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Slow Computer, Harddrive Spins

Discussion in 'Windows XP' started by flcad2000, Jun 6, 2011.

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  1. flcad2000

    flcad2000 Thread Starter

    Joined:
    Feb 4, 2007
    Messages:
    20
    Hi.
    I have a Dell Dimension 5100 with 150 GB drive and 1.75 GB RAM running XP, service pack 3. It has started running slower and you can hear the harddrive spinning a lot more. Sometimes when the only thing open is Facebook, it runs very slow and if I check Task manager it says the internet explorer is using 500,000+ K.

    What can I do to fix this. I don't think there is a virus - I have Ad-Aware Pro and the free version of Bit Defender on here, and sometimes run Malwarebytes.

    I am attaching a Hijack this log file.

    Thanks - Tom
     

    Attached Files:

  2. raybro

    raybro

    Joined:
    Apr 26, 2003
    Messages:
    5,836
    I suggest you copy the the HJT log and paste into a reply to this thread. Makes everything simpler. Attaching it requires other members to download the file.
     
  3. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,439
    First Name:
    Frank
    I'm copying-and-pasting your HiJackThis log here because it can't be viewed as an attachment.

    Give me a few minutes to review it, then I'll get back to you.

    --------------------------------------------------------------------

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 10:46:32 PM, on 6/6/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
    C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\Program Files\Java\jre6\bin\jqs.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\internet explorer\iexplore.exe
    C:\Program Files\internet explorer\iexplore.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.palmbeachpost.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: ALOT Appbar Helper - {85F5CF95-EC8F-49fc-BB3F-38C79455CBA2} - C:\Program Files\alotappbar\bin\BHO\alotappbarBHO.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O3 - Toolbar: ALOT Appbar - {A531D99C-5A22-449b-83DA-872725C6D0ED} - C:\Program Files\alotappbar\bin\alotappbar.dll
    O4 - HKLM\..\Run: [HP Software Update] C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
    O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) - http://support.att.net/sdccommon/download/tgctlcm.cab
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/Artist%20Colony/Images/stg_drm.ocx
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) - http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1223321686609
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) - http://download.eset.com/special/eos/OnlineScanner.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} (GoToMeeting/GoToWebinar Web Starter) - https://www2.gotomeeting.com/default/applets/g2mdlax.cab
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) - file:///C:/Program%20Files/Artist%20Colony/Images/armhelper.ocx
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) - http://gamerival.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe

    --------------------------------------------------------------------
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,439
    First Name:
    Frank
    Do the following in the order that I've listed them.

    ------------------------------------------------------------

    Start HiJackThis, then click "Do a system scan only".

    When the scan is finished in less than 30 seconds, put a checkmark in these log entries:

    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)

    O2 - BHO: ALOT Appbar Helper - {85F5CF95-EC8F-49fc-BB3F-38C79455CBA2} - C:\Program Files\alotappbar\bin\BHO\alotappbarBHO.dll

    O3 - Toolbar: ALOT Appbar - {A531D99C-5A22-449b-83DA-872725C6D0ED} - C:\Program Files\alotappbar\bin\alotappbar.dll


    After you're done, click "Fix Checked - Yes".

    Close HiJackThis.

    -------------------------------------------------------------

    Click Start - Run, then type in %temp% , then click OK.

    Click Start - Run, then type in c:\windows\temp , then click OK.

    Once both of these temp folders are open and you can view their contents, select and delete EVERYTHING that's inside them.

    It's all junk and is a good place for "nasties" to hide.

    If a few files refuse to be deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    After you're done, close all open windows and then restart the computer.

    -------------------------------------------------------------

    Click Start - Run, then type in MSCONFIG , then click OK - "Startup" tab.

    Remove the checkmark in these startup entries:

    HP Software Update - or - HPWuSchd2

    Adobe Reader Speed Launcher - or Reader_sl

    Adobe ARM - or - AdobeARM

    SunJavaUpdateSched - or - jusched

    QuickTime Task - or - qttask

    iTunesHelper

    After you're done, click Apply - OK/Close - Restart.

