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Slow connection

Discussion in 'Web & Email' started by Anijuice, Oct 25, 2007.

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  1. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
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    My connection isn't working properly and I am 100% sure it is a problem with my computer. Ping times are in the 1000's and download/upload speed tests result in low values. I've tested my roommates' laptop in the ethernet jack I use and his is fine.

    So far, I've installed a new ethernet card, reformatted to 32-bit XP, and reset BIOS and I don't really know where to go from here. Here is the EVEREST output:

    Field Value
    Computer
    Computer Name WOW-315689CDC45
    DirectX 4.09.00.0904 (DirectX 9.0c)
    Operating System Microsoft Windows XP Professional
    OS Service Pack Service Pack 2
    User Name Rob

    Motherboard
    BIOS Type Award (08/16/07)
    Communication Port Communications Port (COM1)
    Communication Port Communications Port (COM2)
    Communication Port Printer Port (LPT1)
    CPU Type Unknown, 2200 MHz
    Motherboard Chipset Unknown
    Motherboard Name Unknown
    System Memory 1024 MB

    Display
    Video Adapter NVIDIA GeForce 7900 GT/GTO (256 MB)
    Monitor Samsung SyncMaster 730B (Analog) [17" LCD] (HCJY327811)

    Multimedia
    Audio Adapter VIA VT8237A/8251 High Definition Audio Controller

    Storage
    IDE Controller VIA Bus Master IDE Controller - 0571
    SCSI/RAID Controller SCSI/RAID Host Controller
    SCSI/RAID Controller VIA VT8237A SATA RAID Controller
    Floppy Drive Floppy disk drive
    Disk Drive Generic USB SD Reader USB Device
    Disk Drive Generic USB SM Reader USB Device
    Disk Drive Generic USB CF Reader USB Device
    Disk Drive Generic USB MS Reader USB Device
    Disk Drive WDC WD20 00JS-22MHB0 SCSI Disk Device (186 GB)
    Optical Drive JN5021B VPB144X SCSI CdRom Device
    Optical Drive SONY DVD RW DW-Q120A
    SMART Hard Disks Status OK

    Partitions
    C: (NTFS) 190771 MB (129088 MB free)

    Input
    Keyboard HID Keyboard Device
    Mouse HID-compliant mouse

    Network
    Network Adapter Linksys LNE100TX(v5) Fast Ethernet Adapter (192.168.2.237)

    Peripherals
    Printer Microsoft Office Document Image Writer
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB1 Controller VIA VT83C572 PCI-USB Controller
    USB2 Controller VIA USB 2.0 Enhanced Host Controller
    USB Device USB Composite Device
    USB Device USB Human Interface Device
    USB Device USB Human Interface Device
    USB Device USB Human Interface Device
    USB Device USB Mass Storage Device
     
  2. kimsland

    kimsland

    Joined:
    Oct 21, 2007
    Messages:
    1,102
    Internet speed is fixed from your ISP not your computer.
    But if another computer connected using your ISP; is working quicker, then I would first update the network driver.
    Then do a full scan of virus/spyware
    Then do all the windows upadates
    And lastly check to see if my hard drive is performing OK
     
  3. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
    12
    Thank you for your reply.

    I have the most updated drivers, at least I can't find any more recent ones.
    I have McAfee running and I recently formatted and Ad-aware doesn't pick up anything.

    I was getting negative pings for a while but I fixed that with an update for my processor. Everything else is working fine, maybe it's something with my motherboard?
     
  4. kimsland

    kimsland

    Joined:
    Oct 21, 2007
    Messages:
    1,102
    Yes this sounds like a motherboard issue (on your laptop)
    To fully prove it, you could connect a realport net card to your pcmcia slot (if there is one) on your laptop.
    But it is pointing to network.
    A computer retailer or tech, would state to do a clean install of Windows again ! But if you're sure it's clean (well 99% clean) then sounds like h/w to me.
     
  5. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
    12
    So, I reinstalled some drivers for my motherboard (which is MSI), and when I restarted, the ping times were low and consistent. But this only lasted for like 10 minutes and it just went crazy into the 2000s, and 3000s. I am not sure why the fix was only temporary.

