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Slow computer, slow internet conection or no connection

Discussion in 'Virus & Other Malware Removal' started by nicolas.pf, Oct 10, 2009.

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  1. nicolas.pf

    nicolas.pf Thread Starter

    Joined:
    Apr 12, 2009
    Messages:
    8
    Hello, i'll be grateful if you could help us with a problem that we are having with our laptops at home. Let me to explain you, my wife have his own laptop at home, as I have mine laptop too, both of the computers share a wi-fi internet conection. I'm not sure of what's going on but the internet conection it's extremely slowly, sometimes when we reboot our laptops there is no internet conection. According to our ISP there's no problem with the internet conection, they said it could be something with the laptops.

    Now, It's true that the two laptops are more slowly, specially my wife's laptop, it takes too long for any processes, I always take a look to the running processes and it seems like there are too much process always but I'm not sure of what is good and whats isn't.

    I decided to attach The HiJack log from my wife's laptop, maybe with this you could help us to figure out what's going on.

    Thanks for your time!
    ----
    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 10:04:09, on 10/10/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\WLTRYSVC.EXE
    C:\WINDOWS\System32\bcmwltry.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Arquivos de programas\Arquivos comuns\ArcSoft\Connection Service\Bin\ACService.exe
    C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    C:\Arquivos de programas\Broadcom\ASFIPMon\AsfIpMon.exe
    C:\Arquivos de programas\Bonjour\mDNSResponder.exe
    C:\Documents and Settings\All Users\Dados de aplicativos\EPSON\EPW!3 SSRP\E_S40ST7.EXE
    C:\Documents and Settings\All Users\Dados de aplicativos\EPSON\EPW!3 SSRP\E_S40RP7.EXE
    C:\Arquivos de programas\Java\jre6\bin\jqs.exe
    C:\Arquivos de programas\McAfee\SiteAdvisor\McSACore.exe
    C:\ARQUIV~1\McAfee\MSC\mcmscsvc.exe
    c:\ARQUIV~1\ARQUIV~1\mcafee\mna\mcnasvc.exe
    c:\ARQUIV~1\ARQUIV~1\mcafee\mcproxy\mcproxy.exe
    C:\ARQUIV~1\McAfee\VIRUSS~1\mcshield.exe
    C:\WINDOWS\Explorer.EXE
    C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\VS7DEBUG\mdm.exe
    C:\Arquivos de programas\McAfee\MPF\MPFSrv.exe
    C:\Arquivos de programas\McAfee\MSK\MskSrver.exe
    C:\Arquivos de programas\Dell\QuickSet\NICCONFIGSVC.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\Arquivos de programas\SigmaTel\C-Major Audio\WDM\StacSV.exe
    c:\ARQUIV~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\WINDOWS\system32\DRIVERS\WtSrv.exe
    C:\WINDOWS\system32\dllhost.exe
    C:\Arquivos de programas\DellTPad\Apoint.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\WINDOWS\system32\igfxsrvc.exe
    C:\WINDOWS\system32\igfxpers.exe
    C:\Arquivos de programas\Dell\QuickSet\quickset.exe
    C:\WINDOWS\stsystra.exe
    C:\Arquivos de programas\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe
    C:\Arquivos de programas\DellTPad\ApMsgFwd.exe
    C:\Arquivos de programas\DellTPad\HidFind.exe
    C:\Arquivos de programas\DellTPad\Apntex.exe
    C:\Arquivos de programas\Wave Systems Corp\SecureUpgrade.exe
    C:\WINDOWS\system32\WLTRAY.exe
    C:\WINDOWS\system32\KADxMain.exe
    C:\Arquivos de programas\CyberLink\PowerDVD DX\PDVDDXSrv.exe
    C:\Arquivos de programas\Arquivos comuns\ArcSoft\Connection Service\Bin\ACDaemon.exe
    C:\WINDOWS\system32\WService.EXE
    C:\WINDOWS\system32\ctfmon.exe
    C:\Arquivos de programas\Messenger\msmsgs.exe
    C:\Arquivos de programas\Digital Line Detect\DLG.exe
    C:\ARQUIV~1\McAfee\VIRUSS~1\mcsysmon.exe
    C:\Arquivos de programas\iPod\bin\iPodService.exe
    C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe
    C:\Arquivos de programas\Mozilla Firefox\firefox.exe
    C:\Arquivos de programas\Trend Micro\HijackThis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = www.google.com.br/ig/dell?hl=pt-BR&client=dell-row-rel&channel=br&ibd=2071220
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Search,Default_Page_URL = www.google.com.br/ig/dell?hl=pt-BR&client=dell-row-rel&channel=br&ibd=2071220
