Solved: 8.1 restart in safe mode

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newby715

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Aug 29, 2010
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I got a message about driver errors and it said to restart. I clicked restart and I got the HP logo and then a black screen. I tried turning it off and on quickly 3 times and still only a black screen, without the HP logo. I have a recovery disc and I tried turning the power on with it in place and turning the power on and then inserting it and nothing happened. I can't show the sysinfo with a black screen. I have an HP all in one that came with windows 8, with an upgrade to 8.1. I would like to start in safe mode and troubleshoot but I don't know how. Please help.
 

newby715

Thread Starter
Joined
Aug 29, 2010
Messages
19
I did the things suggested, except for the reinstall with no results. I have a recovery drive on USB but I don't know how to boot from USB. I don't have an installation disc. Any ideas?
Thanks.
 

etaf

Wayne
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Oct 2, 2003
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65,478
to do a clean install from USB have a read here
NOTE - you will lose all your data and programs installed since purchasing the PC


http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=5230510&docId=emr_na-c03963609
scroll down to this section
Perform a Clean (custom) installation using a DVD or USB flash drive
or you maybe able to do it from the recovery partition on the machine
have a read here
http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03483233-6
 

newby715

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Aug 29, 2010
Messages
19
On a HP forum, someone suggested that I try F11. Since I have an HP computer, I tried F11 which took me to an HP troubleshooting system. In no time, I was back in business with no more black screen. I thank you all for your suggestions.
 
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