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Sluggish Laptop even after 'Fresh Start'- Hardware Problems?

Discussion in 'Windows 10' started by hparkes, Jun 19, 2018.

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  1. hparkes

    hparkes Thread Starter

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    Hi TSG, hoping you can help me.

    I have a LENOVO laptop running Windows 10. 8GB of RAM, i7 6500u processor, standard HDD (not SSD). I don't do a great deal of demanding tasks on it...However it's just frustrating to use, it hangs - it is slow to boot, I often found it has very high CPU or disk usage when it was seemingly not doing very much. As far as I know it didn't have any malware but I recently ran new 'fresh start' to see if it would fix the problem, but it still seems, well just a bit sluggish and frustrating to use. The machine is only around 18 months old if that.

    Is it possible it might be a hardware problem?? If so, how would I figure this out? I'm pretty sure when I bought it initially it ran well - I assume it would return to this form, but it hasn't. I'm quite open to getting an SSD, but if the HDD is not the issue then I don't want to waste money if its not the cause of the problem.

    Apologies appreciate this isn't a malware removal issue (as far as I know!) but thought it sit best here, please do move if it's in the wrong place.

    Sysinfo as requested:
    Tech Support Guy System Info Utility version 1.0.0.4
    OS Version: Microsoft Windows 10 Home, 64 bit
    Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
    Processor Count: 4
    RAM: 8097 Mb
    Graphics Card: NVIDIA GeForce 920MX, -2048 Mb
    Hard Drives: C: 1816 GB (1561 GB Free); D: 24 GB (22 GB Free);
    Motherboard: LENOVO, Toronto 5A2
    Antivirus: Windows Defender, Enabled and Updated

    Thanks for any help that you can offer!
    Henry
     
  2. flavallee

    flavallee Trusted Advisor

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    What's the model name and model number and serial number of your Lenovo laptop?

    If it still has sluggish issues after reinstalling Windows 10 Home 64-bit and getting a fresh start, it's unlikely it's a malware issue.

    --------------------------------------------------------------
     
    Last edited: Jun 20, 2018
  3. hparkes

    hparkes Thread Starter

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    It's a Lenovo Ideapad 310-15ISK
     
  4. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    moved to W10 as you stated that you refreshed it, so Malware can effectively be ruled out
     
  5. lochlomonder

    lochlomonder

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    Which release of Win 10 is it running? You can check this by holding down the Windows and R keys together, typing winver in the Run dialogue box, and then clicking OK. The latest version is 1803, so it's possible it may not have downloaded this update yet and it's in the process of doing so automatically. Have you checked Task Manager to see which processes are running? If something is consuming a lot of CPU cycles, this can make a machine run sluggishly.

    Clearly, this isn't a definitive list of ideas. Just throwing a couple of suggestions out there to check initially.
     
  6. flavallee

    flavallee Trusted Advisor

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    Lenovo IdeaPad 310-15ISK (support site)
    It does originally come with Windows 10 64-bit.

    Clipboard.jpg

    It has a pretty decent processor and graphic device and 8 GB of RAM.
    It should not run sluggish or have poor graphics when being used for normal computing functions.

    --------------------------------------------------------------
     
    Last edited: Jun 20, 2018
  7. hparkes

    hparkes Thread Starter

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    Thank you! Wasn't quite sure where it belonged.

    Yes it's on 1803.

    If I look at the process list at the moment, I have 99% disk usage. It seems to vary what is taking it all up but it's always something! Currently it's 'Service Host: Super Fetch' although it has now dropped to 2-3% again. Now it's back to 100% with Windows Modules Installer Worker, now it's something else Service Host: Local system taking up 98%...now it's just System etc. etc.

     
  8. Couriant

    Couriant Trusted Advisor Spam Fighter

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    James
    Is your memory being used up? (should show in Task Manager).

    In my experience, i find the hard drive to be the cause of the slowness first, memory second.
     
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