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Sluggish Mouse & Computer

Discussion in 'Windows XP' started by strange2love, Feb 8, 2013.

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  1. strange2love

    strange2love Thread Starter

    Feb 8, 2013
    The response to the issue below seems to address my concern perfectly, but since I have some different stuff on my computer I'd love someone to address my computer specifically.
    P.S. I'm not particularly computer savy
    Thank You,

    MallyMcGinnis16-Apr-2012, 07:45 PM #1
    Solved: Computer slow to respond to mouse clicks

    Tech Support Guy System Info Utility version
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: AMD Athlon(tm) 64 Processor 3200+, x86 Family 15 Model 95 Stepping 2
    Processor Count: 1
    RAM: 990 Mb
    Graphics Card: NVIDIA GeForce 6100 nForce 405, 256 Mb
    Hard Drives: C: Total - 238449 MB, Free - 189778 MB;
    Motherboard: ASUSTeK Computer INC., M2NS-NVM
    Antivirus: AVG Anti-Virus Free Edition 2013, Updated: Yes, On-Demand Scanner: Enabled
  2. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4

    After it's been downloaded and saved, close all open windows first, then double-click it to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the ENTIRE log file here.

  3. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    The ASUS M2NS-NVM motherboard in that computer has 4 slots and supports a maximum of 4 GB of RAM - a maximum of 1 GB in each slot.

    It appears to currently have 1 GB of RAM.

    You should consider increasing the amount of RAM to 2 GB.

    It uses DDR2 PC2-5300(DDR2-667) modules.

  4. strange2love

    strange2love Thread Starter

    Feb 8, 2013
    Hi flavallee,

    I've pasted the log file below. I have not fixed the issues that Spybot discovered at this point.
    Sorry, forgot to paste the log file. See below.
    Hi flavallee,

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 11:18:45 AM, on 2/8/2013
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\Program Files\AVG\AVG2013\avgcsrvx.exe
    C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
    C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\AMT Media Manager\AMTDeviceService.exe
    C:\Program Files\QuickTime\QTTask.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\Brother\ControlCenter3\brccMCtl.exe
    C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
    C:\Program Files\AVG\AVG2013\avgui.exe
    C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Content Manager\CmTray.exe
    C:\Program Files\AVG\AVG2013\avgidsagent.exe
    C:\Program Files\AVG\AVG2013\avgwdsvc.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
    C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
    C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
    C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
    C:\Program Files\AVG\AVG2013\avgnsx.exe
    C:\Program Files\AVG\AVG2013\avgemcx.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\Brother\Brmfcmon\BrMfcmon.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\Mozilla Firefox\plugin-container.exe

