Slow connection

My connection isn't working properly and I am 100% sure it is a problem with my computer. Ping times are in the 1000's and download/upload speed tests result in low values. I've tested my roommates' laptop in the ethernet jack I use and his is fine.

So far, I've installed a new ethernet card, reformatted to 32-bit XP, and reset BIOS and I don't really know where to go from here. Here is the EVEREST output:

Field Value
Computer
Computer Name WOW-315689CDC45
DirectX 4.09.00.0904 (DirectX 9.0c)
Operating System Microsoft Windows XP Professional
OS Service Pack Service Pack 2
User Name Rob

Motherboard
BIOS Type Award (08/16/07)
Communication Port Communications Port (COM1)
Communication Port Communications Port (COM2)
Communication Port Printer Port (LPT1)
CPU Type Unknown, 2200 MHz
Motherboard Chipset Unknown
Motherboard Name Unknown
System Memory 1024 MB

Display
Video Adapter NVIDIA GeForce 7900 GT/GTO (256 MB)
Monitor Samsung SyncMaster 730B (Analog) [17" LCD] (HCJY327811)

Multimedia
Audio Adapter VIA VT8237A/8251 High Definition Audio Controller

Storage
IDE Controller VIA Bus Master IDE Controller - 0571
SCSI/RAID Controller SCSI/RAID Host Controller
SCSI/RAID Controller VIA VT8237A SATA RAID Controller
Floppy Drive Floppy disk drive
Disk Drive Generic USB SD Reader USB Device
Disk Drive Generic USB SM Reader USB Device
Disk Drive Generic USB CF Reader USB Device
Disk Drive Generic USB MS Reader USB Device
Disk Drive WDC WD20 00JS-22MHB0 SCSI Disk Device (186 GB)
Optical Drive JN5021B VPB144X SCSI CdRom Device
Optical Drive SONY DVD RW DW-Q120A
SMART Hard Disks Status OK

Partitions
C: (NTFS) 190771 MB (129088 MB free)

Input
Keyboard HID Keyboard Device
Mouse HID-compliant mouse

Network
Network Adapter Linksys LNE100TX(v5) Fast Ethernet Adapter (192.168.2.237)

Peripherals
Printer Microsoft Office Document Image Writer
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB1 Controller VIA VT83C572 PCI-USB Controller
USB2 Controller VIA USB 2.0 Enhanced Host Controller
USB Device USB Composite Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Human Interface Device
USB Device USB Mass Storage Device

 

Internet speed is fixed from your ISP not your computer.
But if another computer connected using your ISP; is working quicker, then I would first update the network driver.
Then do a full scan of virus/spyware
Then do all the windows upadates
And lastly check to see if my hard drive is performing OK

 

Thank you for your reply.

I have the most updated drivers, at least I can't find any more recent ones.
I have McAfee running and I recently formatted and Ad-aware doesn't pick up anything.

I was getting negative pings for a while but I fixed that with an update for my processor. Everything else is working fine, maybe it's something with my motherboard?

 

Yes this sounds like a motherboard issue (on your laptop)
To fully prove it, you could connect a realport net card to your pcmcia slot (if there is one) on your laptop.
But it is pointing to network.
A computer retailer or tech, would state to do a clean install of Windows again ! But if you're sure it's clean (well 99% clean) then sounds like h/w to me.

 

So, I reinstalled some drivers for my motherboard (which is MSI), and when I restarted, the ping times were low and consistent. But this only lasted for like 10 minutes and it just went crazy into the 2000s, and 3000s. I am not sure why the fix was only temporary.

I should add that this for sure is a problem with my computer, the service here is fine.

 

I had a guy come out and look at my computer but he couldn't find the problem. He suggested worst case scenario that I would have to send my mobo to MSI and have them look at it.

kimsland, I own a desktop not laptop, and I'm not exactly sure what a pcmcia slot is.

 

I think a read from your post that is a hardwired connection,not wireless,correct?
Who is your ISP and what bandwidth did they "guarantee"?
What was the result of the speedtest?

Here are some things you might try(no guarantee's here,but sometimes we get lucky)
Disable mcafee av and firewall.Did that make any difference.
When you are slow,take a look at task manager,does there appear to be a task there,other than system idle that appears to be using a lot of system resources?
Are you and your roommate using the same browser(IE or FF)?
Are you both hardwired to a router to share the net?
As I said,just some things to look at before going through the mobo surgery.

 

Sorry that was your roommate's laptop I confused with yours.

Now one point of interest you said that you have tried a "new" network card.
Just to fully prove that your network (devices: either card or m/b) are faulty; can you set up your Internet to USB (the USB requires modem drivers to be installed).
And then check your speed again.

Sending your m/b back to the manufacture is Not a good idea (other than warranty)
It would be cheaper to purchase another board in its entirety.

 

I certainly agree with kimsland on the m/b suggestion.
Right now,I am just having a bit of a hard time leaning toward the m/b as the problem.

 

I am using a hardwired connection. I'm not sure of my isp - I live in an apartment and we get free internet and directv so I'll have to check on that. My connection says 100 mbps.

My speedtest results are 323 kb/sec download, 23 kb/sec upload and 999 ms ping.

I did disable mcafee and firewall - no luck.

Nothing out of the ordinary in task manager.

My roommate and I both have FF and IE and the connection is slow on each, and we are both hardwired through a router. His laptop is much faster than my computer when plugged into my ethernet jack.

kimsland, do you mean I should pick up another network card to be used via USB ports? like a wireless one? Otherwise, I'm not sure what you mean.

I appreciate the help guys.

 

Ok.Thanks for the feedback.I can think of only two other things.
Go into task manager and then into performance,when you are slow.Take a look at cpu usage and physical memory.
Also you might see if your hard drive might need to be defragged.Other than that,I am kind of out of ideas,and Kimsland suggestion re mobo may be your last path.
Also have you speedtested your roommates connection.

 

Actually it's true the motherboard is last choice (especially seeming it does work)

In regards to USB

I'm suggesting that you disconnect your network cable (hang on also check your network cable) and connect to the modem via USB (if you have that option in your room)

Also take your laptop to your neighbours room and test it (I'm not sure if you have done this already)

 

CPU usage is fine. Physical memory has a total of 1047020. Available is around 506632. System cache is around 611716.

I've tested my roommate's speedtest in here and it's definitely better than mine. I guess I can look into defragging and go from there.

 

Ok"All that looks acceptable.It appears that we may be coming to the end of the long diagnosis trail,unfortunately with no real solid answers.
One other thing that you might consider.Run HJT post the results in this thread and move it for analysis onto the malware forum.Perhaps something is running that is taking resources.
I am pretty much out of ideas.

Sorry

 

Thanks guys, I appreciate the help.