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Software to recover files from broken HDD

Discussion in 'Windows 7' started by JayCee6828, Sep 12, 2013.

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  1. JayCee6828

    JayCee6828 Thread Starter

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    I have recently suffered a crash of my external 1Tb Western Digital hard drive.

    The local computer firm said it was not recoverable but as I had over 300Gb of mp3 and jpegs on it I thought I would plug it in and see.

    After a short while looking my computer found the drive again and I transfered about 200Gb to mine and my wife's internal hard drives.

    Now it has stopped working again and shows up in my computer as Local disk - Unlabeled volume 2.

    Can you recommend any software that might give me a chance of recovering the other 100Gb - it doesn't have to be free software as I am happy to pay for it if it is gauranteed to work.

    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 32 bit
    Processor: AMD Phenom(tm) 9950 Quad-Core Processor, x64 Family 16 Model 2 Stepping 3
    Processor Count: 4
    RAM: 3583 Mb
    Graphics Card: ATI Radeon HD 3600 Series, 512 Mb
    Hard Drives: C: Total - 305141 MB, Free - 106174 MB;
    Motherboard: ASRock, N68C-S UCC
    Antivirus: Microsoft Security Essentials, Updated and Enabled
     
  2. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    boot the system to Puppy it MAY just see the data for you

    http://forums.techguy.org/8478763-post6.html

    if that does not work when you reply I will offer a couple of other suggestions

    BEFORE YOU TRY PUPPY - try booting SAFE MODE see if sees the drive any differently
     
  3. JayCee6828

    JayCee6828 Thread Starter

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    Thanks for the suggestions.

    Tried safe mode but although it saw the drive it was the same as before showing - Local disk - Unlabeled volume 2

    I then installed Puppy but yet again although it saw the drive it wouldn't read it just showed a box in red full of error messages.

    Any other suggestions would be welcome.

    Thanks
     
  4. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    Go Disk Management and see if in there a drive letter is allocated to the drive, unless of course one is shown on Computer
    See if a chkdsk /r will run on the drive

    I am doubtful of the chance of success
    Professional recovery would very likely succeed, but the data would have be very valuable in either money terms or great sentimentality terms to justify it

    MAY just NOT be the drive itself, may be the connection to the drive inside the case.
    See what a chkdsk reports

    also try this
    http://www.piriform.com/docs/recuva/using-recuva/recovering-files-from-damaged-or-reformatted-disks
     
  5. JayCee6828

    JayCee6828 Thread Starter

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    I ran chkdsk /r with the following result :
    Type of file system is NTFS - Cannot lock current drive

    In disk management, the actual disk management window will not open unless I first disconnect the usb cable of the disk
     
  6. Macboatmaster

    Macboatmaster Trusted Advisor Spam Fighter

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    disk management is - start button (windows button)
    right click computer click manage
    then on left pane click disk management


    re chkdsk did it in fact say this

    "The type of the file system is NTFS.
    Cannot lock current drive.

    Chkdsk cannot run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts y/n"

    If so then type Y


    Try Recuva on my last
     
  7. JayCee6828

    JayCee6828 Thread Starter

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    I have tried Recuva with no success and chkdsk after saying it cannot access the disk just locks up.

    I have also tried EaseUS to no avail.

    Yesterday the drive did once again appear as an unlabelled drive in my computer and I was able to take a few more files from it before it all locked up again.

    This morning it actually appeared in my computer with it's correct name of 'Files' and I managed to get another 20 or so files from it.

    All these things tell me that the data is still there so I am now considering taking it out of the caddy and connecting direct to my computer, my question is will it be OK to use the CD Rom connecting cables on the drive instead?
     
  8. JayCee6828

    JayCee6828 Thread Starter

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    Re connecting directly to my computer, I find I cannot do this as I don't have the correct cables to do so, it doesn't seem to be a normal SATA connector on the drive.

    Any other suggestions would be welcome
     
  9. DaveBurnett

    DaveBurnett Account Closed

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    What does that connector look like?

    TESTDISK(Dos or Linux) is the tool for recovering disks and data.
     
  10. JayCee6828

    JayCee6828 Thread Starter

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    Thanks Dave, I have discovered it is a SATA connector and have ordered one.

    Will have a look for TESTDISK but not realy au fait with running DOS programs, could try it on Linux though.
     
  11. DaveBurnett

    DaveBurnett Account Closed

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  12. JayCee6828

    JayCee6828 Thread Starter

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    Thanks Dave,
    I have downloaded and tried it.
    It found the directories I was looking for on the failed disk but seemed to lock up when I asked it to copy them.

    Will give it another go when I have more time.
     
  13. DaveBurnett

    DaveBurnett Account Closed

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    You must copy them to a different device or you will really screw the disk up !!
     
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