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Software not detecting wifi adapter

Discussion in 'Networking' started by BeauScheiris, Jan 4, 2016.

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  1. BeauScheiris

    BeauScheiris Thread Starter

    Joined:
    Jan 4, 2016
    Messages:
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    I have just bought my self a new laptop (MSI GE 72 apache pro) and I noticed that no software can detect my wireless adapter, when I installed connectify it said it couldn't find a wifi colnection when I was clearly on my home wifi. Now when I try to run a mac adress scanning program it can't find my wifi connection either. i have never had this problem on my previous laptop before. Anyone knows what is causing this ?
     
  2. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    can we see an ipconfig /all and a device manager screen shot

    what windows version

    ipconfig /all

    We would like to see the results from an ipconfig /all - post back the results in a reply here.

    If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
    Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

    For Windows 8 or Windows 10
    To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
    http://www.bleepingcomputer.com/tutorials/open-an-elevated-command-prompt-in-windows-8/
    Use Windows + X Keys together and choose Command Prompt (Admin) from the list.​
    Or Right click on the windows icon - bottom left hand side - A menu appears - choose Command Prompt (Admin)[/indent]

    For windows version, XP, Vista, W7
    Hold the Windows key and press R
    Now type CMD
    Now press Enter to open a command prompt box (A new dialogue box - black with white font, will appear on screen ):​


    In the command prompt window that opens, type the following command:

    Note that there is a space before the /ALL, but there is NOT a space after the / in the following command.

    ipconfig /all > network.txt & network.txt

    It will export the results into notepad and then automatically open the notepad and display on your screen.

    Now all you need to do is copy and paste those results into a reply here
    to do that:
    From the notepad menu - choose Edit - Select all
    all the text will now be highlighted
    Next
    From the notepad menu - choose Edit - Copy

    Now go back to the forum - goto the reply and then right click in the reply box and paste the results.
    The results from the notepad should now appear in the forum reply.
    ------------------------------------------------------------------------

    ------------------------------------------------------------------------
    Device Manager


    Please Post back the results in device manager as requested below

    You will now need to take a screen shot and copy that back to the working PC.
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the screen shot and attach the screen shot in a reply on the forum here.
    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    how to access device manager for different windows versions

    http://www.computerhope.com/issues/ch000833.htm

    Hold the Windows key and press Pause key, should now open to allow device manager to be seen, see the menu on the left hand side

    on a laptop you may need to use Hold the Windows key and press FN key + the pause key

    If the above does not work then

    For Windows 7 or Vista

    Click on the Start Orb > In the Start Search box type > device manager and then press enter
    or
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    start > control panel> System and Security> Device Manager


    For Windows 8 , 8.1 or Windows 10

    If you happen to be using a keyboard with Windows 8, the quickest way to open Device Manager is via its shortcut on the Power User Menu, accessible by pressing the WINDOW key and the X key together.
    If on a touch screen - have a read here http://pcsupport.about.com/od/windows-8/a/device-manager-windows-8.htm

    Windows 10
    Right click on the windows icon - bottom left and choose Device Manager

    Once you are in device manager then navigate to:

    network adapters, click on the + > post back the devices that are listed under network adapters
    are there any yellow ! ? or a X​

    post a screen shot of the device manager - network adapters

    To post a screen shot of the active window.
    For Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.


    For windows Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/


    For Windows 8 , 8.1 , 10
    you can use the snipping tool > Open Snipping Tool (From the Windows 8 Start Screen, type "snip" and press enter.
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/



    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
     
  3. BeauScheiris

    BeauScheiris Thread Starter

    Joined:
    Jan 4, 2016
    Messages:
    4
    I'm using windows 10, here are the screenshots.

    1.png


    TXT FILE TEXT

    Windows IP Configuration

    Host Name . . . . . . . . . . . . : MSI
    Primary Dns Suffix . . . . . . . :
    Node Type . . . . . . . . . . . . : Hybrid
    IP Routing Enabled. . . . . . . . : No
    WINS Proxy Enabled. . . . . . . . : No

    Ethernet adapter Ethernet:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . : home
    Description . . . . . . . . . . . : Killer e2400 Gigabit Ethernet Controller
    Physical Address. . . . . . . . . : D8-CB-8A-82-BD-76
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter LAN-verbinding* 2:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
    Physical Address. . . . . . . . . : 94-65-9C-E7-A3-02
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes

    Wireless LAN adapter Wi-Fi:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Intel(R) Dual Band Wireless-AC 3165
    Physical Address. . . . . . . . . : 94-65-9C-E7-A3-01
    DHCP Enabled. . . . . . . . . . . : Yes
    Autoconfiguration Enabled . . . . : Yes
    Link-local IPv6 Address . . . . . : fe80::807d:1e4e:ac12:5d6b%8(Preferred)
    IPv4 Address. . . . . . . . . . . : 172.20.10.4(Preferred)
    Subnet Mask . . . . . . . . . . . : 255.255.255.240
    Lease Obtained. . . . . . . . . . : maandag 4 januari 2016 20:28:44
    Lease Expires . . . . . . . . . . : dinsdag 5 januari 2016 20:14:24
    Default Gateway . . . . . . . . . : 172.20.10.1
    DHCP Server . . . . . . . . . . . : 172.20.10.1
    DHCPv6 IAID . . . . . . . . . . . : 127165852
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-97-A0-09-D8-CB-8A-82-BD-76
    DNS Servers . . . . . . . . . . . : 172.20.10.1
    NetBIOS over Tcpip. . . . . . . . : Enabled

