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Solved Slow laptop

Discussion in 'Hardware' started by crsaj, Jun 15, 2018.

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  1. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    Laptop is suddenly dead slow. How can i speed it up?
     
  2. dmccoy

    dmccoy

    Joined:
    Oct 7, 2017
    Messages:
    4,489
    First Name:
    Darrin
    Please follow the steps below to help troubleshoot your system. Let me know if you have any questions.

    Step 1:
    Speccy
    Download Speccy to your desktop

    1. File > Publish Snapshot. This saves your snapshot to their servers
    2. Copy and Paste the link to your next Reply

    Step 2:
    Click on Start menu
    Type command to start searching
    Right click on command prompt in list and select Run Administrator
    Copy
    and Paste each the commands below into the command prompt and press Enter key

    1. sfc /scannow (best to run 2-3 times, rebooting after each time)

    2. (Windows 8 or higher)
    dism /online /cleanup-image /restorehealth

    If any Errors are found with sfc /scannow then:
    Copy and Paste the following command, and press ENTER:
    findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"
    This will copy sfcdetails.txt to your desktop
    Upload sfcdetails.txt file

    Step 3:
    Download Process Explorer to your desktop
    1. Right Click on the procexp64.exe or procexp.exe and Select Run As Administrator
    2. In the View menu click on Select Columns
    3. Check Verified Signer, Virus Total on Process Image Tab
    4. Select the Process I/O tab and check Reads, Rights and click OK
    5. Select Options Menu and Check Verify ImageSignatures, VirusTotal.com > Check Virustotal.com
    6. Double Click on the CPU Column to sort by highest CPU usage.
    7. (Highest CPU Processes should be at the top once sorted properly)
    8. Wait approximately a minute
    9. Select Save or Save As from the File menu
    10. Save SystemIdleProcess.txt to Desktop
    11. Upload file to your reply

    Step 4:
    Download Event Viewer Tool to your desktop

    1. Right click on Vew.exe program and select Run as Administrator
    2.. Under Select log to query
    3. select System
    4. Under Select type to list
    Select:
    * Error
    * Warning

    Choose the Number of events as follows:
    Click on number of events
    Type 20 in the box (1 to 20)
    Click the Run button (Notepad will open the log)
    Upload files to next reply
    Rename to SystemLog.txt or it will be overwritten

    Run the above steps again Except at step 3.
    Select Application
    Rename log file to ApplicationLog.txt
    Upload
    or Paste to next reply

    Step 5:
    How to perform a clean boot in Windows
    http://support.microsoft.com/kb/929135

    Let me know if it is much better after performing the clean boot.
     
  3. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    Thanks for your time and suggestions however this looks quite involved. I'm not sure i want to start something that may end up creating more problems. Laptop fired up today about normal.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    We know nothing about your laptop and its hardware and operating system, so please do the following in it:

    Download and save the TSG System Information Utility (SysInfo.exe) file.
    After it's been downloaded and saved, double-click it to run it.
    Information about your laptop will appear.
    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ---------------------------------------------------------------
     
  5. dannyk65

    dannyk65

    Joined:
    Jun 11, 2018
    Messages:
    35
    If you don't want to download anything you can see what's happening in task manager. Does it show CPU or Disk running at 100%?

    Sometimes windows can be updating and it can temporarily slow your laptop down a lot.
     
  6. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    Note CPU 32 - 45% DISK 50%


    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 37 Stepping 2
    Processor Count: 4
    RAM: 3884 Mb
    Graphics Card: Intel(R) HD Graphics, 1718 Mb
    Hard Drives: C: 115 GB (30 GB Free); D: 329 GB (328 GB Free); G: 697 GB (47 GB Free);
    Motherboard: ASUSTeK Computer Inc., K52F
    Antivirus: Webroot SecureAnywhere, Enabled and Updated
     
  7. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    cpu.JPG

    The ASUS K52F laptop appears to originally come with Windows 7 Home Premium 64-bit.
    Yours appears to have been upgraded to Windows 10 Home 64-bit.

