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Slow computer - Please help

Discussion in 'Virus & Other Malware Removal' started by Mrjgill, Jul 7, 2007.

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  1. Mrjgill

    Mrjgill Thread Starter

    Joined:
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    Messages:
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    My computer has become extremely slow particularly at start up. I have posted my Hijackthis log below. If anyone can help it'd be greatly appreciated.
    Thanks!

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 8:56:33 PM, on 7/7/2007
    Platform: Windows XP SP2 (WinNT 5.01.2600)
    MSIE: Internet Explorer v7.00 (7.00.6000.16473)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Bell\Security Manager\Fws.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\LEXBCES.EXE
    C:\WINDOWS\system32\spoolsv.exe
    C:\WINDOWS\system32\LEXPPS.EXE
    C:\WINDOWS\System32\Ati2evxx.exe
    C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
    C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe
    C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe
    C:\Program Files\Bell\Security Manager\Rps.exe
    C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe
    C:\Program Files\TOSHIBA\TouchPad\TPTray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\ltmoh\Ltmoh.exe
    C:\Program Files\TOSHIBA\Power Management\CePMTray.exe
    C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe
    C:\WINDOWS\system32\atiptaxx.exe
    C:\Program Files\Bell\Sympatico Security Advisor\SSAComHandler.exe
    C:\Program Files\Apoint2K\Apoint.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    C:\Program Files\Microsoft Office\Office\OSA.EXE
    C:\Program Files\Apoint2K\Apntex.exe
    C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
    C:\Program Files\Webroot\Spy Sweeper\SSU.EXE
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Documents and Settings\nn\My Documents\Downloads\HiJackThis.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Pop-Up Blocker BHO - {3C060EA2-E6A9-4E49-A530-D4657B8C449A} - C:\Program Files\Bell\Security Manager\pkR.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O4 - HKLM\..\Run: [StandardInstall] iexplore.exe file://C:/WINDOWS/system32/ClientSyncLoader.en_US.htm?https;activation.sympatico.ca:443/wizlet/SympaticoWebflow/loadSyncPrepare.do;restart=true
    O4 - HKLM\..\Run: [SSA.exe] "C:\Program Files\Bell\Sympatico Security Advisor\SSA.exe" /AUTORUN
    O4 - HKLM\..\Run: [Sympatico Security Manager] "C:\Program Files\Bell\Security Manager\Rps.exe"
    O4 - HKLM\..\Run: [-FreedomNeedsReboot] "C:\Program Files\Bell\Security Manager\ZkRunOnceR.exe"
    O4 - HKLM\..\Run: [TPNF] "C:\Program Files\TOSHIBA\TouchPad\TPTray.exe"
    O4 - HKLM\..\Run: [LtMoh] "C:\Program Files\ltmoh\Ltmoh.exe"
    O4 - HKLM\..\Run: [KernelFaultCheck] C:\WINDOWS\system32\dumprep 0 -k
    O4 - HKLM\..\Run: [CeEPOWER] "C:\Program Files\TOSHIBA\Power Management\CePMTray.exe"
    O4 - HKLM\..\Run: [CeEKEY] "C:\Program Files\TOSHIBA\E-KEY\CeEKey.exe"
    O4 - HKLM\..\Run: [AtiPTA] atiptaxx.exe
    O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
    O4 - HKLM\..\Run: [Apoint] "C:\Program Files\Apoint2K\Apoint.exe"
    O4 - HKLM\..\Run: [SpySweeper] "C:\Program Files\Webroot\Spy Sweeper\SpySweeperUI.exe" /startintray
    O4 - HKLM\..\RunOnce: [IndexCleaner] "C:\Program Files\Bell\Security Manager\IdxClnR.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\RunOnce: [IndexCleaner] "C:\Program Files\Bell\Security Manager\IdxClnR.exe"
    O4 - Startup: Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\Office\FINDFAST.EXE
    O4 - Startup: Office Startup.lnk = C:\Program Files\Microsoft Office\Office\OSA.EXE
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\reader_sl.exe
    O4 - Global Startup: Adobe Reader Synchronizer.lnk = C:\Program Files\Adobe\Reader 8.0\Reader\AdobeCollabSync.exe
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1178608819044
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\System32\Ati2evxx.exe
    O23 - Service: DvpApi (dvpapi) - Authentium, Inc. - C:\Program Files\Common Files\Authentium\AntiVirus\dvpapi.exe
    O23 - Service: CA Pest Patrol Realtime Protection Service (ITMRTSVC) - CA, Inc. - C:\Program Files\CA\PPRT\bin\ITMRTSVC.exe
    O23 - Service: LexBce Server (LexBceS) - Lexmark International, Inc. - C:\WINDOWS\system32\LEXBCES.EXE
    O23 - Service: PDAgent - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDAgent.exe
    O23 - Service: PDEngine - Raxco Software, Inc. - C:\Program Files\Raxco\PerfectDisk\PDEngine.exe
    O23 - Service: Sympatico Security Manager Update Service (RPSUpdaterR) - Bell Sympatico - C:\Program Files\Bell\Security Manager\rpsupdaterR.exe
    O23 - Service: Sympatico Security Manager Firewall (RP_FWS) - Bell Sympatico - C:\Program Files\Bell\Security Manager\Fws.exe
    O23 - Service: Webroot Spy Sweeper Engine (WebrootSpySweeperService) - Webroot Software, Inc. - C:\Program Files\Webroot\Spy Sweeper\SpySweeper.exe

    --
    End of file - 6521 bytes
     
  2. Cheeseball81

    Cheeseball81 Retired Moderator

    Joined:
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    Messages:
    84,315
    How much RAM does it have
     
  3. Mrjgill

    Mrjgill Thread Starter

    Joined:
    Apr 17, 2006
    Messages:
    12
    1.80 ghz celeron & 512 mb ram
     
  4. Cheeseball81

    Cheeseball81 Retired Moderator

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    512 is ok, sufficient enough...
    Have you considered disabling some items from running at Startup
     
  5. Mrjgill

    Mrjgill Thread Starter

    Joined:
    Apr 17, 2006
    Messages:
    12
    Hi Cheeseball,

    That's my problem, I can't determine which processes are needed and which ones aren't... If you could make some suggestions or point me to the right sight, i'd appreciate it greatly.

    Thanks
     
  6. Cheeseball81

    Cheeseball81 Retired Moderator

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    84,315
  7. Mrjgill

    Mrjgill Thread Starter

    Joined:
    Apr 17, 2006
    Messages:
    12
    I will definitely check them out. In your opinionion, from looking at my Hijack this load, do you see an problems as far as viruses or malware is concerned?

    Thanks Cheeseball
    J
     
  8. Cheeseball81

    Cheeseball81 Retired Moderator

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    Messages:
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    No it looks fine
     
  9. Mrjgill

    Mrjgill Thread Starter

    Joined:
    Apr 17, 2006
    Messages:
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    Thanks for you help Cheesball, i'll check out the sites you recommended
     
  10. Cheeseball81

    Cheeseball81 Retired Moderator

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    Messages:
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    My pleasure
     
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