[SOLVED] a whole lotta problems

[debralyrae]

Hi there,
A fatal exception 0E has occurred @ 0028:C0031B13 and also
0028:C0031580 in VxD. This was called from 0028:C00315BF in VxD. I also get an error that won't let me download my email. I can view and delete my email from the web but not any email program I can use. I have tried Outlook Express 5 and then 6 and still the Earthlink email program won't work either. None of them do. I get an error 0x800CCC19. I was getting a bunch of activex errors before when I ran the WinDoc program. Even when I am offline my computer freezes on only playing solitaire, I wasn't even online. So here are my vitals: Win98se, Norton System Works, Dr. Watson (which reminds me of another error ... KRNL386.EXE error), Earthlink as my service provider which has always been great. I also have installed AIM, and the Yahoo IM, Yahoo Companion, Yahoo Email thingy. There is more than one of us using this computer. And what is an Adobe Type Manager? It was changing something to do with activex and now I have deleted it.

Can anyone help?
deb

 

[ratchet]

you should take a look at the threads fro xio, Steamwiz has nailed it.
http://forums.techguy.org/showthread.php?s=&threadid=111051
http://forums.techguy.org/t111057/sa5b2cd3f4f781cd87b743cc19bb427bf.html

Follow SW's instructions with Spybot.

Almost forgot,

Welcome to TSG!

 

[debralyrae]

StartupList report, 2/8/03, 3:37:06 PM
StartupList version: 1.51
Started from : C:\WINDOWS\TEMP\STARTUPLIST.EXE
Detected: Windows 98 SE (Win9x 4.10.2222A)
Detected: Internet Explorer v6.00 SP1 (6.00.2800.1106)
* Using default options
==================================================

Running processes:

C:\WINDOWS\SYSTEM\KERNEL32.DLL
C:\WINDOWS\SYSTEM\MSGSRV32.EXE
C:\WINDOWS\SYSTEM\MPREXE.EXE
C:\WINDOWS\SYSTEM\mmtask.tsk
C:\PROGRAM FILES\COMMON FILES\SYMANTEC SHARED\SYMTRAY.EXE
C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE
C:\WINDOWS\SYSTEM\MSTASK.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON UTILITIES\NPROTECT.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINJECT.EXE
C:\WINDOWS\EXPLORER.EXE
C:\WINDOWS\STARTER.EXE
C:\WINDOWS\SYSTEM\STIMON.EXE
C:\PROGRAM FILES\MICROSOFT HARDWARE\MOUSE\POINT32.EXE
C:\WINDOWS\SYSTEM\LEXBCES.EXE
C:\WINDOWS\SYSTEM\LXSUPMON.EXE
C:\WINDOWS\SYSTEM\RPCSS.EXE
C:\WINDOWS\TASKMON.EXE
C:\WINDOWS\SYSTEM\SYSTRAY.EXE
C:\WINDOWS\SYSTEM\SPOOL32.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON ANTIVIRUS\NAVAPW32.EXE
C:\PROGRAM FILES\ZONE LABS\ZONEALARM\ZONEALARM.EXE
C:\PROGRAM FILES\NORTON SYSTEMWORKS\NORTON CLEANSWEEP\CSINSM32.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\FINDFAST.EXE
C:\PROGRAM FILES\MICROSOFT OFFICE\OSA.EXE
C:\PROGRAM FILES\MSWORKS\CALENDAR\WKCALREM.EXE
C:\Program Files\Norton SystemWorks\Norton CleanSweep\Monwow.exe
C:\WINDOWS\TEMP\INS7.TMP\DLGLI.EXE
C:\WINDOWS\DRWATSON.EXE
C:\WINDOWS\SYSTEM\WMIEXE.EXE
C:\PROGRAM FILES\GETRIGHT\GETRIGHT.EXE
C:\PROGRAM FILES\WINZIP\WINZIP32.EXE
C:\WINDOWS\TEMP\STARTUPLIST.EXE

--------------------------------------------------

Listing of startup folders:

Shell folders Startup:
[C:\WINDOWS\Start Menu\Programs\StartUp]
CleanSweep Smart Sweep-Internet Sweep.lnk = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINSM32.EXE
Microsoft Find Fast.lnk = C:\Program Files\Microsoft Office\FINDFAST.EXE
Office Startup.lnk = C:\Program Files\Microsoft Office\OSA.EXE
Microsoft Works Calendar Reminders.lnk = C:\Program Files\MSWorks\Calendar\WKCALREM.EXE
Data LifeGuard LifeLine Lite installer.lnk = C:\WINDOWS\TEMP\ins7.TMP\DLGLI.EXE
Drwatson.lnk = C:\WINDOWS\DRWATSON.EXE

Shell folders Common Startup:
[C:\WINDOWS\All Users\Start Menu\Programs\StartUp]
ZoneAlarm.lnk = C:\Program Files\Zone Labs\ZoneAlarm\zonealarm.exe

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\Run

EnsoniqMixer = starter.exe
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
QD FastAndSafe = C:\Program Files\Norton SystemWorks\Norton CleanSweep\QDCSFS.exe /startup
StillImageMonitor = C:\WINDOWS\SYSTEM\STIMON.EXE
POINTER = C:\Program Files\Microsoft Hardware\Mouse\point32.exe
CriticalUpdate = C:\WINDOWS\SYSTEM\wucrtupd.exe -startup
WinHacker = rundll32.exe C:\PROGRA~1\WEDGES~1\WINHAC~1.0\wh95.dll,HackMe
LexStart = Lexstart.exe
LexmarkPrinTray = PrinTray.exe
LXSUPMON = C:\WINDOWS\SYSTEM\LXSUPMON.EXE RUN
Welcome = C:\WINDOWS\Welcome.exe /R
ScanRegistry = C:\WINDOWS\scanregw.exe /autorun
TaskMonitor = C:\WINDOWS\taskmon.exe
SystemTray = SysTray.Exe
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
NAV Agent = C:\PROGRA~1\NORTON~1\NORTON~1\NAVAPW32.EXE

