Software won't install on XP - "internal error"

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nfagan

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Sep 21, 2003
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I'm trying to help my grandma out - she bought a Hewlett Packard about 18 months ago - of course, right after the warranty expired the HD took a dump. I replaced it, loaded the operating system (XP Home) off of HP's restore CD's. I've tried to load MS Office, MS Works, and software from her ISP, and nothing will install. It gives an "internal error" and closes the installation window. Windows is registered by the way, not that it should matter.

Is there a setting somewhere that won't allow new software? Or do I just need to dump it again and reload?

ANY suggestions are welcome...
 
Joined
Dec 9, 2000
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45,855
Something like that should not happen on a clean install. Windows installer errors are difficult enough to deal with, but not having an XP CD which contains some support tools makes it even harder.

I would try Method 1 in this article (Method 2 won't apply to XP), if that doesn't help then try a completely clean installation again.

http://support.microsoft.com/default.aspx?scid=kb;EN-US;q315346

By the way, does a number come with that "Internal Error"? Some of them have specific resolutions.

http://www.google.com/search?q="int...taller&sourceid=opera&num=0&ie=utf-8&oe=utf-8
 

nfagan

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Sep 21, 2003
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Unfortunately, it doesn't give a number regardless of what I try to install, just that there's been an "internal error" and the installation is cancelled.
 
Joined
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In theory the "internal error" message is supposed to refer to some problem with the execution of the installation routine itself, provided by the sofware vendor, rather than, strictly speaking, the Windows installer. This happens most often when previous installations exist on the computer and are interferring with the present installation.

That's what makes the issue with the clean install rather puzzling.

It almost sounds as if something is corrupting the source. If the computer has more than one ROM drive, you can try installing from the other. Usually installs can be made equally well from a DVD ROM as a CD-ROM. Alternately you can try copying setup files to the hard drive and running the setup from there.
 
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