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyServer = 11.216.0.1:808
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Arquivos de programas\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\ARQUIV~1\mcafee\msk\mskapbho.dll
    O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Arquivos de programas\Microsoft Office\Office12\GrooveShellExtensions.dll
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Arquivos de programas\Java\jre6\bin\ssv.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\ARQUIV~1\mcafee\VIRUSS~1\scriptsn.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Auxiliar de Conex√£o do Windows Live - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Arquivos de programas\Arquivos comuns\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Adobe PDF Conversion Toolbar Helper - {AE7CD045-E861-484f-8273-0445EE161910} - C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Arquivos de programas\Google\GoogleToolbarNotifier\5.2.4204.1700\swg.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\ARQUIV~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - C:\Arquivos de programas\Dell\BAE\BAE.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Arquivos de programas\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Arquivos de programas\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O3 - Toolbar: Adobe PDF - {47833539-D0C5-4125-9FA8-0819E2EAAC93} - C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\ARQUIV~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [Apoint] C:\Arquivos de programas\DellTPad\Apoint.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
    O4 - HKLM\..\Run: [Dell QuickSet] C:\Arquivos de programas\Dell\QuickSet\quickset.exe
    O4 - HKLM\..\Run: [SigmatelSysTrayApp] stsystra.exe
    O4 - HKLM\..\Run: [Document Manager] C:\Arquivos de programas\Wave Systems Corp\Services Manager\DocMgr\bin\docmgr.exe
    O4 - HKLM\..\Run: [SecureUpgrade] C:\Arquivos de programas\Wave Systems Corp\SecureUpgrade.exe
    O4 - HKLM\..\Run: [Broadcom Wireless Manager UI] C:\WINDOWS\system32\WLTRAY.exe
    O4 - HKLM\..\Run: [KADxMain] C:\WINDOWS\system32\KADxMain.exe
    O4 - HKLM\..\Run: [PDVDDXSrv] "C:\Arquivos de programas\CyberLink\PowerDVD DX\PDVDDXSrv.exe"
    O4 - HKLM\..\Run: [WService] WService.EXE
    O4 - HKLM\..\Run: [ArcSoft Connection Service] C:\Arquivos de programas\Arquivos comuns\ArcSoft\Connection Service\Bin\ACDaemon.exe
    O4 - HKLM\..\Run: [TkBellExe] "C:\Arquivos de programas\Arquivos comuns\Real\Update_OB\realsched.exe" -osboot
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Arquivos de programas\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKLM\..\Run: [McENUI] C:\ARQUIV~1\McAfee\MHN\McENUI.exe /hide
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Arquivos de programas\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Arquivos de programas\iTunes\iTunesHelper.exe"
    O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Arquivos de programas\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [EPSON Stylus TX400 Series] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\E_FATIEGL.EXE /FU "C:\WINDOWS\TEMP\E_S47.tmp" /EF "HKCU"
    O4 - HKCU\..\Run: [swg] C:\Arquivos de programas\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
    O4 - Startup: Atalho para Desktop Buddy.lnk = C:\Arquivos de programas\Hallmark\Desktop Buddy\Desktop Buddy.exe
    O4 - Global Startup: Digital Line Detect.lnk = C:\Arquivos de programas\Digital Line Detect\DLG.exe
    O8 - Extra context menu item: Convert link target to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert link target to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert selected links to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECaptureSelLinks.html
    O8 - Extra context menu item: Convert selected links to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppendSelLinks.html
    O8 - Extra context menu item: Convert selection to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert selection to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: Convert to Adobe PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIECapture.html
    O8 - Extra context menu item: Convert to existing PDF - res://C:\Arquivos de programas\Adobe\Acrobat 7.0\Acrobat\AcroIEFavClient.dll/AcroIEAppend.html
