Solved: 0xC00D11BA: Cannot play the file

hi my name is neil its my first time in here and i would be grateful of somebodys kind help. i am a 52 year old male who has only just started using a computer.

i have recently tried to play some music on windows media player only to get the following m,essage box - 0xC00D11BA: Cannot play the file

i have searched all over the internet to see if i can get help and this seems the best place.
i have read that i need to provide you with details from belarc so i have dowloaded these have pasted as below. i have tried to adjust settings in the sound menu in the control panel and it says in 'hardware' that audio codecs are working but the location is unknown - i dont know if this is the problem.

i would be grateful for help as i am so out of my depth it is unbelieveable!! thanks again, Neil.

Computer Profile SummaryComputer Name: Home-48d60ed710 (in MSHOME)Profile Date: 21 September 2008 16:33:21Advisor Version: 7.2xWindows Logon: Neil Click here for Belarc's System Management products, for large and small companies. Operating System System ModelWindows XP Home Edition Service Pack 2 (build 2600) Packard Bell NEC PB34244901
System Serial Number: 049739920233
Chassis Serial Number: 50424E
Enclosure Type: DesktopProcessor a Main Circuit Board b1.80 gigahertz AMD Sempron
128 kilobyte primary memory cache
256 kilobyte secondary memory cache Board: NEC COMPUTERS INTERNATIONAL K8M800-8237
Bus Clock: 200 megahertz
BIOS: Award Software International, Inc. 2.0b 02/07/2006Drives Memory Modules c,d71.63 Gigabytes Usable Hard Drive Capacity
54.54 Gigabytes Hard Drive Free Space

PHILIPS DVDR1628P1 [CD-ROM drive]

ST380011A [Hard drive] (80.03 GB) -- drive 0, s/n 5JVWAVC5, rev 8.01, SMART Status: Healthy 960 Megabytes Installed Memory

Slot 'A0' has 1024 MB
Slot 'A1' is Empty Local Drive Volumes c: (NTFS on drive 0)47.76 GB30.88 GB freed: (NTFS on drive 0)23.88 GB23.66 GB free Network Drives None detectedUsers (mouse over user name for details) Printerslocal user accountslast logon Neil21/09/2008 15:32:57(admin)local system accounts Administratornever(admin) ASPNETnever Clairenever(admin) Guestnever HelpAssistantnever Mam and Dadnever(admin) SUPPORT_388945a0never
Marks a disabled account; Marks a locked account None detected Controllers DisplayPrimary IDE Channel [Controller]
Secondary IDE Channel [Controller]
VIA Bus Master IDE Controller None detectedBus Adapters MultimediaVIA SATA RAID Controller
VIA Rev 5 or later USB Universal Host Controller (4x)
VIA USB Enhanced Host Controller None detectedCommunications Other DevicesNETGEAR WG111T 108Mbps Wireless USB2.0 Adapter primary Auto IP Address: 192.168.1.2 / 24Gateway: 192.168.1.1Dhcp Server: 192.168.1.1Physical Address: 00:1E:2A:E0:4E:1DRealtek RTL8139 Family PCI Fast Ethernet NICDhcp Server: 192.168.1.1Physical Address: 00:14:85:6AF:A9Networking Dns Server: 192.168.1.1 Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Root Hub (5x)

 

that is better! with a little help from my son i have done what you asked and now i have elvis screaming out of my computer again!!

i really appreciate your time and knowledge in helping me as i wouldnt have knew in a million years what to do.

once again many thanks,
take care
Neil