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Solved: 8.1 restart in safe mode

Discussion in 'Windows 8' started by newby715, Mar 1, 2015.

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  1. newby715

    newby715 Thread Starter

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    I got a message about driver errors and it said to restart. I clicked restart and I got the HP logo and then a black screen. I tried turning it off and on quickly 3 times and still only a black screen, without the HP logo. I have a recovery disc and I tried turning the power on with it in place and turning the power on and then inserting it and nothing happened. I can't show the sysinfo with a black screen. I have an HP all in one that came with windows 8, with an upgrade to 8.1. I would like to start in safe mode and troubleshoot but I don't know how. Please help.
     
  2. etaf

    etaf Moderator

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  3. newby715

    newby715 Thread Starter

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    I did the things suggested, except for the reinstall with no results. I have a recovery drive on USB but I don't know how to boot from USB. I don't have an installation disc. Any ideas?
    Thanks.
     
  4. etaf

    etaf Moderator

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    to do a clean install from USB have a read here
    NOTE - you will lose all your data and programs installed since purchasing the PC


    http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5230510&docId=emr_na-c03963609
    scroll down to this section
    or you maybe able to do it from the recovery partition on the machine
    have a read here
    http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03483233-6
     
  5. vembutech

    vembutech Banned

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  6. newby715

    newby715 Thread Starter

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    On a HP forum, someone suggested that I try F11. Since I have an HP computer, I tried F11 which took me to an HP troubleshooting system. In no time, I was back in business with no more black screen. I thank you all for your suggestions.
     
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