slow laptop

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t-doja

Thread Starter
Joined
Dec 26, 2010
Messages
22
:( I installed a game into my laptop, right after i installed it, my computer has been really slow with everything but the internet. Will reinstalling windows xp pro fresh from a new disk fix this? If not what can i do?
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,440
Are these still the current specs for your computer?

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.50GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 734 Mb
Graphics Card: Intel(R) 82852/82855 GM/GME Graphics Controller, 64 Mb
Hard Drives: C: Total - 57223 MB, Free - 45455 MB;
Motherboard: Quanta, 09B8, 34.20, None
Antivirus: Spyware Doctor with AntiVirus, Updated: Yes, On-Demand Scanner: Enabled


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What's the brand name, model name, and model number of that laptop?

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TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) M processor 1.50GHz, x86 Family 6 Model 13 Stepping 8
Processor Count: 1
RAM: 734 Mb
Graphics Card: Intel(R) 82852/82855 GM/GME Graphics Controller, 64 Mb
Hard Drives: C: Total - 57223 MB, Free - 45455 MB;
Motherboard: Quanta, 09B8, 34.20, None
Antivirus: Spyware Doctor with AntiVirus, Updated: Yes, On-Demand Scanner: Enabled
If they are, that could explain why things are running a bit slow.

Have you tried uninstalling the game to see if makes any difference?

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Also, download and install HijackThis.

Launch the program and click "Misc Tools Section" or "Main Menu" then "Open the Misc Tools Section."

Then click "Generate StartupList log."

Copy and paste the section under "Running Processes." It should look something like what I have below.
Running processes:

C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Microsoft Security Essentials\msseces.exe
C:\Program Files\RocketDock\RocketDock.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\System32\mobsync.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Program Files\AIM\aim.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\TrendMicro\HiJackThis\HiJackThis.exe
--------------------------------------------------------------------------------------------------------------------------------------------------------------------

Also, congrats flavallee on your 31,000th post. :D

And if I'm not allowed to ask for this type of log, please let me know. I'm aware that I'm not supposed to analyze normal HijackThis logs, but I'm unsure about this procedure.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,440
PC Tools Spyware Doctor With Antivirus is system-hungry, so that's not helping things any.

Besides the slow processor, limited amount of RAM, and integrated graphics that probably can't handle the game requirements, there's probably too many programs and services auto-loading and running in the background.

I'll be asking to see a full HiJackThis 2.0.4 log after t-joda replies.

----------------------------------------------------------------

It looks like we were replying at the same time. I didn't even notice that I had just broke the 31,000 mark.

---------------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,440
HP Pavillion DV1000
The exact model number is needed.

Look on the sticker and advise what the product number or service tag number is.

The model number should be among this list.

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t-doja

Thread Starter
Joined
Dec 26, 2010
Messages
22
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 4:32:56 PM, on 12/26/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\Spyware Doctor\pctsAuxs.exe
C:\Program Files\Spyware Doctor\pctsSvc.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\hkcmd.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
C:\Program Files\Spyware Doctor\pctsTray.exe
C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
C:\WINDOWS\System32\alg.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\msiexec.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\WINDOWS\system32\wbem\wmiprvse.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\IPSBHO.DLL
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

--
End of file - 6973 bytes
 

TheShooter93

Cody
Malware Specialist
Joined
Jul 9, 2008
Messages
11,250
From the looks of it, you have at least 2 running anti-virus suites running. You should only run 1 at a time, as it can cause conflicts as well as slow down your computer significantly.

Also, that is quite the number of running processes for a computer with your specific hardware. Flavallee is authorized to analyze that HijackThis log more thoroughly than I, so hopefully he will return soon with a more detailed response.
 
Joined
May 3, 2006
Messages
22,466
I assume that Sophos is the Antivirus for Spyware Doctor and the Norton is simply left over from a failed uninstall but you should use the Symantec Removal tool to get rid of the toolbar and the process of NIS.
http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
The next thing I would do is disable the Browser Helper Object in Internet Explorer called "Groove GFS Browser Helper". In order to deactivate it, open Internet Explorer and go to the Tools menu. There select 'Manage Add-Ons'. In the list of Add-ons currently loaded, find Groove GFS, highlight it with a single click, put a dot in front of 'Disable' and click OK. Reboot your system and see if that takes care of it.
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,440
t-doja:

I'm having difficulty getting a correct model number from you, so I'm unable to determine how much RAM your computer supports. There has to be a product number or service tag number on the sticker.

----------------------------------------------------------------

I suggest that you uninstall

Norton Security Suite

PC Tools Spyware Doctor With Antivirus

Sophos Antivirus

Tuneup Utilities 2010


Use the removal tool that Rich-M linked you to remove the remnants of Norton after you uninstall it.

Multiple antivirus programs will fight each other and bog down a computer.

Multiple system-hungry programs and suites will also bog down a computer.

Cleaner/booster/optimizer/tuneup type programs do little-to-nothing to increase speed and performance, but they can break programs and damage the operating system. Stay away from them!

After you've done the above, download and install

Microsoft Security Essentials 2.0.657.0

Malwarebytes Anti-Malware 1.50.1.1100

SUPERAntiSpyware 4.47.0.1000

Besides the fact they're all free and light-weight, they're user-friendly and do a good job of combating viruses, malware, spyware, etc..

----------------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,440
I had no luck with that number. I suggest you go to www.crucial.com and let it scan your computer and see if it can tell you how much RAM that laptop supports.

----------------------------------------------------------------

Have you done anything that I suggested in post #12?

-----------------------------------------------------------------
 

flavallee

Frank
Trusted Advisor
Joined
May 12, 2002
Messages
82,440
One of the best ways to fix a slow laptop is to use a registry cleaner. A registry cleaner is software that navigates the tricky and sensitive areas of your laptop known as the registry files. Registry cleaners help fix a slow laptop by removing obsolete, broken or corrupted files which significantly slows it down. Access to the registry for preference and setting files become laborious for the laptop if these files are not removed. A reliable, high quality registry cleaner will safely remove all the junk that prevents your laptop from running smoothly.
That's about the WORSE advice that you can give someone for resolving computer problems. Hopefully, it'll be ignored. :rolleyes:

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