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slow laptop

Discussion in 'Windows XP' started by t-doja, Dec 26, 2010.

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  1. t-doja

    t-doja Thread Starter

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    :( I installed a game into my laptop, right after i installed it, my computer has been really slow with everything but the internet. Will reinstalling windows xp pro fresh from a new disk fix this? If not what can i do?
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    79,814
    First Name:
    Frank
    Are these still the current specs for your computer?

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) M processor 1.50GHz, x86 Family 6 Model 13 Stepping 8
    Processor Count: 1
    RAM: 734 Mb
    Graphics Card: Intel(R) 82852/82855 GM/GME Graphics Controller, 64 Mb
    Hard Drives: C: Total - 57223 MB, Free - 45455 MB;
    Motherboard: Quanta, 09B8, 34.20, None
    Antivirus: Spyware Doctor with AntiVirus, Updated: Yes, On-Demand Scanner: Enabled


    ----------------------------------------------------------------

    What's the brand name, model name, and model number of that laptop?

    ---------------------------------------------------------------
     
  3. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
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    Messages:
    11,242
    First Name:
    Cody
    If they are, that could explain why things are running a bit slow.

    Have you tried uninstalling the game to see if makes any difference?

    ----------------------------------------------------------------------------------------------------

    Also, download and install HijackThis.

    Launch the program and click "Misc Tools Section" or "Main Menu" then "Open the Misc Tools Section."

    Then click "Generate StartupList log."

    Copy and paste the section under "Running Processes." It should look something like what I have below.
    --------------------------------------------------------------------------------------------------------------------------------------------------------------------

    Also, congrats flavallee on your 31,000th post. :D

    And if I'm not allowed to ask for this type of log, please let me know. I'm aware that I'm not supposed to analyze normal HijackThis logs, but I'm unsure about this procedure.
     
  4. flavallee

    flavallee Trusted Advisor

    Joined:
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    Frank
    PC Tools Spyware Doctor With Antivirus is system-hungry, so that's not helping things any.

    Besides the slow processor, limited amount of RAM, and integrated graphics that probably can't handle the game requirements, there's probably too many programs and services auto-loading and running in the background.

    I'll be asking to see a full HiJackThis 2.0.4 log after t-joda replies.

    ----------------------------------------------------------------

    It looks like we were replying at the same time. I didn't even notice that I had just broke the 31,000 mark.

    ---------------------------------------------------------------
     
  5. t-doja

    t-doja Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    22
    HP Pavillion DV1000
     
  6. flavallee

    flavallee Trusted Advisor

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    The exact model number is needed.

    Look on the sticker and advise what the product number or service tag number is.

    The model number should be among this list.

    --------------------------------------------------------------
     
  7. t-doja

    t-doja Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    22
    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 4:32:56 PM, on 12/26/2010
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\csrss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
    C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    C:\Program Files\Spyware Doctor\pctsAuxs.exe
    C:\Program Files\Spyware Doctor\pctsSvc.exe
    C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe
    C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\system32\igfxtray.exe
    C:\WINDOWS\system32\hkcmd.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe
    C:\Program Files\Spyware Doctor\pctsTray.exe
    C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
    C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesApp32.exe
    C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
    C:\WINDOWS\System32\alg.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\WINDOWS\system32\wbem\wmiprvse.exe

    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.comcast.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
    O2 - BHO: Sophos Web Content Scanner - {39EA7695-B3F2-4C44-A4BC-297ADA8FD235} - C:\Program Files\Sophos\Sophos Anti-Virus\SophosBHO.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\IPSBHO.DLL
    O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\coIEPlg.dll
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [GrooveMonitor] "C:\Program Files\Microsoft Office\Office12\GrooveMonitor.exe"
    O4 - HKLM\..\Run: [ISTray] "C:\Program Files\Spyware Doctor\pctsTray.exe"
    O4 - HKLM\..\Run: [QlbCtrl.exe] C:\Program Files\Hewlett-Packard\HP Quick Launch Buttons\QlbCtrl.exe /Start
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - Global Startup: AutoUpdate Monitor.lnk = C:\Program Files\Sophos\AutoUpdate\ALMon.exe
    O4 - Global Startup: NETGEAR WG111v3 Smart Wizard.lnk = C:\Program Files\NETGEAR\WG111v3\WG111v3.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
    O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O16 - DPF: {6F15128C-E66A-490C-B848-5000B5ABEEAC} (HP Download Manager) - https://h20436.www2.hp.com/ediags/dex/secure/HPDEXAXO.cab
    O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
    O20 - AppInit_DLLs: C:\PROGRA~1\Sophos\SOPHOS~1\SOPHOS~1.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: hpqwmiex - Hewlett-Packard Development Company, L.P. - C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
    O23 - Service: Norton Security Suite (N360) - Symantec Corporation - C:\Program Files\Norton Security Suite\Engine\4.3.0.5\ccSvcHst.exe
    O23 - Service: Sophos Anti-Virus status reporter (SAVAdminService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
    O23 - Service: Sophos Anti-Virus (SAVService) - Sophos Plc - C:\Program Files\Sophos\Sophos Anti-Virus\SavService.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - PC Tools - C:\Program Files\Spyware Doctor\pctsAuxs.exe
    O23 - Service: PC Tools Security Service (sdCoreService) - PC Tools - C:\Program Files\Spyware Doctor\pctsSvc.exe
    O23 - Service: Sophos AutoUpdate Service - Sophos Plc - C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
    O23 - Service: ThreatFire - PC Tools - C:\Program Files\Spyware Doctor\TFEngine\TFService.exe
    O23 - Service: TuneUp Drive Defrag Service (TuneUp.Defrag) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpDefragService.exe
    O23 - Service: TuneUp Utilities Service (TuneUp.UtilitiesSvc) - TuneUp Software - C:\Program Files\TuneUp Utilities 2010\TuneUpUtilitiesService32.exe