    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
    O2 - BHO: (no name) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll (file missing)
    O2 - BHO: (no name) - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - (no file)
    O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.6.5612.1312\swg.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll (file missing)
    O3 - Toolbar: (no name) - {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - (no file)
    O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files\Google\Google Toolbar\GoogleToolbar_32.dll
    O4 - HKLM\..\Run: [SkyTel] SkyTel.EXE
    O4 - HKLM\..\Run: [Alcmtr] ALCMTR.EXE
    O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\WINDOWS\system32\NvCpl.dll,NvStartup
    O4 - HKLM\..\Run: [SSBkgdUpdate] "C:\Program Files\Common Files\Scansoft Shared\SSBkgdUpdate\SSBkgdupdate.exe" -Embedding -boot
    O4 - HKLM\..\Run: [PaperPort PTD] C:\Program Files\ScanSoft\PaperPort\pptd40nt.exe
    O4 - HKLM\..\Run: [IndexSearch] C:\Program Files\ScanSoft\PaperPort\IndexSearch.exe
    O4 - HKLM\..\Run: [BrMfcWnd] C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN
    O4 - HKLM\..\Run: [SetDefPrt] C:\Program Files\Brother\Brmfl06b\BrStDvPt.exe
    O4 - HKLM\..\Run: [ControlCenter3] C:\Program Files\Brother\ControlCenter3\brctrcen.exe /autorun
    O4 - HKLM\..\Run: [AppleSyncNotifier] C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
    O4 - HKLM\..\Run: [AMTDeviceService] "C:\Program Files\AMT Media Manager\AMTDeviceService.exe"
    O4 - HKLM\..\Run: [PDFVPrinter] C:\Program Files\Classic PDF Editor\PDFVPrinter.exe
    O4 - HKLM\..\Run: [APSDaemon] "C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
    O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
    O4 - HKLM\..\Run: [nwiz] nwiz.exe /install
    O4 - HKLM\..\Run: [ROC_roc_dec12] "C:\Program Files\AVG Secure Search\ROC_roc_dec12.exe" /PROMPT /CMPID=roc_dec12
    O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    O4 - HKLM\..\Run: [ROC_ROC_JULY_P1] "C:\Program Files\AVG Secure Search\ROC_ROC_JULY_P1.exe" / /PROMPT /CMPID=ROC_JULY_P1
    O4 - HKLM\..\Run: [AVG_UI] "C:\Program Files\AVG\AVG2013\avgui.exe" /TRAYONLY
    O4 - HKLM\..\Run: [ROC_roc_ssl_v12] "C:\Program Files\AVG Secure Search\ROC_roc_ssl_v12.exe" / /PROMPT /CMPID=roc_ssl_v12
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [swg] "C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKCU\..\Run: [ares] "C:\Program Files\Ares\Ares.exe" -h
    O4 - HKCU\..\Run: [CmTray] "C:\Program Files\Content Manager\launchCM.exe"
    O8 - Extra context menu item: Add to Google Photos Screensa&ver - res://C:\WINDOWS\system32\GPhotos.scr/200
    O16 - DPF: {149E45D8-163E-4189-86FC-45022AB2B6C9} (SpinTop DRM Control) - file:///C:/Program%20Files/SCRABBLE/Images/stg_drm.ocx
    O16 - DPF: {30528230-99f7-4bb4-88d8-fa1d4f56a2ab} (Installation Support) - C:\Program Files\Yahoo!\Common\Yinsthelper.dll
    O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll (file missing)
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
    O23 - Service: Adobe Flash Player Update Service (AdobeFlashPlayerUpdateSvc) - Adobe Systems Incorporated - C:\WINDOWS\system32\Macromed\Flash\FlashPlayerUpdateService.exe
    O23 - Service: Agere Modem Call Progress Audio (AgereModemAudio) - Agere Systems - C:\WINDOWS\system32\agrsmsvc.exe
    O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    O23 - Service: AVG Security Toolbar Service - Unknown owner - C:\Program Files\AVG\AVG10\Toolbar\ToolbarBroker.exe
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgidsagent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2013\avgwdsvc.exe
    O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
    O23 - Service: Forceware Web Interface (ForcewareWebInterface) - Apache Software Foundation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\Apache Group\Apache2\bin\apache.exe
    O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files\Google\Common\Google Updater\GoogleUpdaterService.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\11\Intel 32\IDriverT.exe
    O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
    O23 - Service: LightScribeService Direct Disc Labeling Service (LightScribeService) - Hewlett-Packard Company - C:\Program Files\Common Files\LightScribe\LSSrvc.exe
    O23 - Service: Mozilla Maintenance Service (MozillaMaintenance) - Mozilla Foundation - C:\Program Files\Mozilla Maintenance Service\maintenanceservice.exe
    O23 - Service: ForceWare IP service (nSvcIp) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcIp.exe
    O23 - Service: ForceWare user log service (nSvcLog) - NVIDIA Corporation - C:\Program Files\NVIDIA Corporation\NetworkAccessManager\bin\nSvcLog.exe
    O23 - Service: Yahoo! Updater (YahooAUService) - Yahoo! Inc. - C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe

    End of file - 9424 bytes
  5. strange2love

    strange2love Thread Starter

    Feb 8, 2013
    I assume these are hardware modules which I purchase and install. I assume this is not a difficult process to accomplish if I am even moderately competent with my hands.
  6. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    One obvious reason why your computer is running sluggish is because it has a very bloated startup load - too many programs and services auto-starting and running in the background.

    It may also be infested with malware, spyware, etc..


    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Write down ONLY the names in the "Startup Item" column that have a checkmark next to them.

    If the "Startup Item" column isn't wide enough to see the entire name of any of them, widen the column.

    Submit those names here in a vertical list.

    Make sure to spell them EXACTLY as you see them there.

