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Sluggish WinXP SP3 laptop

Discussion in 'Windows XP' started by pcgodusa, Jan 15, 2012.

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  1. pcgodusa

    pcgodusa Thread Starter

    Joined:
    May 11, 2010
    Messages:
    31
    Hi,

    Could someone help with a sluggish WinXP SP3 laptop? I'm only using this machine for general usage (no hi-end gaming, or high graphics usage). I has been choking up a bit lately, but want to nip things in the bud before it gets unusable. I attempted some of the suggestions that were given to others with the same symptoms as mine, but with very limited success. Some programs are acting a bit strangely lately also, but not crashing... just slow reacting. Internet web sites load slowly too.


    Here is my SYSINFO result:
    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz, x86 Family 15 Model 2 Stepping 7
    Processor Count: 1
    RAM: 1014 Mb
    Graphics Card: RADEON IGP 345M, 8 Mb
    Hard Drives: C: Total - 76308 MB, Free - 39751 MB;
    Motherboard: Hewlett-Packard, 0850
    Antivirus: None

    Thanks in advance!
     
  2. blues_harp28

    blues_harp28 Trusted Advisor

    Joined:
    Jan 9, 2005
    Messages:
    17,073
  3. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Right-click MY COMPUTER, then click Properties.

    What's listed in the Computer: section in the "General" tab?

    --------------------------------------------------------

    What's the model name and model number of that HP laptop?

    If you don't know for sure, advise what the product number(P/N) and/or model number(M/N) on the sticker is.

    --------------------------------------------------------

    What other "suggestions" have you attempted?

    --------------------------------------------------------
     
  4. mel61

    mel61

    Joined:
    Jan 11, 2012
    Messages:
    12
  5. pcgodusa

    pcgodusa Thread Starter

    Joined:
    May 11, 2010
    Messages:
    31
    :( I installed AVG 2012 anti-virus after uninstalling Norton anti-virus (stopped accepting definition downloads). Here is my current SysInfo:

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
    Processor: Intel(R) Pentium(R) 4 CPU 2.40GHz, x86 Family 15 Model 2 Stepping 7
    Processor Count: 1
    RAM: 1014 Mb
    Graphics Card: RADEON IGP 345M, 8 Mb
    Hard Drives: C: Total - 76308 MB, Free - 39249 MB;
    Motherboard: Hewlett-Packard, 0850
    Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled

    I ran a new complete virus scan, with no threats detected.

    In the COMPUTER section of My Computer:
    System:
    Microsoft Windows XP
    Home Edition
    Version 2002
    Service Pack 3

    The PC is an HP Pavilion, Model ZE5300

    Other suggestions I attempted:
    Didn't want to go crazy, but I used msconfig to stop some startup programs; used Revo Uninstaller to uninstall older un-needed programs (I could probably delete more, but not just yet).

    I know this machine is not a rocket by todays standards, but it has never run this slow and sluggish.
     
  6. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    You didn't reply to my first question in post #3.

    I need the information that's in Computer: and NOT in System:

    I'm trying to determine if the processor is running at its rated speed or at a slower speed.

    --------------------------------------------------------

    Here is the support site for the HP Pavilion ze5300 laptop.

    It's apparently already maxed out with 1024 MB(1 GB) of RAM, so you don't have the option of adding more RAM.

    --------------------------------------------------------

    Go here and click the green "Download latest version" link to download and save HiJackThis 2.0.4.

    After it's been downloaded and saved, close all open windows first, then double-click the saved file to install it.

    Allow it to install in its default location - C:\Program Files.

    After it's been installed, start it and allow its main window to load.

    Uncheck "Do not show this window when I start HiJackThis".

    Click "Do a system scan and save a log file".

    When the scan is finished in 30 - 60 seconds, a log file will appear.

    Save that log file.

    Return here to your thread, then copy-and-paste the entire log file here.