    O8 - Extra context menu item: E&xportar para o Microsoft Excel - res://C:\ARQUIV~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\ARQUIV~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: &Enviar para o OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\ARQUIV~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\ARQUIV~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Arquivos de programas\Messenger\msmsgs.exe
    O14 - IERESET.INF: SEARCH_PAGE_URL=&http://home.microsoft.com/intl/br/access/allinone.asp
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Arquivos de programas\Microsoft Office\Office12\GrooveSystemServices.dll
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\ARQUIV~1\mcafee\SITEAD~1\mcieplg.dll
    O18 - Protocol: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\ARQUIV~1\ARQUIV~1\Skype\SKYPE4~1.DLL
    O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Arquivos de programas\Arquivos comuns\ArcSoft\Connection Service\Bin\ACService.exe
    O23 - Service: Adobe LM Service - Adobe Systems - C:\Arquivos de programas\Arquivos comuns\Adobe Systems Shared\Service\Adobelmsvc.exe
    O23 - Service: Dispositivo Celular da Apple (Apple Mobile Device) - Apple Inc. - C:\Arquivos de programas\Arquivos comuns\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
    O23 - Service: Broadcom ASF IP and SMBIOS Mailbox Monitor (ASFIPmon) - Broadcom Corporation - C:\Arquivos de programas\Broadcom\ASFIPMon\AsfIpMon.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Arquivos de programas\Bonjour\mDNSResponder.exe
    O23 - Service: EPSON V5 Service4(01) (EPSON_EB_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Dados de aplicativos\EPSON\EPW!3 SSRP\E_S40ST7.EXE
    O23 - Service: EPSON V3 Service4(01) (EPSON_PM_RPCV4_01) - SEIKO EPSON CORPORATION - C:\Documents and Settings\All Users\Dados de aplicativos\EPSON\EPW!3 SSRP\E_S40RP7.EXE
    O23 - Service: FLEXnet Licensing Service - Macrovision Europe Ltd. - C:\Arquivos de programas\Arquivos comuns\Macrovision Shared\FLEXnet Publisher\FNPLicensingService.exe
    O23 - Service: Google Update Service (gupdate1ca284fc268cdfa) (gupdate1ca284fc268cdfa) - Google Inc. - C:\Arquivos de programas\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Arquivos de programas\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Arquivos de programas\iPod\bin\iPodService.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Arquivos de programas\Java\jre6\bin\jqs.exe
    O23 - Service: MBackMonitor - McAfee - C:\Arquivos de programas\McAfee\MBK\MBackMonitor.exe
    O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Arquivos de programas\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\ARQUIV~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\ARQUIV~1\ARQUIV~1\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\ARQUIV~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\ARQUIV~1\ARQUIV~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\ARQUIV~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\ARQUIV~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Arquivos de programas\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee Anti-Spam Service (MSK80Service) - McAfee, Inc. - C:\Arquivos de programas\McAfee\MSK\MskSrver.exe
    O23 - Service: NICCONFIGSVC - Dell Inc. - C:\Arquivos de programas\Dell\QuickSet\NICCONFIGSVC.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: SecureStorageService - Wave Systems Corp. - C:\Arquivos de programas\Wave Systems Corp\Secure Storage Manager\SecureStorageService.exe
    O23 - Service: SigmaTel Audio Service (STacSV) - SigmaTel, Inc. - C:\Arquivos de programas\SigmaTel\C-Major Audio\WDM\StacSV.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Arquivos de programas\Arquivos comuns\SureThing Shared\stllssvr.exe
    O23 - Service: NTRU TSS v1.2.1.12 TCS (tcsd_win32.exe) - Unknown owner - C:\Arquivos de programas\NTRU Cryptosystems\NTRU TCG Software Stack\bin\tcsd_win32.exe
    O23 - Service: WinTab Service (WinTabService) - Tablet Driver - C:\WINDOWS\system32\DRIVERS\WtSrv.exe
    O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\WINDOWS\System32\WLTRYSVC.EXE

    --
    End of file - 15229 bytes
     
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