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Solved: 100% CPU Usage!

Discussion in 'Hardware' started by cprompt0806, Sep 6, 2004.

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  1. cprompt0806

    cprompt0806 Thread Starter

    Joined:
    Aug 6, 2004
    Messages:
    51
    I've been having this problem for about a week now. The problem is that my computer slowed down. after I log in to my XP account (I only have one anyway), (of course) it will start to load the programs, and it takes so long. 15 mins to 2 hours! and when it looks like its done loading the progs, and I press CTRL-ALT-DEL, the CPU usage is 100% - continuously. even if I don't have any apps open.
    I'm using XP Home. Pentium 2.4 GHz, 256 DDR, 40 GB HD - 5.6 used / 34.4 free.
    Anybody have an idea whats causing this? I have AVG (free edition), Norton '04, using Ad-aware and Spybot S&D, also have SpywareBlaster. All are updated. Just finished running them all, before this post, but nothing changed.
    Solutions anybody? Please?
     
  2. Chicon

    Chicon

    Joined:
    Jul 29, 2004
    Messages:
    6,650
    Hi cprompt0806,

    I suggest you to download the last version of HijackThis from there :
    http://www.tomcoyote.org/hjt/
    Extract the zip file, copy the HijackThis.exe in a folder like Program Files (not the desktop or a temp folder), close all windows and run HijackThis.exe :
    Click on the Scan button;
    Click on the Save log button.
    Post your HijackThis.log to this thread.
    We'll have a look.
    Don't fix anything yet.
     
  3. n2gun

    n2gun

    Joined:
    Mar 3, 2000
    Messages:
    4,168
    Another thing I would suggest is upgrade your memory to at least 512 meg. XP is a memory hog and 256 is barely minimal.
     
  4. cprompt0806

    cprompt0806 Thread Starter

    Joined:
    Aug 6, 2004
    Messages:
    51
    n2gun - yes I'm actually planning on upgrading the mem. just wondering why the slow down happened after a year of having 256 megs using the same apps.

    here's the HJT log:

    Logfile of HijackThis v1.98.2
    Scan saved at 6:25:59 AM, on 9/6/2004
    Platform: Windows XP SP1 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
    C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\PROGRA~1\Grisoft\AVG6\avgserv.exe
    C:\Program Files\Norton AntiVirus\navapsvc.exe
    C:\Program Files\Norton AntiVirus\SAVScan.exe
    C:\WINDOWS\Explorer.EXE
    C:\WINDOWS\System32\snmp.exe
    C:\WINDOWS\System32\svchost.exe
    C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe
    C:\WINDOWS\system32\ZoneLabs\vsmon.exe
    C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
    C:\WINDOWS\system32\fxssvc.exe
    C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    C:\WINDOWS\System32\hkcmd.exe
    C:\Program Files\ClocX\ClocX.exe
    C:\Program Files\Common Files\Symantec Shared\ccApp.exe
    C:\Program Files\Grisoft\AVG6\avgcc32.exe
    C:\Program Files\Free RAM XP Pro\FreeRAM XP Pro 1.40.exe
    C:\Program Files\Sony Handheld\HOTSYNC.EXE
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpohmr08.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpotdd01.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\bin\hpoevm08.exe
    C:\Program Files\Yahoo!\Messenger\ymsgr_tray.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Verizon Online\SupportCenter\bin\mpbtn.exe
    C:\Program Files\Hewlett-Packard\Digital Imaging\Bin\hpoSTS08.exe
    C:\Program Files\Mozilla Firefox\firefox.exe
    C:\Program Files\hijackthis\HijackThis.exe