    --------------------------------------------------------
     
  7. pcgodusa

    pcgodusa Thread Starter

    Joined:
    May 11, 2010
    Messages:
    31
    The "Computer:" heading disappears, so that is why I missed it (due to an HP ad logo). Here it is:
    Intel(R)
    Pentium(R) 4 CPU 2.40GHz
    2.39GHz, 0.99GB of RAM

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 8:50:51 PM, on 1/17/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\TaskPlus\taskplus0.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
    C:\Program Files\Online Backup\OnlineBackup.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Snippy.exe
    C:\HP_SW_SETUP\OneTouch\Disk1\ONETOUCH.EXE
    C:\PROGRA~1\MICROS~3\rapimgr.exe
    C:\WINDOWS\system32\msiexec.exe
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-us4nb.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = https://promail.ptd.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: (no name) - AutorunsDisabled - (no file)
    O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file)
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [TaskPlus] C:\Program Files\TaskPlus\taskplus0.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
    O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe -expressboot
    O4 - HKLM\..\Run: [@BackupScheduler] C:\Program Files\Online Backup\OnlineBackup.exe
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Startup: Onscreen Volume.lnk = C:\HP_SW_SETUP\OneTouch\Disk1\ONETOUCH.EXE
    O4 - Global Startup: BTTray.lnk = ?
    O4 - Global Startup: Snippy.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy-WebPrint\Resource.dll/RC_Print.html
    O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie_ctx.htm
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F} - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://www.blockbuster.com
    O15 - Trusted Zone: http://www.cboe.com
    O15 - Trusted Zone: *.doubleclick.net
    O15 - Trusted Zone: http://ehg-linksys.hitbox.com
    O15 - Trusted Zone: *.intuit.com
    O15 - Trusted Zone: cc.iwon.com
    O15 - Trusted Zone: webmail.iwon.com
    O15 - Trusted Zone: www.iwon.com
    O15 - Trusted Zone: http://www.iwon.com
    O15 - Trusted Zone: http://www.linksys.com
    O15 - Trusted Zone: http://my.netzero.net
    O15 - Trusted Zone: http://i143.photobucket.com
    O15 - Trusted Zone: http://www.t-mobile.com
    O15 - Trusted Zone: http://www.tagged.com
    O15 - Trusted Zone: www.taggedmail.com
    O15 - Trusted Zone: http://*.turbotax.com
    O15 - Trusted Zone: http://www.xnxx.com
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
    O16 - DPF: {288451AE-BE24-4216-B946-8600E0498584} (DASWebShop Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O16 - DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} -
    O16 - DPF: {4125262D-2E47-11D3-9387-00C04F5B12B1} (WRXCtl Class) - https://www.backup.com/user/webrestore.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
    O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) - http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) - http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} -
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control) - http://franktcs.spaces.live.com/PhotoUpload/MsnPUpld.cab
    O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) - http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O16 - DPF: {8BE5651C-D60B-4B59-B5B2-F0EB93733D17} (IOBIVMUtil.VMDecoder) - https://www36.verizon.com/CallAssistant/UnProtected/Voice%20Mail/VCAVMUtil.CAB
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup Player) - http://www.infuzer.com/IDC/client/player/isetup1.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
    O16 - DPF: {A7846ED2-9DE6-4E8A-B116-A8ACEBFA7DB1} (Invoke Solutions MILiveParticipantPadHelper Control) - http://rms2.invokesolutions.com/events/bin/6.2.0.1452/MILive.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} - http://www.linksysfix.com/netcheck/51/install/gtdownls.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} -
    O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
    O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} (Java Plug-in 1.6.0_01) -
    O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -
    O16 - DPF: {D8AA889B-2C65-47C3-8C16-3DCD4EF76A47} (Invoke Solutions Participant Control(MR)) -
    O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) - https://tdameritrade.webex.com/client/T27L10NSP11EP5/nbr/ieatgpc.cab
    O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} (DeviceEnum Class) -
    O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG2012\avgpp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard - C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation - C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity Solution\ServiceLayer.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
    O24 - Desktop Component 0: (no name) - (no file)
    --
    End of file - 13314 bytes
     
  8. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    The processor is running at its rated speed, so that's good. (y)

    ----------------------------------------------------------

    Let's see what needs to be uninstalled, updated, replaced, or added in that computer.

    Start HiJackThis.

    Click on the "Open The Misc Tools Section" button.

    Click on the "Open Uninstall Manager" button.

    Click on the "Save List" button.

    Save the "uninstall_list.txt" file somewhere.

    It'll then open in Notepad.

    Return here to your thread, then copy-and-paste the entire file here.

    ----------------------------------------------------------

    You need to run the Norton Removal Tool so it can find and remove the leftover "debris" from Symantec Norton.

    Download and save it, then close all open windows first, then run it.

    If you're prompted to restart the computer to complete the removal process, do so.

