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Software Wizard for Logitech webcam drive is a blank screen

Discussion in 'All Other Software' started by louisiana3, Feb 26, 2013.

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  1. louisiana3

    louisiana3 Thread Starter

    Joined:
    Feb 26, 2013
    Messages:
    1
    Hi there - wondering if anyone can help. I am using a dell computer with windows 7 64-bit.
    We have downloaded the correct driver for a logitech webcam c170 from the logitech website. The files all seem to download correctly. When the software wizard then tries to open we get a blank screen, which can't be shut down.
    When we have downloaded to a different machine, we can view the wizard and complete the installation.
    Not sure if this is a problem with java? we have checked for all updates. Something is stopping us from viewing the wizard correctly.
    We did have mcafee on there, but have removed it to see if the firewall was causing problems. Still no joy.
    Any ideas? is it a problem with the operating system?
    thanks!
     
  2. captainron276

    captainron276

    Joined:
    Sep 11, 2010
    Messages:
    3,930
    First Name:
    Ron
    To help us help you,please use the TSG System Info tool to let Tech's know the specs of your computer: http://static.techguy.org/download/SysInfo.exe Copy and paste the results here in your thread. You can use the TSG Info to fill in your computer information in your user profile as well.

    Also, if its a brand name system like an Acer,Dell or HP, please post the exact model of the system.
     
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