service to be done for $180. I turned them down and went to Microsoft tech support, told them the story, they remote accessed my comp and looked at event viewer saw errors and said that I will have a no response error in the near future if I did not let them fix it for $120.

    Long story short; How should I fix my computer and make it run faster and better? Or should I just back it up, get a new computer, and throw this off the top of Bowers Stadium?

    Specs:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i3-2370M CPU @ 2.40GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 3988 Mb
    Graphics Card: Intel(R) HD Graphics 3000, 1802 Mb
    Hard Drives: C: Total - 595370 MB, Free - 359450 MB;
    Motherboard: TOSHIBA, Portable PC
    Antivirus: avast! Antivirus, Updated and Enabled
     
  2. CleaverX

    CleaverX

    Joined:
    Sep 27, 2012
    Messages:
    1,323
    There is also the outside chance of an hardware issue, either with the hard drive or the system memory, so before you do anything, you should check those out using free tools from the net but do this offline, so boot from a diagnostic disk, do not try and install anything.
    If the hardware diagnostic checks out, then the fastest and cheapest way would be to backup and reinstall. You are probably looking at about two to three days to catch up with all the Windows Updates, but it won't cost anymore money.


    The Cleaver
     
  3. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    The first thing you need to do is to stop using and ignore any advice to use IObit Advanced SystemCare and Glary Utilities and any other programs that claim to fix problems and make a computer run better and faster.

    What they actually can do is damage the Windows operating system and damage programs and wreak havoc with a computer.

    ---------------------------------------------------------

    What's the model name and complete model number of that Toshiba laptop?

    Note: The complete model number will be 2 sets of characters separated by a dash.

    ---------------------------------------------------------
     
  4. Johnny2K

    Johnny2K

    Joined:
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    Messages:
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    Way too many basically useless apps, forget about cleaners, registry fixers, sweepers, tweakers etc. You obviously have mucked things up.

    Time to just format and re install Windows. Then keep it lean.
     
  5. manbearpeg

    manbearpeg Thread Starter

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    It is a L855, complete model number is on the battery so I wont be able to give that now. Thank you, I do not use those programs anymore and I do have Speccy if anyone needs the specs of hardware. Shame everyone is leaning on me just backing it up and reinstalling Windows OS, how do I go about that? Never had to do it. Side note this is **** they dont teach you in computer science classes in uni, go figure.
     
  6. flavallee

    flavallee Trusted Advisor

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    You have a Toshiba Satellite L855 series laptop.

    The complete model number will have a dash and additional characters after L855. Example: L855-S1234

    There should also be another set of characters that start with a P. Example: PSKA8U

    Once we get your laptop identified, we can locate its support site and determine if a recovery media disc kit is available for it.

    -----------------------------------------------------------

    I tend to agree with Johnny2K.

    A reinstall and fresh start may be your best option.

    -----------------------------------------------------------
     
  7. manbearpeg

    manbearpeg Thread Starter

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    Ok it is L855-S5210 Part no. PSKA8U-00M00S
     
  8. flavallee

    flavallee Trusted Advisor

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    Here is the support site for the Toshiba Satellite L855-S5210 (PSKA8U-00M00S) laptop.

    I suggest you add and save this site in your browser's favorites/bookmarks list so you can quickly refer to it when needed.

    According to its detailed specifications section, it came with Windows 7 Home Premium SP1 64-bit.

    If you live in the U.S.A., you can purchase the recovery media disc kit for it from the Restore Disks site.
     

    Attached Files:

  9. manbearpeg

    manbearpeg Thread Starter

    Joined:
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    Shoot, shame this is the only option, but oh well. Will order restore disk and restore the laptop and back up tonight. So I guess I should just keep Malwarebytes CCleaner and avast on the computer along with Utorrent and nothing else, except for textpad for java programming.
     
  10. askey127

    askey127 Malware Specialist

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    If you keep uTorrent, you will be back here soon looking for more help.
     
  11. manbearpeg

    manbearpeg Thread Starter

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    Well whats a good torrent host/ app that I can use that wont mess things up?
     
  12. trogdo

    trogdo

    Joined:
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    I'm afraid any torrent app can be dangerous; it is a program that opens a LOT of connections and writes files to your hard drive. It's high risk.

    Get an old laptop cheap, put Linux on it and run torrent on that, that's your best option.
     
  13. flavallee

    flavallee Trusted Advisor

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    The purpose of having a recovery media disc kit is for 2 primary reasons:

    1. If the computer's built-in factory restore partition is damaged or no longer works.

    2. If the computer's hard drive dies and has to be replaced.

    I didn't say that doing a reinstall was your ONLY option.

    I said doing it may be your BEST option.

    I concur with post #10.

    Your computing practices will likely result in you having issues on a regular basis.

    ------------------------------------------------------------
     
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