    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://cgi.verizon.net/bookmarks/bmredir.asp?region=all&bw=dsl&cd=5.1.5&bm=ho_search
    R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Bar = http://red.clientapps.yahoo.com/cus.../*http://www.yahoo.com/ext/search/search.html
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://red.clientapps.yahoo.com/customize/ie/defaults/su/ymsgr6/*http://www.yahoo.com
    R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Window Title = Microsoft Internet Explorer provided by Verizon Online
    R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = 127.0.0.1
    O2 - BHO: Yahoo! Companion BHO - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll__SpybotSDDisabled (file missing)
    O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~1\SPYBOT~1\SDHelper.dll
    O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O2 - BHO: SpoofStick BHO - {CBA74CDA-DF78-4AD9-954E-3B15D0A993DE} - C:\Program Files\CoreStreet\SpoofStick\SpoofStickBHO.dll
    O3 - Toolbar: PopUpCop - {DB43E4E6-FF8A-4018-8C8E-F68587A44A73} - C:\PROGRA~1\PopUpCop\PopUpCop.dll
    O3 - Toolbar: &Yahoo! Companion - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\ycomp5_3_12_0.dll
    O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton AntiVirus\NavShExt.dll
    O3 - Toolbar: Internet Anonym - {00000000-0002-0002-0000-000000000000} - c:\program files\steganos internet anonym pro 6\siaiep.dll
    O3 - Toolbar: SpoofStick - {4D46ED77-1429-4CF6-8F63-C84B5D710BAF} - C:\Program Files\CoreStreet\SpoofStick\SpoofStick.dll
    O4 - HKLM\..\Run: [Zone Labs Client] "C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
    O4 - HKLM\..\Run: [SSC_UserPrompt] C:\Program Files\Common Files\Symantec Shared\Security Center\UsrPrmpt.exe
    O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
    O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
    O4 - HKLM\..\Run: [Motive SmartBridge] C:\PROGRA~1\VERIZO~1\SUPPOR~1\SMARTB~1\MotiveSB.exe
    O4 - HKLM\..\Run: [LaunchList] C:\Program Files\Pinnacle\Studio 9\LaunchList.exe
    O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\System32\igfxtray.exe
    O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\System32\hkcmd.exe
    O4 - HKLM\..\Run: [ClocX] C:\Program Files\ClocX\ClocX.exe
    O4 - HKLM\..\Run: [ccApp] "C:\Program Files\Common Files\Symantec Shared\ccApp.exe"
    O4 - HKLM\..\Run: [BlubsterSupport] javaw -cp "C:\Program Files\BlubsterSupport\System\Code" Main lp: "C:\Program Files\BlubsterSupport"
    O4 - HKLM\..\Run: [AVG_CC] C:\Program Files\Grisoft\AVG6\avgcc32.exe /startup
    O4 - HKCU\..\Run: [Yahoo! Pager] C:\Program Files\Yahoo!\Messenger\ypager.exe -quiet
    O4 - HKCU\..\Run: [uoltray] C:\Program Files\NetZero\exec.exe regrun
    O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe
    O4 - HKCU\..\Run: [FreeRAM XP] "C:\Program Files\Free RAM XP Pro\FreeRAM XP Pro 1.40.exe" -win
    O4 - Global Startup: Event Reminder.lnk = ?
    O4 - Global Startup: HotSync Manager.lnk = C:\Program Files\Sony Handheld\HOTSYNC.EXE
    O4 - Global Startup: hp psc 1000 series.lnk = ?
    O4 - Global Startup: hpoddt01.exe.lnk = ?
    O4 - Global Startup: Verizon Online Support Center.lnk = C:\Program Files\Verizon Online\SupportCenter\bin\matcli.exe
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Restrictions present
    O6 - HKCU\Software\Policies\Microsoft\Internet Explorer\Control Panel present
    O9 - Extra button: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
    O9 - Extra 'Tools' menuitem: Control Pad - {28D44DAD-D1FC-4d4f-BB1B-ADF037C8DDBC} - C:\Program Files\Verizon Online\Verizon Online Control Pad\VerizonControlPad.Exe
    O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O9 - Extra 'Tools' menuitem: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\MSMSGS.EXE
    O16 - DPF: {4D7F48C0-CB49-4EA6-97D4-04F4EACC2F3B} (InstallShield Setup Player 2K2) - http://www.ipswitch.com/_installs/wsftp_le/setup.exe
    O16 - DPF: {A17E30C4-A9BA-11D4-8673-60DB54C10000} (YahooYMailTo Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/yse/ymmapi_416.dll
    O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab
    O16 - DPF: {CE74A05D-ED12-473A-97F8-85FB0E2F479F} (dlControl.UserControl1) - http://www.cinemanow.com/dlControl.CAB
     
  5. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    Look in your task manager and see which process is using the most resource. This is found on the second tab of the task manager labeled "Processes." Its obvious that some process is using all your resources even though there are no applications open.

    Rollin
     
  6. XbrvhrtX

    XbrvhrtX

    Joined:
    Jul 16, 2002
    Messages:
    366
  7. Mustnged

    Mustnged

    Joined:
    Nov 25, 2002
    Messages:
    109
    it is not the blaster. Could possibly be Sasser virus. Still, nothing like a clean install of Windows after backing up your data.
     
  8. cprompt0806

    cprompt0806 Thread Starter

    Joined:
    Aug 6, 2004
    Messages:
    51
    Rollin Again - explorer.exe is using the most resources
     
  9. cprompt0806

    cprompt0806 Thread Starter

    Joined:
    Aug 6, 2004
    Messages:
    51
    downloaded the Sasser remover tool. scanned the system but nothing was found.
     
  10. Rollin_Again

    Rollin_Again

    Joined:
    Sep 4, 2003
    Messages:
    4,912
    In the task manager you can manually kill the Explorer.exe process by highlighting it the list of running processes and clicking End Process. You can then restart it manually by clicking FILE --> NEW TASK and type Explorer.exe in the textbox and click OK. You can then try some of the following things to correct the problem.

    First try to uninstall your firewall (Zone Alarm) and then re-install it and see if this helps. This solved a similar problem that I had in the past with Zone Alarm. If it doesn't help, you can try some of the following:


    Click START --> RUN --> and then type regsvr32 c:\windows\system32\zipfldr.dll /u and click OK


    Open your Windows explorer window and click Tools >> Folder Options >> View >> Uncheck the box that says "Automatically Search for Network Printers and folders"


    Click START --> RUN type regedit Then Navigate to the following key:

    HKEY_CLASSES_ROOT\SystemFileAssociations\.avi\shellex\PropertyHandler

    Delete the "Default" value which should be "{87D62D94-71B3-4b9a-9489-5FE6850DC73E}"


    If you have automatic updates running on your computer, you can try to removing patch 811493 which has been know to cause a slowdown.


    Also, make sure you have XP Service Pack 1 installed on your machine.




    Rollin
     
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