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So my landlord wants me to fix his computer....it's bad.

Discussion in 'Virus & Other Malware Removal' started by Diego Wolfwood, Jan 22, 2011.

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  1. Diego Wolfwood

    Diego Wolfwood Thread Starter

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    He runs Windows 7 and I am very unfamiliar with it.

    At start up an obvious virus/malware called System Tool runs. Whatever this is it blocks me from doing almost anything. I can't run programs, I can't go into the task manager, internet browsers freeze rather quickly. If I can restore at least -some- functionality I can try and get MalwareBytes installed and run it, and perhaps some other things.

    Can anyone give me some tips?
     
  2. Diego Wolfwood

    Diego Wolfwood Thread Starter

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  3. dvk01

    dvk01 Moderator Malware Specialist

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    Derek
    follow advice here and post the logs those programs make
     
  4. Diego Wolfwood

    Diego Wolfwood Thread Starter

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    Thanks for the link. I have since restored his computer to normal functions. (It had completely slipped my mind to try and go into safe mode). As far as I know, he is having no further problems (I ran MalwareBytes)

    He is not careful with his computer, so I'm sure I'll hear from him again. I'll be sure to follow the advice in your link next time :)
     
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