    Yours has a decent processor for normal computing functions, but not for gaming or anything else that's system-hungry.
    Since we don't know how well you maintain it and what's installed and running in it, that can have a noticeable impact on speed.

    You should get rid of Webroot SecureAnywhere and stick with Windows 10's built-in Windows Defender Security Center.
    Windows 10 doesn't do well with a third-party antivirus app in some computers, and even more so in laptops.

    ----------------------------------------------------------------
     
  8. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    I just uninstalled Webroot SecureAnywhere . Didn't know it was even running on this computer or where it came from. Anything else I should do?
     
  9. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    Download and save Malwarebytes AdwCleaner to your desktop.
    If you get a warning that this file is unsafe, ignore the warning.
    Close all open windows first, then double-click the AdwCleaner.exe desktop icon to load its main window.
    Click the "Scan Now" button to start the scanning process.
    1 or 2 minutes or longer may pass before the scanning process is finished, so be patient.
    If any threats are found, the list of threats will appear.
    Make sure the entire list is selected, then click "Clean & Repair".
    When the cleaning and repair process is finished, restart the computer.
    Load the AdwCleaner.exe main window, then click "Log Files".
    Double-click the "Clean" file with the current date so it can load in Notepad.
    Copy and save the entire contents of that file, then paste it here.


    Download and save and then install the free version of SUPERAntiSpyware 6.0.1258
    Make sure to uncheck and decline to install any extras, such as toolbars and homepages, it may offer.
    Make sure to uncheck and decline to use the "Pro" or "Trial" version, if it's offered.
    After it's installed, DON'T do anything else with it yet.
    I'll give you detailed instructions for setting it up and using it.

    -------------------------------------------------------------
     
  10. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    I'm getting ready to shut down for the night, so I'll check back here in the morning.
    We can then proceed on from there. (y)

    ---------------------------------------------------------------
     
  11. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    i'm currently running MalwareBytes Free. Should i run it and follow your instructions
     
  12. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    # -------------------------------
    # Malwarebytes AdwCleaner 7.2.0.0
    # -------------------------------
    # Build: 06-05-2018
    # Database: 2018-06-15.3
    # Support: https://www.malwarebytes.com/support
    #
    # -------------------------------
    # Mode: Clean
    # -------------------------------
    # Start: 06-16-2018
    # Duration: 00:00:13
    # OS: Windows 10 Home
    # Cleaned: 207
    # Failed: 0


    ***** [ Services ] *****

    Deleted YahooAUService

    ***** [ Folders ] *****

    Deleted C:\ProgramData\Partner
    Deleted C:\Program Files (x86)\Yahoo!\Companion
    Deleted C:\Users\Chuck\AppData\LocalLow\Yahoo!\Companion
    Deleted C:\Users\Chuck\AppData\Roaming\Yahoo!\Companion
    Deleted C:\Users\Chuck\AppData\LocalLow\HPAppData
    Deleted C:\Users\Chuck\AppData\LocalLow\YahooCouponAddOn
    Deleted C:\ProgramData\Yahoo! Companion
    Deleted C:\Users\Chuck\AppData\LocalLow\Yahoo! Companion

    ***** [ Files ] *****

    Deleted C:\Program Files (x86)\Yahoo!\Common\unyt.exe
    Deleted C:\Users\Chuck\Downloads\SysInfo.exe
    Deleted C:\END

    ***** [ DLL ] *****

    No malicious DLLs cleaned.

    ***** [ WMI ] *****

    No malicious WMI cleaned.

    ***** [ Shortcuts ] *****

    No malicious shortcuts cleaned.

    ***** [ Tasks ] *****

    No malicious tasks cleaned.

