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slow internet page loading

Discussion in 'Web & Email' started by drbetsyg, Feb 14, 2011.

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  1. drbetsyg

    drbetsyg Thread Starter

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    i have windows xp operating system on a dell inspiron laptop--in november all internet page loading became very slow--it was a sudden change and has continued--it occurs whether at home or my office and so appears to be an issue with my computer rather than whatever provider i am using--initially i thought it must be a virus since the change was sudden rather than gradual but i have run numerous virus and malware scans--no virus or trojan or similar thing has been found and malware/adware has been minimal--i read an earlier post about this issue which is how i found this site but the most common thing causing this seems to be a virus which again i cant find. i would be so appreciative for any ideas onwhat could be wrong or what i can try--alsoi have the same issue no matter what browser i use,whether google chrome, internet exporer firefox
     
  2. pedroguy

    pedroguy

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    Welcome to TSG:
    Is this a wired or wireless connection ?
    And hardware/software chages about slowdown time ?
    First thing I would do is go to the Dell site,download any current network adapter drivers for your make model and tag #.
    And please supply me with the model and tag #
    Second thing: Boot up in safe mode with networking.See if that makes a difference.
     
  3. drbetsyg

    drbetsyg Thread Starter

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    thanks for your response--it is a wireless connection although i tried hooking through the dsl but it did nto make a difference--no software changes at that time--i will look at the dell site re network adapter drivers --the model is inspiron 1520 the tag number is JCKHZF 1

    i iwll try the safe mode option also thanks
     
  4. pedroguy

    pedroguy

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    I can't find that tag # on the Dell site.
     
  5. drbetsyg

    drbetsyg Thread Starter

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    checked again--the service tag listed is JCKHZF1 so without the space--dont know if that will make a difference
     
  6. pedroguy

    pedroguy

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    Safe mode results ?
    Go here and download the Broadcom driver.
    http://support.dell.com/support/dow...&SystemID=INS_PNT_PM_1520&TabIndex=&typeid=-1
    And we will go from there.
    Also let me see:
    Let’s take a look at the status of the network adapters

    Device manager:

    Hold the Windows key and press R, then type devmgmt.msc

    Please respond to all the following steps.
    1. Under Network adapters, please tell me all the devices listed.
    2. Are there any devices under Network adapters that have a red x displayed?
    3. Also, are there any devices anywhere in the Device Manager display with yellow ? or ! displayed?
    4. should be enabled and working properly.
    5. If error code,what is it ?

    It would be best if you could post a screen shot of Device Manager with the Network adapters and Other devices sections expanded.

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file. To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here.
     
  7. drbetsyg

    drbetsyg Thread Starter

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    sorry for delay in responding--sick yesterday with limited brain functioning--saw no difference in safe mode though not sure i did it correctly--downloaded the broadcom driver-

    re network adapters i have 1394 net adapter, broadcom 440x 10/100 integrated controller, and intel(R) wireless wifi link 4965AGN--no red x's or yellow ? or ! displayed or error codes

    i am sending the screen shot--had to do it as three separate pages
     
  8. pedroguy

    pedroguy

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    On the driver page you might want to also download the chipset driver.
    And my brain is foggy every day and I have no excuse.Well.OK.I live on an island,so that's my excuse. :D
     
  9. drbetsyg

    drbetsyg Thread Starter

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    attached are my screen shots of device mgr
     

    Attached Files:

  10. pedroguy

    pedroguy

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  11. drbetsyg

    drbetsyg Thread Starter

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    i only did the broadcom driver--on the dell page didnt see a link for the chipset or wireless drivers--neither are listed on the dell support download lists
     
  12. pedroguy

    pedroguy

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    chipset is 4th item down the page.Sorry about wireless.Thinking of another thread,
    How about speedtest ?
    And let me see this when slow.Probably will not help but you never know.
    Start, Run, CMD, OK to open a command prompt:
    (For Vista or 7 type CMD in the Search box after Start)



    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    IPCONFIG /ALL

    Right click in the command window and choose Select All, then hit Enter to copy the contents to the clipboard.
    Paste the results in a message here.

    If you are on a machine with no network connection, use a floppy, USB disk, or a CD-RW disk to transfer a text file with the information to allow pasting it here.
     
  13. drbetsyg

    drbetsyg Thread Starter

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    Microsoft Windows XP [Version 5.1.2600]
    (C) Copyright 1985-2001 Microsoft Corp.

    C:\Documents and Settings\Betsy Gilpin>IPCONFIG /ALL

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : betsylaptop
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No
    DNS Suffix Search List. . . . . . : domain.actdsltmp

    Ethernet adapter Local Area Connection 5:

    Media State . . . . . . . . . . . : Media disconnected
    Description . . . . . . . . . . . : Broadcom 440x 10/100 Integrated Cont
    roller
    Physical Address. . . . . . . . . : 00-1D-09-CF-03-D1

    Ethernet adapter Wireless Network Connection 4:

    Connection-specific DNS Suffix . : domain.actdsltmp
    Description . . . . . . . . . . . : Intel(R) Wireless WiFi Link 4965AGN
    Physical Address. . . . . . . . . : 00-1D-E0-87-31-35
    Dhcp Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    IP Address. . . . . . . . . . . . : 192.168.0.2
    Subnet Mask . . . . . . . . . . . : 255.255.255.0
    Default Gateway . . . . . . . . . : 192.168.0.1
    DHCP Server . . . . . . . . . . . : 192.168.0.1
    DNS Servers . . . . . . . . . . . : 192.168.0.1
    205.171.3.25
    Lease Obtained. . . . . . . . . . : Wednesday, February 16, 2011 1:19:20
    PM
    Lease Expires . . . . . . . . . . : Thursday, February 17, 2011 1:19:20
    PM

    C:\Documents and Settings\Betsy Gilpin>
     
  14. pedroguy

    pedroguy

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    Chipset driver and speedtest ?
    As suspected your ipconfig looks ok.
     
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