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Solved: A problem with this webpage caused I.E. to close and reopen the tab.

Discussion in 'Web & Email' started by oldguy001, Sep 11, 2014.

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  1. oldguy001

    oldguy001 Thread Starter

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    I am uusing Internet Explorer 11 with Windows 7 Ultimate and have been getting the error message: "A problem with this webpage caused Internet Explorer to close and reopen the tab." on a variety of websites. At the suggestion of some troubleshooting sites I have uninstalled Silverlight and reinstalled it --- this seems to make a temporary fix, but in a couple of days the problem returns. I have done the same with JAVA with no change.


    The problem seems to reside in Internet Explorer, since it does not occur with I use Firefox. Anyway, the error slows down my computer when using the web.
     
  2. flavallee

    flavallee Trusted Advisor

    Joined:
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    Messages:
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    First Name:
    Frank
    You should leave the following installed in your computer because certain websites and apps require them.

    Java 8 Update 20 (The JRE version)

    Microsoft Silverlight 5.1.30514.0

    Adobe Flash Player ActiveX 15.0.0.152

    Adobe Flash Player Plugin 15.0.0.152


    ------------------------------------------------------------

    Download and save the TSG System Information Utility (SysInfo.exe) to the desktop.

    After it's been downloaded and saved, double-click it to run it.

    Information about your computer will appear.

    Return here to your thread, then copy-and-paste the ENTIRE text here.

    ------------------------------------------------------------
     
  3. oldguy001

    oldguy001 Thread Starter

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    Tech Support Guy System Info Utility version 1.0.0.2
    OS Version: Microsoft Windows 7 Ultimate, Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz, Intel64 Family 6 Model 42 Stepping 7
    Processor Count: 4
    RAM: 8173 Mb
    Graphics Card: NVIDIA GeForce GTX 560 Ti, 1280 Mb
    Hard Drives: C: Total - 462936 MB, Free - 279726 MB; D: Total - 476937 MB, Free - 476701 MB; E: Total - 14000 MB, Free - 13876 MB;
    Motherboard: Alienware, 046MHW
    Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled
     
  4. oldguy001

    oldguy001 Thread Starter

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    I have all these programs on my computer and active EXCEPT Java is version 7, Update 67. The download site says this is the correct and up-to-date version for my computer.
     
  5. flavallee

    flavallee Trusted Advisor

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    First Name:
    Frank
    Java 7 Update 67 is the most current version for Windows XP SP3.

    Java 8 Update 20 is the most current version for Windows Vista SP2 and Windows 7 SP1.

    If you want to use version 7 instead of version 8, that's fine.

    ---------------------------------------------------------

    I'm not familiar with the McAfee security suite, so I don't know if that's the cause of your IE11 issue.

    ---------------------------------------------------------
     
  6. oldguy001

    oldguy001 Thread Starter

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    I don't seem to have a choice of downloading JAVA 8, since the site determines that I have the most recent update for my system. I'll continue to try ...
     
  7. oldguy001

    oldguy001 Thread Starter

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    I was able to download and install JAVA 8, Update 20 (64-bit) from the Oracle site. It is unavailable on the JAVA download site commonly used. I have had no further error messages.


    THANKS for the help!
     
  8. flavallee

    flavallee Trusted Advisor

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    78,625
    First Name:
    Frank
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