    --
    End of file - 6973 bytes
     
  8. t-doja

    t-doja Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    22
    HP Pavilion dv100 notebook pc...
     
  9. t-doja

    t-doja Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    22
    Dv731av
     
  10. TheShooter93

    TheShooter93 Malware Specialist

    Joined:
    Jul 9, 2008
    Messages:
    11,242
    First Name:
    Cody
    From the looks of it, you have at least 2 running anti-virus suites running. You should only run 1 at a time, as it can cause conflicts as well as slow down your computer significantly.

    Also, that is quite the number of running processes for a computer with your specific hardware. Flavallee is authorized to analyze that HijackThis log more thoroughly than I, so hopefully he will return soon with a more detailed response.
     
  11. Rich-M

    Rich-M

    Joined:
    May 3, 2006
    Messages:
    22,443
    I assume that Sophos is the Antivirus for Spyware Doctor and the Norton is simply left over from a failed uninstall but you should use the Symantec Removal tool to get rid of the toolbar and the process of NIS.
    http://majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
    The next thing I would do is disable the Browser Helper Object in Internet Explorer called "Groove GFS Browser Helper". In order to deactivate it, open Internet Explorer and go to the Tools menu. There select 'Manage Add-Ons'. In the list of Add-ons currently loaded, find Groove GFS, highlight it with a single click, put a dot in front of 'Disable' and click OK. Reboot your system and see if that takes care of it.
     
  12. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    t-doja:

    I'm having difficulty getting a correct model number from you, so I'm unable to determine how much RAM your computer supports. There has to be a product number or service tag number on the sticker.

    ----------------------------------------------------------------

    I suggest that you uninstall

    Norton Security Suite

    PC Tools Spyware Doctor With Antivirus

    Sophos Antivirus

    Tuneup Utilities 2010


    Use the removal tool that Rich-M linked you to remove the remnants of Norton after you uninstall it.

    Multiple antivirus programs will fight each other and bog down a computer.

    Multiple system-hungry programs and suites will also bog down a computer.

    Cleaner/booster/optimizer/tuneup type programs do little-to-nothing to increase speed and performance, but they can break programs and damage the operating system. Stay away from them!

    After you've done the above, download and install

    Microsoft Security Essentials 2.0.657.0

    Malwarebytes Anti-Malware 1.50.1.1100

    SUPERAntiSpyware 4.47.0.1000

    Besides the fact they're all free and light-weight, they're user-friendly and do a good job of combating viruses, malware, spyware, etc..

    ----------------------------------------------------------------
     
  13. t-doja

    t-doja Thread Starter

    Joined:
    Dec 26, 2010
    Messages:
    22
    hp pavilion dv1000, p/n-DZT31AV
     
  14. flavallee

    flavallee Trusted Advisor

    Joined:
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    Frank
    I had no luck with that number. I suggest you go to www.crucial.com and let it scan your computer and see if it can tell you how much RAM that laptop supports.

    ----------------------------------------------------------------

    Have you done anything that I suggested in post #12?

    -----------------------------------------------------------------
     
  15. flavallee

    flavallee Trusted Advisor

    Joined:
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    First Name:
    Frank
    That's about the WORSE advice that you can give someone for resolving computer problems. Hopefully, it'll be ignored. :rolleyes:

    -----------------------------------------------------------------
     
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