    I should add that this for sure is a problem with my computer, the service here is fine.
     
  6. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
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    I had a guy come out and look at my computer but he couldn't find the problem. He suggested worst case scenario that I would have to send my mobo to MSI and have them look at it.

    kimsland, I own a desktop not laptop, and I'm not exactly sure what a pcmcia slot is.
     
  7. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    I think a read from your post that is a hardwired connection,not wireless,correct?
    Who is your ISP and what bandwidth did they "guarantee"?
    What was the result of the speedtest?

    Here are some things you might try(no guarantee's here,but sometimes we get lucky)
    Disable mcafee av and firewall.Did that make any difference.
    When you are slow,take a look at task manager,does there appear to be a task there,other than system idle that appears to be using a lot of system resources?
    Are you and your roommate using the same browser(IE or FF)?
    Are you both hardwired to a router to share the net?
    As I said,just some things to look at before going through the mobo surgery.
     
  8. kimsland

    kimsland

    Joined:
    Oct 21, 2007
    Messages:
    1,102
    Sorry that was your roommate's laptop I confused with yours.

    Now one point of interest you said that you have tried a "new" network card.
    Just to fully prove that your network (devices: either card or m/b) are faulty; can you set up your Internet to USB (the USB requires modem drivers to be installed).
    And then check your speed again.

    Sending your m/b back to the manufacture is Not a good idea (other than warranty)
    It would be cheaper to purchase another board in its entirety.
     
  9. pedroguy

    pedroguy

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    Jan 28, 2001
    Messages:
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    I certainly agree with kimsland on the m/b suggestion.
    Right now,I am just having a bit of a hard time leaning toward the m/b as the problem.
     
  10. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
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    I am using a hardwired connection. I'm not sure of my isp - I live in an apartment and we get free internet and directv so I'll have to check on that. My connection says 100 mbps.

    My speedtest results are 323 kb/sec download, 23 kb/sec upload and 999 ms ping.

    I did disable mcafee and firewall - no luck.

    Nothing out of the ordinary in task manager.

    My roommate and I both have FF and IE and the connection is slow on each, and we are both hardwired through a router. His laptop is much faster than my computer when plugged into my ethernet jack.

    kimsland, do you mean I should pick up another network card to be used via USB ports? like a wireless one? Otherwise, I'm not sure what you mean.

    I appreciate the help guys.
     
  11. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
    6,523
    Ok.Thanks for the feedback.I can think of only two other things.
    Go into task manager and then into performance,when you are slow.Take a look at cpu usage and physical memory.
    Also you might see if your hard drive might need to be defragged.Other than that,I am kind of out of ideas,and Kimsland suggestion re mobo may be your last path.
    Also have you speedtested your roommates connection.
     
  12. kimsland

    kimsland

    Joined:
    Oct 21, 2007
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    1,102
    Actually it's true the motherboard is last choice (especially seeming it does work)

    In regards to USB

    I'm suggesting that you disconnect your network cable (hang on also check your network cable) and connect to the modem via USB (if you have that option in your room)

    Also take your laptop to your neighbours room and test it (I'm not sure if you have done this already)
     
  13. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
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    CPU usage is fine. Physical memory has a total of 1047020. Available is around 506632. System cache is around 611716.

    I've tested my roommate's speedtest in here and it's definitely better than mine. I guess I can look into defragging and go from there.
     
  14. pedroguy

    pedroguy

    Joined:
    Jan 28, 2001
    Messages:
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    Ok"All that looks acceptable.It appears that we may be coming to the end of the long diagnosis trail,unfortunately with no real solid answers.
    One other thing that you might consider.Run HJT post the results in this thread and move it for analysis onto the malware forum.Perhaps something is running that is taking resources.
    I am pretty much out of ideas.

    Sorry
     
  15. Anijuice

    Anijuice Thread Starter

    Joined:
    Sep 17, 2007
    Messages:
    12
    Thanks guys, I appreciate the help.
     
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