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Software update fails..

Discussion in 'Android Phones and Tablets' started by smartmoss, Aug 8, 2012.

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  1. smartmoss

    smartmoss Thread Starter

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    Hi,

    I have a problem on my HTC wildfire S. It runs Android 2.3.5.

    Sometimes i get a push notification that tells me i can update my software. I when download the update wich goes fine. But when i install the update something goes wrong. When the screen comes up with the installation sign, it goes wrong. Suddenly there appears a red warning triangle wich a dark background. When i can't do anything. I have to take the battery out and turn on the phone again. Then it starts up like normal. :confused:

    I have tried to scan after malware with Norton Mobile Security but can't find anything. I'm sure there are plenty of space and battery. I have tried several times now. :mad:

    My sense version is 2.1.

    If you need additional details let me know.

    Sincerly,

    Smartmoss
     
  2. smartmoss

    smartmoss Thread Starter

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  3. DoubleHelix

    DoubleHelix Banned

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    Do a hard reset, then run the update.
     
  4. smartmoss

    smartmoss Thread Starter

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    I forgot to say that i have tried that a couple of times.

    /smartmoss
     
  5. DoubleHelix

    DoubleHelix Banned

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    You did a full hard reset setting the phone back to factory defaults and clearing all programs and data? And it's not rooted or unlocked?
     
  6. smartmoss

    smartmoss Thread Starter

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    Yes, i made a full hard reset back to factory settings. Cleared all data and programs. My phone is not rooted or unlocked. :(

    /smartmoss
     
  7. DoubleHelix

    DoubleHelix Banned

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    What software update are you being pushed? Who's your carrier? 2.3.5 is Gingerbread. I don't think it's slated to get Ice Cream Sandwich.

    How did you get this phone? Brand new from the carrier? Used? 3rd party distributor?
     
  8. smartmoss

    smartmoss Thread Starter

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    I got this phone brand new form carrier. I'm sure it would not get Ice Cream Sandwich. It may sound a bit odd bot actually i cant see what update it is i will write back when i find out.

    /smartmoss
     
  9. DoubleHelix

    DoubleHelix Banned

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    Contact your carrier. It must be an update specific to their devices and not to Android.
     
  10. smartmoss

    smartmoss Thread Starter

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    Yes, it might be it. I will contact HTC. Thanks for your help.

    /smartmoss
     
  11. DoubleHelix

    DoubleHelix Banned

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    You bought it from your carrier. They provide the initial warranty and must be pushing an update. HTC isn't going to know what that is.
     
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