    ----------------------------------------------------------
     
  9. pcgodusa

    pcgodusa Thread Starter

    Joined:
    May 11, 2010
    Messages:
    31
    Here is my uninstall_list.txt file:

    Accessible FormNet Fill
    ACDSee 3.1 SR-1
    Acronis True Image Home
    Adobe Flash Player 11 ActiveX
    Adobe Reader 8.2.2
    Adobe Shockwave Player 11
    AmbiCom WL54-CF
    AmbiCom WL54G-CF for Pocket PC2003, 2003SE and WinCE4.20
    AnswerWorks 4.0 Runtime - English
    AnswerWorks 5.0 English Runtime
    Apple Application Support
    Apple Software Update
    ArcSoft PhotoImpression 4
    ATI - Software Uninstall Utility
    ATI Control Panel
    ATI Display Driver
    AVG 2012
    AVG 2012
    AVG 2012
    Backgammon
    Baxter Stationery
    Bing Maps 3D
    Boomerang Stationery
    Canon Camera Access Library
    Canon Camera Support Core Library
    Canon Camera Window DC_DV 5 for ZoomBrowser EX
    Canon Camera Window DC_DV 6 for ZoomBrowser EX
    Canon Camera Window MC 6 for ZoomBrowser EX
    Canon G.726 WMP-Decoder
    Canon i80
    Canon MovieEdit Task for ZoomBrowser EX
    Canon PhotoRecord
    Canon RAW Image Task for ZoomBrowser EX
    Canon RemoteCapture Task for ZoomBrowser EX
    Canon Utilities Easy-PhotoPrint
    Canon Utilities Easy-PhotoPrint Plus
    Canon Utilities EOS Utility
    Canon Utilities PhotoStitch
    Canon Utilities ZoomBrowser EX
    CCleaner
    Citrix Web Client
    CleanUp!
    Compatibility Pack for the 2007 Office system
    Conexant 56K ACLink Modem
    Conexant AC-Link Audio
    Coupon Printer for Windows
    Coupon Printer for Windows
    Creative DVD Audio Plugin for Audigy Series
    Dark River Stationery
    DeLorme Serial Emulator
    DeLorme Street Atlas USA 2006
    DeLorme Street Atlas USA 2006 Data
    Diskeeper Professional Premier Edition
    DivX
    Documents To Go 3.00
    Drivers Install For Linksys Easylink Advisor
    Dual Timer
    Easy-WebPrint
    eSignalDM
    Flash Movie Player 1.4
    Google Earth
    Google Update Helper
    GpxView
    HD Tach version 3
    HiJackThis
    Hotfix for Microsoft .NET Framework 3.0 (KB932471)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows Internet Explorer 7 (KB947864)
    Hotfix for Windows XP (KB2570791)
    Hotfix for Windows XP (KB2633952)
    HP Digital Imaging Album Printing 1.0
    HP Memories Disc
    HP Product Detection
    hp toolkit
    HP Wireless LAN Driver
    Hpsetup
    i2Workout
    i80 Setup Utility
    Intel(R) Processor ID Utility
    Invoke Solutions Participant 6.2.0.1452
    J2SE Runtime Environment 5.0 Update 6
    Java(TM) 6 Update 29
    Lernout & Hauspie TruVoice American English TTS Engine
    Linksys EasyLink Advisor 1.6 (0033)
    LiveReg (Symantec Corporation)
    Logitech Desktop Messenger
    Logitech MouseWare 9.79.1
    Logitech Resource Center
    Malwarebytes Anti-Malware version 1.60.0.1800
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1
    Microsoft .NET Framework 1.1 Security Update (KB2656353)
    Microsoft .NET Framework 1.1 Security Update (KB979906)
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft .NET Framework 3.5 SP1
    Microsoft ActiveSync
    Microsoft Calculator Plus
    Microsoft Forest Floor Stationery
    Microsoft Office File Validation Add-In
    Microsoft Office Professional Edition 2003
    Microsoft Return of Arcade
    Microsoft Silverlight
    Microsoft Speech Recognition Engine 4.0 (English)
    Microsoft Streets & Trips 2006
    Microsoft Text-to-Speech Engine 4.0 (English)
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    MicroStaff WINASPI
    Monidir 2000
    MSN Music Assistant
    MSVC80_x86
    MSXML 4.0 SP2 (KB973688)
    MSXML 6.0 Parser (KB933579)
    My Kitchen Stationery
    MyStars! 32Bit v2.7
    Network Stumbler 0.4.0 (remove only)
    Notebook Utilities
    One-Touch Buttons
    Online Backup
    Palm Desktop
    Palm Desktop
    PaperPort 9.0
    PC Connectivity Solution
    PowerDVD
    PrimoPDF -- brought to you by Nitro PDF Software
    PrintServer Network driver
    PrintServer Utilities
    Quicken 2009
    QuickTime
    RAW FILE CONVERTER LE
    Revo Uninstaller 1.92
    Roxio Content 9
    Roxio Drag-to-Disc
    Roxio Easy Media Creator 9 Suite
    SafeGuard
    ScanSoft PDF Converter 2.0
    ScanSoft PDF Create 2.0
    Seagate DiscWizard
