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slow pc high cpu usage

Discussion in 'Virus & Other Malware Removal' started by aikidoman, Dec 6, 2011.

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  1. aikidoman

    aikidoman Thread Starter

    Joined:
    Dec 4, 2011
    Messages:
    1
    Hi - problem is as above. Have Norton av installed. this warns of high cpu usage, confrmed by task manager. lots of spooling noise and typing/ clicking lag. Sometimes quicker to re start the pc as it effectively freezes. Would like to be sure that the symptoms are not about malware etc and not just a function of the age of the pc. Have used disk clean up and deleted temp/ old files eetc using Norton utilities. AV scans show up only minor issues such as tracking cookies. Also Spybot used from time to time - nothing worrying shows up.
    Have posted details of the system and logs below.
    I have aatched the attach.txt file as requestd although can't actually see it anywhere here?
    Many thanks for your help


    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.80GHz, x86 Family 15 Model 2 Stepping 9
    Processor Count: 1
    RAM: 1534 Mb
    Graphics Card: Intel(R) 82845G/GL/GE/PE/GV Graphics Controller, 64 Mb
    Hard Drives: C: Total - 76285 MB, Free - 24035 MB; D: Total - 305242 MB, Free - 250454 MB;
    Motherboard: Dell Computer Corp., 0F5949
    Antivirus: Norton 360, Updated: Yes, On-Demand Scanner: Enabled

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 21:25:16, on 04/12/2011
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Motorola Media Link\Lite\NServiceEntry.exe
    C:\WINDOWS\system32\dlcccoms.exe
    C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\system32\dslagent.exe
    C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HijackThis\HiJackThis.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://uk.yahoo.com/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.btbroadbandstart.com/
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 192.168.*.*;*.local
    R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: &Yahoo! Toolbar Helper - {02478D38-C3F9-4EFB-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: Spybot-S&D IE Protection - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - (no file)
    O2 - BHO: DriveLetterAccess - {5CA3D70E-1895-11CF-8E15-001234567890} - C:\WINDOWS\system32\dla\tfswshx.dll
    O2 - BHO: Symantec NCO BHO - {602ADB0E-4AFF-4217-8AA1-95DAC4DFA408} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
    O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton 360\Engine\5.1.0.29\IPS\IPSBHO.DLL
    O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.7.7018.1622\swg.dll
    O2 - BHO: SingleInstance Class - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\YTSingleInstance.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn0\yt.dll
    O3 - Toolbar: Norton Toolbar - {7FEBEFE3-6B19-4349-98D2-FFB09D4B49CA} - C:\Program Files\Norton 360\Engine\5.1.0.29\coIEPlg.dll
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [IgfxTray] "C:\WINDOWS\System32\igfxtray.exe"
    O4 - HKLM\..\Run: [HotKeysCmds] "C:\WINDOWS\System32\hkcmd.exe"
    O4 - HKLM\..\Run: [StorageGuard] "C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe" /r
    O4 - HKLM\..\Run: [GSICONEXE] "gsicon.exe"
    O4 - HKLM\..\Run: [DSLAGENTEXE] "dslagent.exe" USB
    O4 - HKLM\..\Run: [KernelFaultCheck] "%systemroot%\system32\dumprep" 0 -k
    O4 - HKLM\..\Run: [YSearchProtection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
    O4 - HKLM\..\Run: [Conime] %windir%\system32\conime.exe
    O4 - HKLM\..\Run: [dla] "C:\WINDOWS\system32\dla\tfswctrl.exe"
    O4 - HKLM\..\Run: [EKIJ5000StatusMonitor] C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\DLCCtime.dll,[email protected]
    O4 - HKLM\..\Run: [btbb_McciTrayApp] "C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe"
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [Search Protection] "C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe"
    O4 - HKCU\..\Run: [Steam] "c:\program files\steam\steam.exe" -silent
    O4 - HKUS\S-1-5-19\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'LOCAL SERVICE')
    O4 - HKUS\S-1-5-20\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'NETWORK SERVICE')
    O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'SYSTEM')
    O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\System32\CTFMON.EXE (User 'Default user')
    O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0_02\bin\ssv.dll
    O9 - Extra button: BT Yahoo! Services - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - C:\PROGRA~1\Yahoo!\Common\yiesrvc.dll
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search && Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://*.mcafee.com
    O16 - DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} (Checkers Class) - http://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} (MessengerStatsClient Class) - http://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.dll
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: communa - {af73a174-ea1b-4f0b-b0b1-fe1486a6719c} - (no file)
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: DeviceMonitorService - Nero AG - C:\Program Files\Motorola Media Link\Lite\NServiceEntry.exe
    O23 - Service: dlcc_device - Unknown owner - C:\WINDOWS\system32\dlcccoms.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: Kodak AiO Network Discovery Service - Eastman Kodak Company - C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    O23 - Service: McciCMService - Alcatel-Lucent - C:\Program Files\Common Files\Motive\McciCMService.exe
    O23 - Service: MotoHelper Service (MotoHelper) - Unknown owner - C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
    O23 - Service: Norton 360 (N360) - Symantec Corporation - C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    O23 - Service: NBService - Nero AG - C:\Program Files\Nero\Nero 7\Nero BackItUp\NBService.exe
    O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Ahead\Lib\NMIndexingService.exe
    O23 - Service: PC Tools Auxiliary Service (sdAuxService) - Unknown owner - C:\Program Files\techguysctss\sscommon\common\snapins\toolkit_techguys\bin\sdscanner\pctsauxs.exe (file missing)
    O23 - Service: PC Tools Security Service (sdCoreService) - Unknown owner - C:\Program Files\techguysctss\sscommon\common\snapins\toolkit_techguys\bin\sdscanner\pctssvc.exe (file missing)
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    --
    End of file - 10589 bytes