    ***** [ Registry ] *****

    Deleted HKU\S-1-5-18\Software\Yahoo\YFriendsBar
    Deleted HKCU\Software\Yahoo\YFriendsBar
    Deleted HKU\.DEFAULT\Software\Yahoo\YFriendsBar
    Deleted HKU\S-1-5-18\Software\AppDataLow\Software\Yahoo\Companion
    Deleted HKCU\Software\AppDataLow\Software\Yahoo\Companion
    Deleted HKU\.DEFAULT\Software\AppDataLow\Software\Yahoo\Companion
    Deleted HKU\S-1-5-18\Software\Yahoo\Companion
    Deleted HKCU\Software\Yahoo\Companion
    Deleted HKU\.DEFAULT\Software\Yahoo\Companion
    Deleted HKLM\Software\Wow6432Node\Yahoo\Companion
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Toolbar
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\Yahoo! Companion
    Deleted HKLM\Software\Wow6432Node\Classes\AppID\YTSingleInstance.DLL
    Deleted HKLM\SOFTWARE\Classes\AppID\YTSingleInstance.DLL
    Deleted HKLM\Software\Wow6432Node\Classes\AppID\YTNavAssist.DLL
    Deleted HKLM\SOFTWARE\Classes\AppID\YTNavAssist.DLL
    Deleted HKLM\Software\Wow6432Node\Classes\AppID\YTMsgr.DLL
    Deleted HKLM\SOFTWARE\Classes\AppID\YTMsgr.DLL
    Deleted HKLM\Software\Wow6432Node\Classes\AppID\YTBM.DLL
    Deleted HKLM\SOFTWARE\Classes\AppID\YTBM.DLL
    Deleted HKLM\Software\Wow6432Node\Classes\AppID\ytbbroker.EXE
    Deleted HKLM\SOFTWARE\Classes\AppID\ytbbroker.EXE
    Deleted HKLM\Software\Wow6432Node\Classes\AppID\YTabBar.DLL
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    Deleted HKLM\Software\Wow6432Node\Classes\AppID\yt.DLL
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    Deleted HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{EFC0651C-B6D7-49CD-A6E0-B1CE9AB5FE46}
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    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{AD34BE7D-2603-43DD-8D1F-E4431D42C44E}
    Deleted HKLM\Software\Classes\TypeLib\{AD34BE7D-2603-43DD-8D1F-E4431D42C44E}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{A31F34A1-EBD2-45A2-BF6D-231C1B987CC8}
    Deleted HKLM\Software\Classes\TypeLib\{A31F34A1-EBD2-45A2-BF6D-231C1B987CC8}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{A2C55651-A23E-43CA-B63D-C10B99EFF7E0}
    Deleted HKLM\Software\Classes\TypeLib\{A2C55651-A23E-43CA-B63D-C10B99EFF7E0}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{8A1AB044-787D-4309-8410-709768E484AB}
    Deleted HKLM\Software\Classes\TypeLib\{8A1AB044-787D-4309-8410-709768E484AB}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{78DB07DF-483E-4829-AB44-ED7952083584}
    Deleted HKLM\Software\Classes\TypeLib\{78DB07DF-483E-4829-AB44-ED7952083584}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{61A2027D-B837-4080-A925-6E30E10DEF32}
    Deleted HKLM\Software\Classes\TypeLib\{61A2027D-B837-4080-A925-6E30E10DEF32}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{4A1E52AC-64F2-49E9-BFD7-0806D9494DBB}
    Deleted HKLM\Software\Classes\TypeLib\{4A1E52AC-64F2-49E9-BFD7-0806D9494DBB}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{0548C79F-7B8C-455D-B228-97D35371BB62}
    Deleted HKLM\Software\Classes\TypeLib\{0548C79F-7B8C-455D-B228-97D35371BB62}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{003028C2-EA1C-4676-A316-B5CB50917002}
    Deleted HKLM\Software\Classes\TypeLib\{003028C2-EA1C-4676-A316-B5CB50917002}
    Deleted HKLM\Software\Wow6432Node\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
    Deleted HKLM\Software\Classes\TypeLib\{B722ED8B-0B38-408E-BB89-260C73BCF3D4}
    Deleted HKLM\Software\Wow6432Node\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
    Deleted HKLM\Software\Classes\Interface\{8233093C-178B-484B-979E-3C6B5B147DBC}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{18F33C35-8EF2-40D7-8BA4-932B0121B472}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{058F0E48-61CA-4964-9FBA-1978A1BB060D}
    Deleted HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser|{21FA44EF-376D-4D53-9B0F-8A89D3229068}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar|{21FA44EF-376D-4D53-9B0F-8A89D3229068}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{21FA44EF-376D-4D53-9B0F-8A89D3229068}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{21FA44EF-376D-4D53-9B0F-8A89D3229068}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{21FA44EF-376D-4D53-9B0F-8A89D3229068}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{FDAD4DA1-61A2-4FD8-9C17-86F7AC245081}
    Deleted HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks|{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID|{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKLM\Software\Microsoft\Windows\CurrentVersion\Policies\Ext\CLSID|{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\Preapproved\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{02478D38-C3F9-4EFB-9B51-7695ECA05670}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Internet Explorer\Toolbar|{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Deleted HKLM\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Ext\Preapproved\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Deleted HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Deleted HKLM\Software\Wow6432Node\Classes\CLSID\{EF99BD32-C1FB-11D2-892F-0090271D4F88}
    Deleted HKLM\Software\Classes\yt.YToolbarBand
    Deleted HKLM\Software\Classes\yt.YTHelper
    Deleted HKLM\Software\Classes\yt.Clickstream
    Deleted HKLM\Software\Classes\yt.CacheLoader
    Deleted HKLM\Software\Classes\Yahoo.PopupBlockerPlugin
    Deleted HKLM\Software\Classes\Yahoo.AntiSpyPlugin
    Deleted HKLM\Software\Classes\Sample.YTBPartnerSample
    Deleted HKLM\Software\Classes\Sample.BrowserHandler