    SecureWord.Mobile
    Security Update for CAPICOM (KB931906)
    Security Update for CAPICOM (KB931906)
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Microsoft Windows (KB2564958)
    Security Update for Windows Internet Explorer 7 (KB928090)
    Security Update for Windows Internet Explorer 7 (KB929969)
    Security Update for Windows Internet Explorer 7 (KB931768)
    Security Update for Windows Internet Explorer 7 (KB933566)
    Security Update for Windows Internet Explorer 7 (KB937143)
    Security Update for Windows Internet Explorer 7 (KB938127)
    Security Update for Windows Internet Explorer 7 (KB939653)
    Security Update for Windows Internet Explorer 7 (KB942615)
    Security Update for Windows Internet Explorer 7 (KB944533)
    Security Update for Windows Internet Explorer 7 (KB950759)
    Security Update for Windows Internet Explorer 7 (KB953838)
    Security Update for Windows Internet Explorer 7 (KB956390)
    Security Update for Windows Internet Explorer 7 (KB958215)
    Security Update for Windows Internet Explorer 7 (KB960714)
    Security Update for Windows Internet Explorer 7 (KB961260)
    Security Update for Windows Internet Explorer 7 (KB963027)
    Security Update for Windows Internet Explorer 7 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB969897)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB972260)
    Security Update for Windows Internet Explorer 8 (KB974455)
    Security Update for Windows Internet Explorer 8 (KB976325)
    Security Update for Windows Internet Explorer 8 (KB978207)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows Internet Explorer 8 (KB982381)
    Security Update for Windows XP (KB2507938)
    Security Update for Windows XP (KB2536276-v2)
    Security Update for Windows XP (KB2544893-v2)
    Security Update for Windows XP (KB2555917)
    Security Update for Windows XP (KB2562937)
    Security Update for Windows XP (KB2566454)
    Security Update for Windows XP (KB2567053)
    Security Update for Windows XP (KB2567680)
    Security Update for Windows XP (KB2570222)
    Security Update for Windows XP (KB2570947)
    Security Update for Windows XP (KB2584146)
    Security Update for Windows XP (KB2585542)
    Security Update for Windows XP (KB2592799)
    Security Update for Windows XP (KB2598479)
    Security Update for Windows XP (KB2603381)
    Security Update for Windows XP (KB2618451)
    Security Update for Windows XP (KB2619339)
    Security Update for Windows XP (KB2620712)
    Security Update for Windows XP (KB2624667)
    Security Update for Windows XP (KB2631813)
    Security Update for Windows XP (KB2633171)
    Security Update for Windows XP (KB2639417)
    Security Update for Windows XP (KB2646524)
    Stats 2000 Disk Statistics Program
    SUPERAntiSpyware Free Edition
    Synaptics Pointing Device Driver
    Targus Bluetooth Adapter
    Task Plus 3.9.6
    Task Plus 3.9.9.6
    Time Zone Data Update Tool for Microsoft Office Outlook
    Trader Workstation 4.0
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB971930)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB976749)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows XP (KB2541763)
    Update for Windows XP (KB2607712)
    Update for Windows XP (KB2616676)
    Update for Windows XP (KB2641690)
    USB-IDE Bridge Driver
    Viewpoint Media Player
    VNC Free Edition 4.1.2
    Wallpaper Stationery
    WD Diagnostics
    WexTech AnswerWorks
    WindowBlinds
    Windows Backup Utility
    Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0)
    Windows Genuine Advantage v1.3.0254.0
    Windows Installer Clean Up
    Windows Internet Explorer 8
    Windows Live installer
    Windows Live Messenger
    Windows Live OneCare safety scanner
    Windows Live Sign-in Assistant
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows Mobile Daylight Saving Time 2007 Updates
    Windows Presentation Foundation
    WinPatrol
    WinPatrol
    WinRAR archiver
    WinZip
     
  10. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Adobe Reader 8.2.2 needs to be updated to Adobe Reader 10.1.2

    CCleaner
    Cleanup!
    both need to be uninstalled/removed.
    Also, do NOT use the file and registry cleaning feature that comes in AVG 2012 (n)

    J2SE Runtime Environment 5.0 Update 6 needs to be uninstalled/removed.