    When the system Configuration Utility window appears on the desktop during restart, ignore its message.

    Do NOT reset it to "Normal Startup"!!!

    Put a checkmark in the lower left of that window, then click OK to close it.

    -------------------------------------------------------------

    Click Start - Run, then type in SERVICES.MSC , then click OK.

    Expand the window so you can see the list more clearly.

    Double-click on these service entries one at a time to open their properties window:

    Ati HotKey Poller

    ATI Smart

    Autodesk LIcensing Service

    FLEXnet Licensing Service

    Google Update Service

    Java Quick Starter


    If startup type is set on Automatic, change it to Manual, then click Apply - OK.

    If startup type is already set on Manual, close the properties window.

    After you're done, restart the computer.

    --------------------------------------------------------------
     
  5. flcad2000

    flcad2000 Thread Starter

    Joined:
    Feb 4, 2007
    Messages:
    20
    Ok, all done.

    I took the liberty of running Hijack This again - here is the new log.

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 9:01:55 PM, on 6/7/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\BitDefender\BitDefender Update Service\livesrv.exe
    C:\Program Files\BitDefender\BitDefender 2009\vsserv.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Common Files\Intuit\Update Service\IntuitUpdateService.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\wscntfy.exe
    C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    C:\Program Files\BitDefender\BitDefender 2009\seccenter.exe
    C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqSTE08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqbam08.exe
    C:\Program Files\HP\Digital Imaging\bin\hpqgpc01.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.palmbeachpost.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = \blank.htm
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://windowsupdate.microsoft.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: HP Print Enhancer - {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files\HP\Digital Imaging\Smart

    Web Printing\hpswp_printenhancer.dll
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common

    Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program

    Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

    Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O2 - BHO: HP Smart BHO Class - {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files\HP\Digital Imaging\Smart

    Web Printing\hpswp_BHO.dll
    O4 - HKLM\..\Run: [BDAgent] "C:\Program Files\BitDefender\BitDefender 2009\bdagent.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Startup: ERUNT AutoBackup.lnk = C:\Program Files\ERUNT\AUTOBACK.EXE
    O4 - Global Startup: AutoCAD Startup Accelerator.lnk = C:\Program Files\Common Files\Autodesk Shared\acstart16.exe
    O4 - Global Startup: HP Digital Imaging Monitor.lnk = C:\Program Files\HP\Digital Imaging\bin\hpqtra08.exe
    O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files\Google\Google

    Toolbar\Component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner - {85d1f590-48f4-11d9-9669-0800200c9a66} -

    C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: Show or hide HP Smart Web Printing - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program

    Files\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network

    Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

    Files\Messenger\msmsgs.exe
    O16 - DPF: {01113300-3E00-11D2-8470-0060089874ED} (Support.com Configuration Class) -

    http://support.att.net/sdccommon/download/tgctlcm.cab
    O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} (Facebook Photo Uploader 5 Control) -

    http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) -

    file:///C:/Program%20Files/Artist%20Colony/Images/stg_drm.ocx
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -

    http://download.bitdefender.com/resources/scanner/sources/en/scan8/oscan8.cab
    O16 - DPF: {5ED80217-570B-4DA9-BF44-BE107C0EC166} (Windows Live Safety Center Base Module) -

    http://cdn.scan.onecare.live.com/resource/download/scanner/wlscbase5483.cab
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) -

    http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1223321686609
    O16 - DPF: {7530BFB8-7293-4D34-9923-61A11451AFC5} (OnlineScanner Control) -

    http://download.eset.com/special/eos/OnlineScanner.cab
    O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) -

    http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    O16 - DPF: {8BBDC81D-81B3-49EE-87E8-47B7A707FAE8} (GoToMeeting/GoToWebinar Web Starter) -