    ***** [ Chromium (and derivatives) ] *****

    Deleted McAfee Security Scan+

    ***** [ Chromium URLs ] *****

    Deleted Ask
    Deleted AOL

    ***** [ Firefox (and derivatives) ] *****

    No malicious Firefox entries cleaned.

    ***** [ Firefox URLs ] *****

    No malicious Firefox URLs cleaned.


    *************************

    [+] Delete Tracing Keys
    [+] Reset Winsock

    *************************

    AdwCleaner[S00].txt - [22369 octets] - [16/06/2018 19:40:32]

    ########## EOF - C:\AdwCleaner\Logs\AdwCleaner[C00].txt ##########
     
  13. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    Thanks for submitting the Malwarebytes AdwCleaner log.
    It looks like it found and removed a lot of threats.

    Have you installed SUPERAntiSpyware yet?
    If you have, here are the instructions for setting it up and using it:

    Start SUPERAntiSpyware, then click "System Tools".
    Click "Preferences", then uncheck the top 3 boxes in "General Configuration"(which will restart it), then click "Done".
    Click "Advanced Settings", then uncheck "Follow shortcuts (*.lnk) during scan", then click "OK - Done".
    Click "Click here to check for updates".
    When the definition files have updated, click "OK".
    Click "Scan This Computer", then click "Quick Scan".
    If problems are found during the scan, the number of them will be highlighted in red.
    When the scan is finished, click "Continue".
    Make sure that EVERYTHING in the list is selected, then click "Continue".
    When the removal process is complete, click "Continue".
    If you're prompted to restart to finish the removal process, do so.
    Start SUPERAntiSpyware again.
    Click "System Tools", then click "Scan Logs".
    Select the most current scan log, then click on its magnifying glass icon so it can open and be viewed, then save it on the desktop.
    Return here, then copy-and-paste its ENTIRE contents here.

    --------------------------------------------------------------
     
  14. crsaj

    crsaj Thread Starter

    Joined:
    Jun 7, 2002
    Messages:
    991
    Had trouble sending log. let me know u can open
     

    Attached Files:

  15. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,751
    First Name:
    Frank
    SUPERAntiSpyware found almost 2,500 threats, but it doesn't show if you selected and removed all of them.
    Do another quick scan, then submit that new log.

    Is your computer running any better and faster at this point?

    --------------------------------------------------------------
     
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