    Java(TM) 6 Update 29 needs to be updated to Java Runtime Environment 1.6.0.30(6 Update 30)

    --------------------------------------------------

    That computer is loaded with very outdated programs and suites, and it's loaded with extras and add-ons.

    I suggest you browse through the Add Or Remove Programs list and do some "housecleaning".

    --------------------------------------------------
     
  11. pcgodusa

    pcgodusa Thread Starter

    Joined:
    May 11, 2010
    Messages:
    31
    I following your suggestions for the first 5 items. While it appears there are old and "very outdated" programs, most worked fine until the system slowly started to slow down about 6-9 months ago. I need a lot of those programs. If there are specific suggestions, I'd be happy to consider removing. I did some more house cleaning, but like I said, I use quite a few of these programs. I'm not sure about what "extras & add-ons" I have that could be removed. Again, any suggestions, I'd consider removing.

    Thanks for helping so far...
     
  12. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Click Start - Run, then type in

    %temp%

    and then click OK.

    Click Start - Run, then type in

    c:\windows\temp

    and then click OK.

    Once those 2 temp folders appear and you can view their contents, select and delete EVERYTHING that's inside them.

    If a few files resist being deleted, that's normal behavior. Leave them alone and delete EVERYTHING else.

    If a massive number of files are being deleted, the computer may appear to "hang". Be patient and wait for the deletion process to finish.

    After it's done, restart the computer.

    -------------------------------------------------------

    After the computer completely settles down from the restart, start HiJackThis and click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste it here.

    -------------------------------------------------------
     
  13. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    What external devices do you connect to and use with that laptop?

    Did you have any problem using the Norton removal tool?

    -------------------------------------------------------
     
  14. pcgodusa

    pcgodusa Thread Starter

    Joined:
    May 11, 2010
    Messages:
    31
    1) I had NO problems using the Norton removal tool.
    2) 98% of the time, I only have a wireless Logitech mouse transmitter plugged into the USB port.
    3) Here is the latest HiJackThis log file:

    Logfile of Trend Micro HijackThis v2.0.4
    Scan saved at 3:56:52 PM, on 1/21/2012
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v8.00 (8.00.6001.18702)
    Boot mode: Normal

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\PROGRA~1\AVG\AVG2012\avgrsx.exe
    C:\Program Files\AVG\AVG2012\avgcsrvx.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\SUPERAntiSpyware\SASCORE.EXE
    C:\Program Files\AVG\AVG2012\avgwdsvc.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
    C:\WINDOWS\system32\HPConfig.exe
    C:\Program Files\HPQ\Notebook Utilities\HPWirelessMgr.exe
    C:\WINDOWS\system32\PSIService.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\AVG\AVG2012\avgnsx.exe
    C:\Program Files\AVG\AVG2012\AVGIDSAgent.exe
    C:\Program Files\Canon\CAL\CALMAIN.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\TaskPlus\taskplus0.exe
    C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe
    C:\Program Files\Online Backup\OnlineBackup.exe
    C:\Program Files\AVG\AVG2012\avgtray.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\Program Files\Microsoft ActiveSync\wcescomm.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    C:\PROGRA~1\MICROS~3\rapimgr.exe
    C:\Program Files\WIDCOMM\Bluetooth Software\BTTray.exe
    C:\Documents and Settings\All Users\Start Menu\Programs\Startup\Snippy.exe
    C:\HP_SW_SETUP\OneTouch\Disk1\ONETOUCH.EXE
    C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://srch-

    us4nb.hpwis.com/
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = www.google.com
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page =

    https://promail.ptd.net/
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page =

    http://go.microsoft.com/fwlink/?LinkId=54896
    R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page =

    http://go.microsoft.com/fwlink/?LinkId=69157
    R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant =
    O2 - BHO: (no name) - AutorunsDisabled - (no file)
    O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program

    Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
    O2 - BHO: WormRadar.com IESiteBlocker.NavFilter - {3CA2F312-6F6E-4B53-A66E-

    4E65E497C8C0} - C:\Program Files\AVG\AVG2012\avgssie.dll
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)
    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file)
    O2 - BHO: Java(tm) Plug-In SSV Helper - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} -

    C:\Program Files\Java\jre6\bin\ssv.dll
    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)
    O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} -

    C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} -

    C:\Program Files\Java\jre6\bin\jp2ssv.dll
    O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program

    Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
    O4 - HKLM\..\Run: [TaskPlus] C:\Program Files\TaskPlus\taskplus0.exe
    O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [WinPatrol] C:\Program Files\BillP Studios\WinPatrol\winpatrol.exe

    -expressboot
    O4 - HKLM\..\Run: [@BackupScheduler] C:\Program Files\Online Backup\OnlineBackup.exe
    O4 - HKLM\..\Run: [AVG_TRAY] "C:\Program Files\AVG\AVG2012\avgtray.exe"
    O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java

    Update\jusched.exe"
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft

    ActiveSync\wcescomm.exe"
    O4 - HKCU\..\Run: [SUPERAntiSpyware] C:\Program

    Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    O4 - Startup: Onscreen Volume.lnk = C:\HP_SW_SETUP\OneTouch\Disk1\ONETOUCH.EXE
    O4 - Global Startup: BTTray.lnk = ?
    O4 - Global Startup: Snippy.exe
    O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4

    \OFFICE11\EXCEL.EXE/3000
    O8 - Extra context menu item: Easy-WebPrint Add To Print List - res://C:\Program

    Files\Canon\Easy-WebPrint\Resource.dll/RC_AddToList.html
    O8 - Extra context menu item: Easy-WebPrint High Speed Print - res://C:\Program

    Files\Canon\Easy-WebPrint\Resource.dll/RC_HSPrint.html
    O8 - Extra context menu item: Easy-WebPrint Preview - res://C:\Program

    Files\Canon\Easy-WebPrint\Resource.dll/RC_Preview.html
    O8 - Extra context menu item: Easy-WebPrint Print - res://C:\Program Files\Canon\Easy

    -WebPrint\Resource.dll/RC_Print.html
    O8 - Extra context menu item: Send To &Bluetooth - C:\Program Files\WIDCOMM\Bluetooth

    Software\btsendto_ie_ctx.htm
    O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} -

    C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1

    \MICROS~3\INetRepl.dll
    O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-

    00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} -

    C:\WINDOWS\bdoscandel.exe
    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4

    -11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe
    O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1

    \MICROS~4\OFFICE11\REFIEBAR.DLL
    O9 - Extra button: @btrez.dll,-4015 - {CCA281CA-C863-46ef-9331-5C8D4460577F} -

    C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra 'Tools' menuitem: @btrez.dll,-4017 - {CCA281CA-C863-46ef-9331-5C8D4460577F}

    - C:\Program Files\WIDCOMM\Bluetooth Software\btsendto_ie.htm
    O9 - Extra button: (no name) - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} -

    C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8

    -48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} -

    C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-

    f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program

    Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-

    00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O15 - Trusted Zone: http://www.blockbuster.com
    O15 - Trusted Zone: http://www.cboe.com
    O15 - Trusted Zone: *.doubleclick.net
    O15 - Trusted Zone: http://ehg-linksys.hitbox.com
    O15 - Trusted Zone: *.intuit.com
    O15 - Trusted Zone: cc.iwon.com
    O15 - Trusted Zone: webmail.iwon.com
    O15 - Trusted Zone: www.iwon.com
    O15 - Trusted Zone: http://www.iwon.com
    O15 - Trusted Zone: http://www.linksys.com
    O15 - Trusted Zone: http://my.netzero.net
    O15 - Trusted Zone: http://i143.photobucket.com
    O15 - Trusted Zone: http://www.t-mobile.com
    O15 - Trusted Zone: http://www.tagged.com
    O15 - Trusted Zone: www.taggedmail.com
    O15 - Trusted Zone: http://*.turbotax.com
    O15 - Trusted Zone: http://www.xnxx.com
    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) -

    http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB
    O16 - DPF: {166B1BCA-3F9C-11CF-8075-444553540000} (Shockwave ActiveX Control) -
    O16 - DPF: {288451AE-BE24-4216-B946-8600E0498584} (DASWebShop Class) -