    https://www2.gotomeeting.com/default/applets/g2mdlax.cab
    O16 - DPF: {CC450D71-CC90-424C-8638-1F2DBAC87A54} (ArmHelper Control) -

    file:///C:/Program%20Files/Artist%20Colony/Images/armhelper.ocx
    O16 - DPF: {D0C0F75C-683A-4390-A791-1ACFD5599AB8} (Oberon Flash Game Host) -

    http://gamerival.oberon-media.com/Gameshell/GameHost/1.0/OberonGameHost.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) -

    http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} (get_atlcom Class) -

    http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) -

    http://gfx1.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} -

    C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} -

    C:\WINDOWS\system32\browseui.dll
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device

    Support\AppleMobileDeviceService.exe
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: ATI Smart - Unknown owner - C:\WINDOWS\system32\ati2sgag.exe
    O23 - Service: Autodesk Licensing Service - Autodesk - C:\Program Files\Common Files\Autodesk

    Shared\Service\AdskScSrv.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: FLEXnet Licensing Service - Acresso Software Inc. - C:\Program Files\Common Files\Macrovision

    Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Intuit Update Service (IntuitUpdateService) - Intuit Inc. - C:\Program Files\Common

    Files\Intuit\Update Service\IntuitUpdateService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program

    Files\Java\jre6\bin\jqs.exe
    O23 - Service: Lavasoft Ad-Aware Service - Lavasoft Limited - C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
    O23 - Service: BitDefender Desktop Update Service (LIVESRV) - BitDefender SRL - C:\Program Files\Common

    Files\BitDefender\BitDefender Update Service\livesrv.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: BitDefender Virus Shield (VSSERV) - BitDefender S. R. L. - C:\Program Files\BitDefender\BitDefender

    2009\vsserv.exe

    --
    End of file - 9050 bytes
     
  6. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,439
    First Name:
    Frank
    Open Notepad, then make sure that Format - Word Wrap is selected, then close Notepad.

    That will insure the HiJackThis log is displayed properly after you run a scan and it generates a new log in Notepad.

    ---------------------------------------------------------------

    Did you have any trouble deleting the buildup of temp files?

    Did both temp folders contain a large number of them?

    ---------------------------------------------------------------

    Let's see what's installed in that computer that may need to be uninstalled, updated, or replaced.

    Start HiJackThis, but don't run a scan.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ---------------------------------------------------------------
     
  7. flcad2000

    flcad2000 Thread Starter

    Joined:
    Feb 4, 2007
    Messages:
    20
    Ok.

    I didn't have much trouble deleting the temp files, just had to leave a couple of files.

    one folder had 70, the other almost 400


    the uninstall list:

    32 Bit HP CIO Components Installer
    Acrobat.com
    Acrobat.com
    Ad-Aware
    Ad-Aware
    Adobe AIR
    Adobe AIR
    Adobe Download Manager
    Adobe Flash Player 10 ActiveX
    Adobe Flash Player 10 Plugin
    Adobe Reader X (10.0.1)
    Adobe Shockwave Player 11.5
    ALOT Appbar
    AnswerWorks 5.0 English Runtime
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    AutoCAD 2006 - English
    AutoCAD 2011 - English
    AutoCAD 2011 - English
    Autodesk 2006 OE Hotfix
    Autodesk Civil 3D 2006 Object Enabler
    Autodesk Design Review 2011
    Autodesk DWF Viewer
    Autodesk Land Desktop 2006 Object Enabler
    Autodesk Material Library 2011
    Autodesk Material Library 2011 Base Image library
    Autodesk Material Library 2011 Medium Image library
    Autodesk Raster Design 2006 - Object Enabler
    BitDefender Free Edition 2009
    Black & White® 2
    Bonjour
    Civilization III - Gold Edition
    Compatibility Pack for the 2007 Office system
    CorelDRAW Graphics Suite 11
    Critical Update for Windows Media Player 11 (KB959772)
    DriverAgent by TouchStone Software
    ERUNT 1.1j
    ESET Online Scanner v3
    FARO LS 1.1.406.58
    Google Update Helper
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Media Format 11 SDK (KB929399)
    Hotfix for Windows Media Player 11 (KB939683)
    Hotfix for Windows XP (KB2158563)
    Hotfix for Windows XP (KB2443685)
    Hotfix for Windows XP (KB915800-v4)
    Hotfix for Windows XP (KB942288-v3)
    Hotfix for Windows XP (KB952287)
    Hotfix for Windows XP (KB961118)
    Hotfix for Windows XP (KB970653-v3)
    Hotfix for Windows XP (KB976098-v2)
    Hotfix for Windows XP (KB979306)
    Hotfix for Windows XP (KB981793)
    HP Customer Participation Program 13.0
    HP Document Manager 2.0
    HP Imaging Device Functions 13.0
    HP Officejet 4500 G510g-m
    HP Smart Web Printing 4.60
    HP Solution Center 13.0
    HP Update
    HPDiagnosticAlert
    Intel(R) PRO Network Connections Drivers
    iTunes
    Java(TM) 6 Update 24
    Jewel Match 2
    Malwarebytes' Anti-Malware
    M-Color 9.5.362.0
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2416447)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Internationalized Domain Names Mitigation APIs
    Microsoft Money 2005
    Microsoft National Language Support Downlevel APIs
    Microsoft Office Standard Edition 2003
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    MSXML 4.0 SP2 (KB936181)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    Nero OEM
    OCR Software by I.R.I.S. 13.0
    PowerDVD
    QuickTime
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
    Security Update for Windows Internet Explorer 7 (KB938127-v2)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows Media Player (KB2378111)
    Security Update for Windows Media Player (KB952069)
    Security Update for Windows Media Player (KB954155)
    Security Update for Windows Media Player (KB968816)
    Security Update for Windows Media Player (KB973540)
    Security Update for Windows Media Player (KB975558)
    Security Update for Windows Media Player (KB978695)
    Security Update for Windows Media Player 11 (KB936782)
    Security Update for Windows Media Player 11 (KB954154)
    Security Update for Windows Search 4 - KB963093
    Security Update for Windows XP (KB2079403)
    Security Update for Windows XP (KB2115168)
    Security Update for Windows XP (KB2121546)
    Security Update for Windows XP (KB2160329)
    Security Update for Windows XP (KB2229593)
    Security Update for Windows XP (KB2259922)
    Security Update for Windows XP (KB2279986)
    Security Update for Windows XP (KB2286198)
    Security Update for Windows XP (KB2296011)
    Security Update for Windows XP (KB2296199)
    Security Update for Windows XP (KB2347290)
    Security Update for Windows XP (KB2360937)
    Security Update for Windows XP (KB2387149)
    Security Update for Windows XP (KB2393802)
    Security Update for Windows XP (KB2419632)
    Security Update for Windows XP (KB2423089)
    Security Update for Windows XP (KB2436673)
    Security Update for Windows XP (KB2440591)
    Security Update for Windows XP (KB2443105)
    Security Update for Windows XP (KB2476687)
    Security Update for Windows XP (KB2478960)
    Security Update for Windows XP (KB2478971)
    Security Update for Windows XP (KB2479628)
    Security Update for Windows XP (KB2479943)
    Security Update for Windows XP (KB2481109)
    Security Update for Windows XP (KB2483185)
    Security Update for Windows XP (KB2485376)
    Security Update for Windows XP (KB2524375)
    Security Update for Windows XP (KB923561)
    Security Update for Windows XP (KB923789)
    Security Update for Windows XP (KB938464)
    Security Update for Windows XP (KB941569)
    Security Update for Windows XP (KB946648)
    Security Update for Windows XP (KB950762)
    Security Update for Windows XP (KB950974)
    Security Update for Windows XP (KB951066)
    Security Update for Windows XP (KB951376-v2)
    Security Update for Windows XP (KB951698)
    Security Update for Windows XP (KB951748)
    Security Update for Windows XP (KB952004)
    Security Update for Windows XP (KB952954)
    Security Update for Windows XP (KB953838)