    .
    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702
    Run by Owner at 21:26:44 on 2011-12-04
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1534.265 [GMT 0:00]
    .
    AV: Norton 360 *Enabled/Updated* {E10A9785-9598-4754-B552-92431C1C35F8}
    FW: Norton 360 *Enabled*
    .
    ============== Running Processes ===============
    .
    C:\WINDOWS\system32\svchost -k DcomLaunch
    svchost.exe
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
    svchost.exe
    svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    svchost.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Motorola Media Link\Lite\NServiceEntry.exe
    C:\WINDOWS\system32\dlcccoms.exe
    C:\Program Files\Kodak\AiO\Center\ekdiscovery.exe
    C:\Program Files\Common Files\Motive\McciCMService.exe
    C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe -k imgsvc
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
    C:\Program Files\Norton 360\Engine\5.1.0.29\ccSvcHst.exe
    C:\WINDOWS\System32\svchost.exe -k HTTPFilter
    C:\WINDOWS\System32\hkcmd.exe
    C:\WINDOWS\system32\dslagent.exe
    C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
    C:\WINDOWS\system32\dla\tfswctrl.exe
    C:\WINDOWS\System32\spool\DRIVERS\W32X86\3\EKIJ5000MUI.exe
    C:\Program Files\BT Broadband Desktop Help\btbb\BTHelpNotifier.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\Program Files\Internet Explorer\iexplore.exe
    C:\WINDOWS\system32\msiexec.exe
    .
    ============== Pseudo HJT Report ===============
    .
    uStart Page = hxxp://uk.yahoo.com/
    uSearch Page = hxxp://www.google.com
    uSearch Bar = hxxp://www.google.com/ie
    uInternet Connection Wizard,ShellNext = hxxp://www.btbroadbandstart.com/
    uInternet Settings,ProxyOverride = 192.168.*.*;*.local
    uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
    BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
    BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
    BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
    BHO: Symantec NCO BHO: {602adb0e-4aff-4217-8aa1-95dac4dfa408} - c:\program files\norton 360\engine\5.1.0.29\coIEPlg.dll
    BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton 360\engine\5.1.0.29\ips\IPSBHO.DLL
    BHO: SSVHelper Class: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
    BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.7018.1622\swg.dll
    BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn0\yt.dll
    TB: Norton Toolbar: {7febefe3-6b19-4349-98d2-ffb09d4b49ca} - c:\program files\norton 360\engine\5.1.0.29\coIEPlg.dll
    TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
    EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
    uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
    uRun: [Search Protection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
    uRun: [Steam] "c:\program files\steam\steam.exe" -silent
    mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
    mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
    mRun: [StorageGuard] "c:\program files\common files\sonic\update manager\sgtray.exe" /r
    mRun: [GSICONEXE] "gsicon.exe"
    mRun: [DSLAGENTEXE] "dslagent.exe" USB
    mRun: [KernelFaultCheck] "%systemroot%\system32\dumprep" 0 -k
    mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
    mRun: [Conime] %windir%\system32\conime.exe