    http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O16 - DPF: {3DC2E31C-371A-4BD3-9A27-CDF57CE604CF} -
    O16 - DPF: {4125262D-2E47-11D3-9387-00C04F5B12B1} (WRXCtl Class) -

    https://www.backup.com/user/webrestore.cab
    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) -

    https://www-secure.symantec.com/techsupp/asa/ss/sa/sa_cabs/tgctlsr.cab
    O16 - DPF: {493ACF15-5CD9-4474-82A6-91670C3DD66E} (LinkedIn ContactFinderControl) -

    http://www.linkedin.com/cab/LinkedInContactFinderControl.cab
    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) -

    http://download.bitdefender.com/resources/scan8/oscan8.cab
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) -
    O16 - DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} (GMNRev Class) -

    http://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
    O16 - DPF: {74D05D43-3236-11D4-BDCD-00C04F9A3B61} -
    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) -

    http://www.ca.com/us/securityadvisor/virusinfo/webscan.cab
    O16 - DPF: {7FC1B346-83E6-4774-8D20-1A6B09B0E737} (Windows Live Photo Upload Control)

    - http://franktcs.spaces.live.com/PhotoUpload/MsnPUpld.cab
    O16 - DPF: {814EA0DA-E0D9-4AA4-833C-A1A6D38E79E9} (DASWebDownload Class) -

    http://das.microsoft.com/activate/cab/x86/i486/NTANSI/retail/DASAct.cab
    O16 - DPF: {8BE5651C-D60B-4B59-B5B2-F0EB93733D17} (IOBIVMUtil.VMDecoder) -

    https://www36.verizon.com/CallAssistant/UnProtected/Voice Mail/VCAVMUtil.CAB
    O16 - DPF: {90C9629E-CD32-11D3-BBFB-00105A1F0D68} (InstallShield International Setup

    Player) - http://www.infuzer.com/IDC/client/player/isetup1.cab
    O16 - DPF: {9A9307A0-7DA4-4DAF-B042-5009F29E09E1} -
    O16 - DPF: {A7846ED2-9DE6-4E8A-B116-A8ACEBFA7DB1} (Invoke Solutions

    MILiveParticipantPadHelper Control) -

    http://rms2.invokesolutions.com/events/bin/6.2.0.1452/MILive.cab
    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) -

    http://www.crucial.com/controls/cpcScanner.cab
    O16 - DPF: {A93D84FD-641F-43AE-B963-E6FA84BE7FE7} -

    http://www.linksysfix.com/netcheck/51/install/gtdownls.cab
    O16 - DPF: {AB86CE53-AC9F-449F-9399-D8ABCA09EC09} -
    O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -
    O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} (Java Plug-in 1.6.0_01) -
    O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -
    O16 - DPF: {D8AA889B-2C65-47C3-8C16-3DCD4EF76A47} (Invoke Solutions Participant

    Control(MR)) -
    O16 - DPF: {DBA230D1-8467-4e69-987E-5FAE815A3B45} -
    O16 - DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} (GpcContainer Class) -

    https://tdameritrade.webex.com/client/T27L10NSP11EP5/nbr/ieatgpc.cab
    O16 - DPF: {E9348280-2D74-4933-BE25-73D946926795} (DeviceEnum Class) -
    O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) -

    http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll
    O18 - Protocol: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program

    Files\AVG\AVG2012\avgpp.dll
    O20 - Winlogon Notify: !SASWinLogon - C:\Program Files\SUPERAntiSpyware\SASWINLO.DLL
    O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1}

    - C:\WINDOWS\System32\browseui.dll
    O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-

    BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
    O23 - Service: SAS Core Service (!SASCORE) - SUPERAntiSpyware.com - C:\Program

    Files\SUPERAntiSpyware\SASCORE.EXE
    O23 - Service: AVGIDSAgent - AVG Technologies CZ, s.r.o. - C:\Program

    Files\AVG\AVG2012\AVGIDSAgent.exe
    O23 - Service: AVG WatchDog (avgwd) - AVG Technologies CZ, s.r.o. - C:\Program

    Files\AVG\AVG2012\avgwdsvc.exe
    O23 - Service: Bluetooth Service (btwdins) - WIDCOMM, Inc. - C:\Program