    Security Update for Windows XP (KB953839)
    Security Update for Windows XP (KB954211)
    Security Update for Windows XP (KB954459)
    Security Update for Windows XP (KB954600)
    Security Update for Windows XP (KB955069)
    Security Update for Windows XP (KB956391)
    Security Update for Windows XP (KB956572)
    Security Update for Windows XP (KB956744)
    Security Update for Windows XP (KB956802)
    Security Update for Windows XP (KB956803)
    Security Update for Windows XP (KB956841)
    Security Update for Windows XP (KB956844)
    Security Update for Windows XP (KB957095)
    Security Update for Windows XP (KB957097)
    Security Update for Windows XP (KB958644)
    Security Update for Windows XP (KB958687)
    Security Update for Windows XP (KB958690)
    Security Update for Windows XP (KB958869)
    Security Update for Windows XP (KB959426)
    Security Update for Windows XP (KB960225)
    Security Update for Windows XP (KB960715)
    Security Update for Windows XP (KB960803)
    Security Update for Windows XP (KB960859)
    Security Update for Windows XP (KB961371)
    Security Update for Windows XP (KB961373)
    Security Update for Windows XP (KB961501)
    Security Update for Windows XP (KB968537)
    Security Update for Windows XP (KB969059)
    Security Update for Windows XP (KB969898)
    Security Update for Windows XP (KB969947)
    Security Update for Windows XP (KB970238)
    Security Update for Windows XP (KB970430)
    Security Update for Windows XP (KB971468)
    Security Update for Windows XP (KB971486)
    Security Update for Windows XP (KB971557)
    Security Update for Windows XP (KB971633)
    Security Update for Windows XP (KB971657)
    Security Update for Windows XP (KB972270)
    Security Update for Windows XP (KB973346)
    Security Update for Windows XP (KB973354)
    Security Update for Windows XP (KB973507)
    Security Update for Windows XP (KB973525)
    Security Update for Windows XP (KB973869)
    Security Update for Windows XP (KB973904)
    Security Update for Windows XP (KB974112)
    Security Update for Windows XP (KB974318)
    Security Update for Windows XP (KB974392)
    Security Update for Windows XP (KB974571)
    Security Update for Windows XP (KB975025)
    Security Update for Windows XP (KB975467)
    Security Update for Windows XP (KB975560)
    Security Update for Windows XP (KB975561)
    Security Update for Windows XP (KB975562)
    Security Update for Windows XP (KB975713)
    Security Update for Windows XP (KB977165)
    Security Update for Windows XP (KB977816)
    Security Update for Windows XP (KB977914)
    Security Update for Windows XP (KB978037)
    Security Update for Windows XP (KB978251)
    Security Update for Windows XP (KB978262)
    Security Update for Windows XP (KB978338)
    Security Update for Windows XP (KB978542)
    Security Update for Windows XP (KB978601)
    Security Update for Windows XP (KB978706)
    Security Update for Windows XP (KB979309)
    Security Update for Windows XP (KB979482)
    Security Update for Windows XP (KB979559)
    Security Update for Windows XP (KB979683)
    Security Update for Windows XP (KB979687)
    Security Update for Windows XP (KB980195)
    Security Update for Windows XP (KB980218)
    Security Update for Windows XP (KB980232)
    Security Update for Windows XP (KB980436)
    Security Update for Windows XP (KB981322)
    Security Update for Windows XP (KB981852)
    Security Update for Windows XP (KB981957)
    Security Update for Windows XP (KB981997)
    Security Update for Windows XP (KB982132)
    Security Update for Windows XP (KB982214)
    Security Update for Windows XP (KB982665)
    Security Update for Windows XP (KB982802)
    Shop for HP Supplies
    Sierra Photo LandDesigner
    Sierra Utilities
    Turbo Tax Audit Support Center 2.0
    TurboTax 2008
    TurboTax 2008 WinPerFedFormset
    TurboTax 2008 WinPerProgramHelp
    TurboTax 2008 WinPerReleaseEngine
    TurboTax 2008 WinPerTaxSupport
    TurboTax 2008 WinPerUserEducation
    TurboTax 2008 wrapper
    TurboTax 2009
    TurboTax 2009 WinPerFedFormset
    TurboTax 2009 WinPerReleaseEngine
    TurboTax 2009 WinPerTaxSupport
    TurboTax 2009 wrapper
    TurboTax 2010
    TurboTax 2010 WinPerFedFormset
    TurboTax 2010 WinPerReleaseEngine
    TurboTax 2010 WinPerTaxSupport
    TurboTax 2010 wrapper
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB971180)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2141007)
    Update for Windows XP (KB2345886)
    Update for Windows XP (KB2467659)
    Update for Windows XP (KB951072-v2)
    Update for Windows XP (KB951978)
    Update for Windows XP (KB955759)
    Update for Windows XP (KB955839)
    Update for Windows XP (KB967715)
    Update for Windows XP (KB968389)
    Update for Windows XP (KB971029)
    Update for Windows XP (KB971737)
    Update for Windows XP (KB973687)
    Update for Windows XP (KB973815)
    Visual C++ 2008 x86 Runtime - (v9.0.30729)
    Visual C++ 2008 x86 Runtime - v9.0.30729.01
    Winamp
    Windows Internet Explorer 7
    Windows Internet Explorer 8
    Windows Live OneCare safety scanner
    Windows Media Format 11 runtime
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Media Player 11
    Windows XP Service Pack 3
     