    mRun: [dla] "c:\windows\system32\dla\tfswctrl.exe"
    mRun: [EKIJ5000StatusMonitor] c:\windows\system32\spool\drivers\w32x86\3\EKIJ5000MUI.exe
    mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
    mRun: [DLCCCATS] rundll32 c:\windows\system32\spool\drivers\w32x86\3\DLCCtime.dll,[email protected]
    mRun: [btbb_McciTrayApp] "c:\program files\bt broadband desktop help\btbb\BTHelpNotifier.exe"
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0002-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0_02\bin\ssv.dll
    IE: {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - {5BAB4B5B-68BC-4B02-94D6-2FC0DE4A7897} - c:\progra~1\yahoo!\common\yiesrvc.dll
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    Trusted Zone: internet
    Trusted Zone: mcafee.com
    Trusted Zone: motive.com\pbttbc.bt
    .
    ============= SERVICES / DRIVERS ===============
    .
    R0 IKFileSec;File Security Driver;c:\windows\system32\drivers\ikfilesec.sys [2008-10-30 42376]
    R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\n360\0501000.01d\SymDS.sys [2011-6-10 340088]
    R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\n360\0501000.01d\SymEFA.sys [2011-6-10 744568]
    R1 BHDrvx86;BHDrvx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\bashdefs\20111123.001\BHDrvx86.sys [2011-11-29 819320]
    R1 IKSysFlt;System Filter Driver;c:\windows\system32\drivers\iksysflt.sys [2008-10-30 66952]
    R1 IKSysSec;System Security Driver;c:\windows\system32\drivers\iksyssec.sys [2008-10-30 81288]
    R1 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2008-7-31 214024]
    R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2008-9-3 8944]
    R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2008-9-3 55024]
    R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\n360\0501000.01d\Ironx86.sys [2011-6-10 136312]
    R2 DeviceMonitorService;DeviceMonitorService;c:\program files\motorola media link\lite\NServiceEntry.exe [2011-9-19 87368]
    R2 Kodak AiO Network Discovery Service;Kodak AiO Network Discovery Service;c:\program files\kodak\aio\center\ekdiscovery.exe [2010-9-13 308656]
    R2 MotoHelper;MotoHelper Service;c:\program files\motorola\motohelper\MotoHelperService.exe [2011-8-10 227184]
    R2 N360;Norton 360;c:\program files\norton 360\engine\5.1.0.29\ccSvcHst.exe [2011-6-10 130008]
    R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-10-9 106104]
    R3 IDSxpx86;IDSxpx86;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\ipsdefs\20111202.001\IDSXpx86.sys [2011-12-3 356280]
    R3 NAVENG;NAVENG;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\virusdefs\20111203.009\NAVENG.SYS [2011-12-4 86136]
    R3 NAVEX15;NAVEX15;c:\documents and settings\all users\application data\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\n360_5.1.0.29\definitions\virusdefs\20111203.009\NAVEX15.SYS [2011-12-4 1576312]
    S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-14 136176]
    S2 sdAuxService;PC Tools Auxiliary Service;c:\program files\techguysctss\sscommon\common\snapins\toolkit_techguys\bin\sdscanner\pctsauxs.exe --> c:\program files\techguysctss\sscommon\common\snapins\toolkit_techguys\bin\sdscanner\pctsauxs.exe [?]
    S2 sdCoreService;PC Tools Security Service;c:\program files\techguysctss\sscommon\common\snapins\toolkit_techguys\bin\sdscanner\pctssvc.exe --> c:\program files\techguysctss\sscommon\common\snapins\toolkit_techguys\bin\sdscanner\pctssvc.exe [?]