    Files\WIDCOMM\Bluetooth Software\bin\btwdins.exe
    O23 - Service: Canon Camera Access Library 8 (CCALib8) - Canon Inc. - C:\Program

    Files\Canon\CAL\CALMAIN.exe
    O23 - Service: Diskeeper - Diskeeper Corporation - C:\Program Files\Diskeeper

    Corporation\Diskeeper\DkService.exe
    O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program

    Files\Google\Update\GoogleUpdate.exe
    O23 - Service: HP Configuration Interface Service (HPConfig) - Hewlett-Packard -

    C:\WINDOWS\system32\HPConfig.exe
    O23 - Service: HPWirelessMgr - Hewlett-Packard Co. - C:\Program Files\HPQ\Notebook

    Utilities\HPWirelessMgr.exe
    O23 - Service: InstallDriver Table Manager (IDriverT) - Macrovision Corporation -

    C:\Program Files\Common Files\InstallShield\Driver\1050\Intel 32\IDriverT.exe
    O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. -

    C:\Program Files\Java\jre6\bin\jqs.exe
    O23 - Service: ProtexisLicensing - Unknown owner - C:\WINDOWS\system32\PSIService.exe
    O23 - Service: ServiceLayer - Nokia. - C:\Program Files\PC Connectivity

    Solution\ServiceLayer.exe
    O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common

    Files\SureThing Shared\stllssvr.exe
    O24 - Desktop Component 0: (no name) - (no file)

    --
    End of file - 13394 bytes
     
  15. flavallee

    flavallee Frank Trusted Advisor

    Joined:
    May 12, 2002
    Messages:
    63,682
    Other than the wireless mouse, you don't connect and use any other external devices with that laptop?

    -------------------------------------------------

    Start HiJackThis, then click "Do a system scan only".

    The scan should finish in 30 - 60 seconds, but may take longer.

    After the scan is finished, put a checkmark in these log entries:

    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - (no file)

    O2 - BHO: (no name) - {724d43a9-0d85-11d4-9908-00400523e39a} - (no file)

    O2 - BHO: (no name) - {7E853D72-626A-48EC-A868-BA8D5E23E045} - (no file)

    O9 - Extra button: (no name) - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

    O9 - Extra 'Tools' menuitem: Uninstall BitDefender Online Scanner v8 - {85d1f590-48f4-11d9-9669-0800200c9a66} - C:\WINDOWS\bdoscandel.exe

    O9 - Extra 'Tools' menuitem: Spybot - Search & Destroy Configuration - {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - C:\WINDOWS\System32\shdocvw.dll

    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe

    O16 - DPF: {0E5F0222-96B9-11D3-8997-00104BD12D94} (PCPitstop Utility) - http://www.pcpitstop.com/pcpitstop/PCPitStop.CAB

    O16 - DPF: {44990301-3C9D-426D-81DF-AAB636FA4345} (Symantec Script Runner Class) - https://www-secure.symantec.com/tech...bs/tgctlsr.cab

    O16 - DPF: {5D86DDB5-BDF9-441B-9E9E-D4730F4EE499} (BDSCANONLINE Control) - http://download.bitdefender.com/reso...an8/oscan8.cab

    O16 - DPF: {7B297BFD-85E4-4092-B2AF-16A91B2EA103} (WScanCtl Class) - http://www.ca.com/us/securityadvisor...fo/webscan.cab

    O16 - DPF: {A90A5822-F108-45AD-8482-9BC8B12DD539} (Crucial cpcScan) - http://www.crucial.com/controls/cpcScanner.cab

    O16 - DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} (Java Plug-in 1.5.0_06) -

    O16 - DPF: {CAFEEFAC-0016-0000-0001-ABCDEFFEDCBA} (Java Plug-in 1.6.0_01) -

    O16 - DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} (Java Plug-in 1.6.0_17) -

    O16 - DPF: {FFB3A759-98B1-446F-BDA9-909C6EB18CC7} (PCPitstop Exam) - http://utilities.pcpitstop.com/Optimize2/pcpitstop2.dll

    O24 - Desktop Component 0: (no name) - (no file)


    Only after you confirm that you've selected the correct log entries, click "Fix Checked - Yes".

    The list of log entries should go blank in a few seconds.

    Close HiJackThis, then restart the computer.

    -------------------------------------------------

    Start HiJackThis again, then click "Do a system scan and save a log file".

    Save the new log that appears, then copy-and-paste it here.

    -------------------------------------------------
     
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