    Tunnel adapter Teredo Tunneling Pseudo-Interface:

    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft Teredo Tunneling Adapter
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes
    IPv6 Address. . . . . . . . . . . : 2001:0:9d38:90d7:28f3:c7ac:2a88:5c3a(Preferred)
    Link-local IPv6 Address . . . . . : fe80::28f3:c7ac:2a88:5c3a%11(Preferred)
    Default Gateway . . . . . . . . . : ::
    DHCPv6 IAID . . . . . . . . . . . : 402653184
    DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-1D-97-A0-09-D8-CB-8A-82-BD-76
    NetBIOS over Tcpip. . . . . . . . : Disabled

    Tunnel adapter isatap.{716C8E9C-7D20-4695-A952-CB0767062324}:

    Media State . . . . . . . . . . . : Media disconnected
    Connection-specific DNS Suffix . :
    Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
    Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
    DHCP Enabled. . . . . . . . . . . : No
    Autoconfiguration Enabled . . . . : Yes

    DEVICE MANAGER

    2.PNG
     
  4. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    The wireless has an ip - so its working and being detected OK
    The Mac address looks OK as well
     
    BeauScheiris likes this.
  5. BeauScheiris

    BeauScheiris Thread Starter

    Joined:
    Jan 4, 2016
    Messages:
    4
    You know any other thing that is causing this ? It is very strange since I never had that happen to any other laptop I've used connectify and such programs on
     
  6. etaf

    etaf Moderator

    Joined:
    Oct 2, 2003
    Messages:
    64,910
    First Name:
    Wayne
    no, i dont see why its not seeing the adapter as it all looks OK otherwise

    try xirrus
    ------------------------------------------------------------------------
    Run Xirrus Wi-Fi Inspector
    Download and install

    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file to the faulty PC and install the program.
    You will now need to take a screen shot and copy that back to the working PC and attach the screen shot in a reply on the forum here.

    If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply

    http://go.pardot.com/l/66982/2015-01-26/2361i
    enter you details
    Download this file "DOWNLOAD WI-FI INSPECTOR Vx.xx "
    ( the site now appears to allow webbased emails like gmail, hotmail, outlook and yahoo now )

    There is also a xirrus gadget, But that does not have all the fuctionality "DOWNLOAD GADGET Vx.xx

    Alternative links - Use the links below
    Do NOT use any of the download managers offered - Cnet , just use the direct link below - and click on the download button
    http://www.softpedia.com/get/Network-Tools/Network-Monitoring/Xirrus-Wi-Fi-Inspector.shtml
    http://download.cnet.com/Xirrus-Wi-Fi-Inspector/3000-18508_4-75758254.html


    Then run and install the program - on a wireless enabled PC/Laptop
    if you get an error - You will need to have NET Framework installed for the WiFi Inspector to function.
    Stand alone version of.net framework http://www.microsoft.com/en-gb/download/details.aspx?id=42642
    On windows 8 - (i do not have windows 8) but, it would appear that, When you first try to run, you may get a message that .net framework is needed, and included in that message is a link to download/install.

    Run the program

    A user guide is available here
    http://www.xirrus.com/cdn/pdf/xirruswifiinspectorguide1-2-0

    post a screen shot of the program running.
    if there are a lot of networks showing can you click on "networks" top lefthand area - so we can see all the network information.

    post which SSID name is yours, its located in the list, under network "Adapter Name" (1st column)


    Note:
    For a reliable (or robust as the Xirrus user guide says) wireless connection you need a signal of about -70 dBm or better. "A desirable signal level for a robust Wi-Fi connection will be green".
    note: the signal level is a negative number, so for example -88 is worst and -40 is better

    To post a screen shot of the active window.

    Windows XP
    Hold the Alt key and press the PrtScn key. Open the Windows PAINT application (Start> All Programs> Accessories> Paint) and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.

    Vista or Windows 7
    you can use the "snipping tool" which is found in Start> All programs> Accessories> Snipping Tool
    http://www.bleepingcomputer.com/tutorials/how-to-use-the-windows-snipping-tool/

    Windows 8 & 10
    you can use the snipping tool > Open Snipping Tool
    (From the Windows 8 Start Screen, or windows 10 Search, type "snip" and press enter)
    (From windows 10 - All Apps>Windows Accessories>Snipping Tool
    >Press the Esc. key.
    >go back to your Windows 8 start screen - Swipe from left or press Window Button
    >Press Ctrl+PrntScr button to use Snipping Tool
    see here
    http://www.pcadvisor.co.uk/opinion/windows/3415854/how-take-screenshot-in-windows-8/
    http://www.pcadvisor.co.uk/how-to/windows/3405830/how-take-screenshot-in-windows-8/

    To upload the screen shot to the forum, open the full reply window ("Go Advanced" button) and use the Manage Attachments button to upload it here.
     
  7. BeauScheiris

    BeauScheiris Thread Starter

    Joined:
    Jan 4, 2016
    Messages:
    4
    I will have to post this later can't download too much since I'm in my mobile network, I will keep you updated.
     
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