    S3 BTCFilterService;USB Networking Driver Filter Service;c:\windows\system32\drivers\motfilt.sys [2011-9-26 6016]
    S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-14 136176]
    S3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2008-7-31 79880]
    S3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2008-7-31 35272]
    S3 mferkdk;McAfee Inc. mferkdk;c:\windows\system32\drivers\mferkdk.sys [2008-7-31 34216]
    S3 mfesmfk;McAfee Inc. mfesmfk;c:\windows\system32\drivers\mfesmfk.sys [2008-7-31 40552]
    S3 motccgp;Motorola USB Composite Device Driver;c:\windows\system32\drivers\motccgp.sys [2011-9-26 20480]
    S3 motccgpfl;MotCcgpFlService;c:\windows\system32\drivers\motccgpfl.sys [2011-9-26 8320]
    S3 Motousbnet;Motorola USB Networking Driver Service;c:\windows\system32\drivers\Motousbnet.sys [2011-9-26 23424]
    S3 motusbdevice;Motorola USB Dev Driver;c:\windows\system32\drivers\motusbdevice.sys [2011-9-26 11008]
    S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2008-9-3 7408]
    .
    =============== Created Last 30 ================
    .
    2011-12-04 21:23:59 388096 ----a-r- c:\documents and settings\owner\application data\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
    .
    ==================== Find3M ====================
    .
    2011-10-10 18:13:18 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2011-10-10 14:22:41 692736 ----a-w- c:\windows\system32\inetcomm.dll
    2011-09-28 07:06:50 599040 ----a-w- c:\windows\system32\crypt32.dll
    2011-09-26 10:41:20 611328 ----a-w- c:\windows\system32\uiautomationcore.dll
    2011-09-26 10:41:20 220160 ----a-w- c:\windows\system32\oleacc.dll
    2011-09-26 10:41:14 20480 ----a-w- c:\windows\system32\oleaccrc.dll
    2011-09-06 13:20:51 1858944 ----a-w- c:\windows\system32\win32k.sys
    .
    ============= FINISH: 21:28:30.71 ===============
     

    Attached Files:

  2. flavallee

    flavallee Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    80,904
    First Name:
    Frank
    Adobe Reader 8.3.1 needs to be updated to Adobe Reader 10.1.1

    Adobe Shockwave Player 11 needs to be updated to Adobe Shockwave Player 11.6.3.633

    Java(TM) 6 Update 2 needs to be updated to Java Runtime Environment 1.6.0.29(6 Update 29)

    Malwarebytes Anti-Malware Free 1.51.2.1300 needs to be installed.

    Spybot - Search & Destroy needs to be uninstalled/removed.

    SUPERAntiSpyware Free Edition needs to be updated to SUPERAntiSpyware Free Edition 5.0.0.1136

    ---------------------------------------------------------

    It appears that you've previously had McAfee in that computer.

    If you have, go here to download and save McAfee Consumer Product Removal Tool.

    Close all open browser windows first, then run the tool.

    Restart the computer to complete the removal process, if you're prompted to.

    ---------------------------------------------------------

    It also appears that you've previously had PC Tools in that computer.

    Is it still listed in Control Panel - Add Or Remove Programs?

    Does it still have a folder present inside the C:\Program Files folder?

    ---------------------------------------------------------
     
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