Slow/no Internet, lagging ping, network adapter issue?

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callllllum

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Sep 3, 2021
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Hi all,

New here, but have an issue on my wife's gaming PC I just can't solve.

PC runs fine, connects to the wifi fine (previously it didn't, it would say "Connected, no internet", but I reinstalled the device) but it either doesn't load any web pages, or takes a long time to run at all. I've tried pinging various sites and using an online speed test, but the ping time is 1500ms+. I've flushed the DNS which did seem to help, but it's still very laggy. Other PC's are nearby and don't have the issue, nor do phones/tablets. I'm struggling to work out what the issue is. There are no other progs running in the background either, though I do see a CPU spike sometimes but I don't think that can be the issue.

It's got an intel dual band ac 3168 card. Is it work installing a new adapter? I'm certain it's not the wifi/router as we've moved house recently and still have the issue.

Open to any advice/ideas. Thanks in advance

Callum
 

callllllum

Thread Starter
Joined
Sep 3, 2021
Messages
3
In case it helps...

Tech Support Guy System Info Utility version 1.0.0.9
OS Version: Microsoft Windows 10 Home, 64 bit, Build 18363, Installed 20200306165520.000000+000
Processor: Intel(R) Core(TM) i5-8400 CPU @ 2.80GHz, Intel64 Family 6 Model 158 Stepping 10, CPU Count: 6
Total Physical RAM: 8 GB
Graphics Card: NVIDIA GeForce GTX 1060 6GB
Hard Drives: C: 1117 GB (859 GB Free); D: 727 GB (689 GB Free);
Motherboard: Micro-Star International Co., Ltd. B360M BAZOOKA (MS-7B24), ver 1.0, s/n I516304865
System: American Megatrends Inc., ver MSI_NB - 1072009, s/n MSB915I6S0102561
Antivirus: Windows Defender, Enabled and Updated
 

Couriant

James
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Joined
Mar 26, 2002
Messages
42,492
Do you have any other devices on the same network with similar issues?
 

callllllum

Thread Starter
Joined
Sep 3, 2021
Messages
3
Do you have any other devices on the same network with similar issues?
Nope, no other issues with any other computers. I have my work PC set up next to it, technically further from the hub, and that has no issue.
 

Couriant

James
Moderator
Joined
Mar 26, 2002
Messages
42,492
I suspect the network card could have become defective. An USB wireless adapter are cheap these days, so I would suggest getting one and then disable the one in the computer and see if the new one has the same issue.
 
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