  7. strange2love

    strange2love Thread Starter

    Feb 8, 2013
    Hi flavallee,
    I've finally managed to get the requested data from the Startup Items(see below). It won't lay out in this dialogue box as it appears, but I've sent it. If I could send it in an attachment and it would help, let me know.

    SkyTel SkyTel.EXE HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    RTHDCPL RTHDCPL.EXE HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    ALCMTR ALCMTR.EXE HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    NvCpl RUNDLL32.EXE C:\WINDOWS\NvCpl.dll,NvStartup HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    SSBkgdupdate “C:\Program Files\Common Files\ScanSoft Shared\SSBkgdUpdate\ SSBkgdUpdate\.exe” –Embedding –boot HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    pptd40nt “C:\Program Files\Scansoft ShPaperPort\pptd40nt.exe HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    IndexSerch “C:\Program Files\Scansoft]PaperPort\IndexSearch.exe HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    BrMfcWnd “C:\Program Files\Brother\Brmfcmon\BrMfcWnd.exe /AUTORUN HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    BrStDvPt “C:\Program Files\Brother\Brmfl06b\BrStDvPt.exe HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    brctrcen “C:\Program Files\Brotther\ControlCenter3\brctrcen.exe /autrorun HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    AppleSyncNotifier “C:\Program Files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    AMTDeviceService “C:\Program Files\AMT Media Manager\AMTDeviceService.exe HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    PDFVPrinter “C:\Program Files\Classic PDF Editor\PDFVPrinter.exe HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    APSDaemon “C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe” HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    QTTask “C:\Program Files\QuickTime\QTTask.exe” -atboottime HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    iTunesHelper “C:\Program Files\iTunes\iTunesHelper.exe” HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    nwiz nwiz.exe /install HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    ROC_roc_dec12 “C:\Program Files\AVG Secure Serch\ROC_roc_dec12.exe” /PROMPT /CMPID=roc_dec12 HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    AdobeARM “C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe” HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    ROC_ROC_JULY_P1 “C:\Program Files\AVG Secure Serch\ROC_ROC_JULY_P1.exe” / /PROMPT /CMPID=ROC_JULY_P1 HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    avgui “C:\Program Files\AVG\AVG2013\avgui.exe” /TRAYONLY HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    ROC_roc_ssl_v12 “C:\Program Files\AVG Secure Serch\ROC_roc_ssl_v12.exe” / /PROMPT /CMPID=roc_ssl_v12 HKLM\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    ctfmon “C:\Windows\system32\ctfmon.exe HKCU\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    GoogleToolbarNotifier “C:\Program Files\Google\ GoogleToolbarNotifier\GoogleToolbarNotifier.exe” HKCU\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    msmsgs “C:\Program Files\Messenger\msmsgs.exe” /background HKCU\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
    Ares “C:\Program Files\Ares\Ares.exe” –h HKCU\SOFTWARE\Microsoft\Windows\ CurrentVersion\Run
  8. flavallee

    flavallee Trusted Advisor

    May 12, 2002
    First Name:
    All I needed were the names in the "Startup Item" column. I didn't need the information in the other columns.


    Go to Start - Run - MSCONFIG - OK - "Startup" tab.

    Remove the checkmark in these startup entries:















    After you're done, click Apply - OK/Close - Exit Without Restart.

    Note: Some of the startup entries don't need to auto-start at all, and some of them can be manually started when needed. Having all of them auto-start and run all the time will lengthen startup time and will slow down performance and speed.


    Go to Start - Run - SERVICES.MSC - OK.

    Expand the services window so you can see the list clearly.

    Double-click these service entries, one at a time, to open their properties window:

    Adobe Flash Player Update

    Agere Modem Call Progress Audio

    Forceware Web Interface

    Google Software Updater

    InstallDriver Table Manager

    Mozilla Maintenance Service

    ForceWare IP Service

    ForceWare user log service

    Yahoo! Updater

    Change "Startup Type" to Manual, then click Apply - OK.

    After you're done, close the services window.


    Restart the computer.

    When the small "System Configuration Utility" window appears during restart, ignore its message.

    Put a checkmark in the "Do not show - - - " box before you click OK to close that window.


    Run the computer for awhile and make sure that everything is still working okay.

    Submit a new HiJackThis log.

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