  8. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,439
    First Name:
    Frank
    The
    C:\Documents And Settings\(Username)\Local Settings\Temp
    folder usually contains a lot more files than the
    C:\WINDOWS\Temp
    folder does.

    I've seen some computers with over 1,000 - 2,000 of them.

    If you delete the contents of those 2 temp folders once or twice a month, that'll keep them from building up to a large number.

    --------------------------------------------------------------

    Give me 15 - 20 minutes to review your list of programs and add-ons, then I'll get back to you.

    ---------------------------------------------------------------
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,439
    First Name:
    Frank
    Uninstall Ad-Aware(Lavasoft).
    It has 2 better and more user-friendly and free replacements:
    Malwarebytes Anti-Malware 1.51
    SUPERAntiSpyware 4.53.1000
    (Note: I see Malwarebytes in your list, but I don't know what version it is or if you've used or updated it recently)

    ------------------------------------------------

    Java(TM) 6 Update 24 needs to be updated to:
    Java Runtime Environment 1.6.0.26(6 Update 26)
    The new version will overwrite and replace the old version, so there's no need to uninstall it first.

    ------------------------------------------------

    None of these programs and add-ons are needed and can be uninstalled:

    Adobe Download Manager
    ALOT Appbar
    Apple Software Update
    DriverAgent By TouchStone Software
    ERUNT 1.1j
    ESET Online Scanner v3
    Google Update Helper
    HP Update
    Shop For HP Supplies
    Windows Live OneCare Safety Scanner


    ------------------------------------------------
     
  10. flcad2000

    flcad2000 Thread Starter

    Joined:
    Feb 4, 2007
    Messages:
    20
    Sorry it took so long to get back, been working.

    Ok, updated Java, uninstalled the other programs except Adobe Download Manager wouldn't.

    Haven't changed my virus protection yet, but will.
     
  11. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,439
    First Name:
    Frank
    Your virus protection appears to be BitDefender 2009. There's no need to change it if you're happy with it.

    If you do decide to change it, I would recommend the free Microsoft Security Essentials 2.0.657.0 - which does a good job and is very user-friendly.

    -------------------------------------------------------------------
     
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