--------------------------------------------------

Autorun entries from Registry:
HKLM\Software\Microsoft\Windows\CurrentVersion\RunServices

ScriptBlocking = "C:\Program Files\Common Files\Symantec Shared\Script Blocking\SBServ.exe" -reg
SymTray - Norton SystemWorks = C:\Program Files\Common Files\Symantec Shared\SymTray.exe "Norton SystemWorks"
TrueVector = C:\WINDOWS\SYSTEM\ZONELABS\VSMON.EXE -service
LoadPowerProfile = Rundll32.exe powrprof.dll,LoadCurrentPwrScheme
SchedulingAgent = C:\WINDOWS\SYSTEM\mstask.exe
NPROTECT = C:\Program Files\Norton SystemWorks\Norton Utilities\nprotect.exe
CSINJECT.EXE = C:\Program Files\Norton SystemWorks\Norton CleanSweep\CSINJECT.EXE

--------------------------------------------------

Autorun entries from Registry:
HKCU\Software\Microsoft\Windows\CurrentVersion\Run

Yahoo! Pager = C:\PROGRAM FILES\YAHOO!\MESSENGER\ypager.exe -quiet

--------------------------------------------------

C:\WINDOWS\WININIT.BAK listing:
(Created 8/2/2003, 11:27:30)

[Rename]
C:\PROGRA~1\NORTON~1\NORTON~1\SCANMGR.DLL=C:\PROGRA~1\NORTON~1\NORTON~1\SCA11A1.TMP

--------------------------------------------------

C:\AUTOEXEC.BAT listing:

SET BLASTER=A220 I7 D1 T2
SET SNDSCAPE=C:\WINDOWS
SET CLASSPATH=C:\PROGRA~1\PHOTOD~1.1\ADOBEC~1

--------------------------------------------------


Enumerating Browser Helper Objects:

(no name) - C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_1_0.DLL - {02478D38-C3F9-4efb-9B51-7695ECA05670}

--------------------------------------------------

Enumerating Task Scheduler jobs:

Tune-up Application Start.job
Symantec NetDetect.job
Windows Critical Update Notification.job
Desktop Themes.job

--------------------------------------------------

Enumerating Download Program Files:

[Update Class]
InProcServer32 = C:\WINDOWS\SYSTEM\IUCTL.DLL
CODEBASE = http://v4.windowsupdate.microsoft.com/CAB/x86/ansi/iuctl.CAB?37652.0609606481

[Yahoo! Companion]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YCOMP5_1_1_0.DLL
CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/toolbar/yiebio5_1_1_0.cab

[YInstStarter Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YINSTHELPER.DLL
CODEBASE = http://download.yahoo.com/dl/installs/yinst.cab

[YahooYMailTo Class]
InProcServer32 = C:\WINDOWS\DOWNLOADED PROGRAM FILES\YMMAPI.DLL
CODEBASE = http://us.dl1.yimg.com/download.yahoo.com/dl/installs/essentials/ymmapi_0727.dll

--------------------------------------------------
End of report, 6,545 bytes
Report generated in 0.458 seconds

Command line options:
/verbose - to add additional info on each section
/complete - to include empty sections and unsuspicious data
/full - to include several rarely-important sections
/force9x - to include Win9x-only startups even if running on WinNT
/forcent - to include WinNT-only startups even if running on Win9x
/forceall - to include all Win9x and WinNT startups, regardless of platform
/history - to list version history only
----------------------------------------------------------------------

I ran the SpyBot 3 times and still it found the same error about something called 'BackWeb'. I am still getting the same error for when I am trying to download my email. Nothing is stalled as far as the listing in 'close program' (ctrl, alt, del) yet my pc is barely able to shut down.

any suggestions besides throwing my pc out the window? lol

deb

 

[debralyrae]

ok ... so here it is. my outlook express 6 always! hangs up at the 'receiving mail' part. i deleted my acct and reset up another and did this 4 times and still nothing. this last time my 'inbox' was not responding so i shut it down. then i reboot my pc which by the way takes forever to do while going thru the process. oh and i changed my server time out settings to 5 min and still hangs up and dies.

what is a girl to do? lol
deb

 

[ratchet]

What errors are you getting now? Please give exact error message.

You stated other people use this machine, is it a workstation?

How are you connected to the internet?

Do the others have the same problems?

What version of M/S Office?

Have you checked Device manager for exclamation marks?

 

[debralyrae]

answering all your questions:
I still get the error of a time out even though i have increased the server time to 5 minutes. error number 0x800CCC19. it freezes up my computer so that i can barely get it to shutdown. this is my main issue right now. some sort of program glitch i guess ... but where?
No this is not a workstation. just my roommates at home using my computer too.
I use a dial up connection.
My mail is the only one downloaded, the others are free (yahoo, etc.) so ... no ... they dont have the same problem.
MS Office is the Word97 package right?
And yes i have checked the device manager and there are no conflicts.

Anything else i can answer for you. thank you in advance for your help in this matter.

deb

 

[ratchet]

I am assuming you used these instructions;


http://support.earthlink.net/mu/1/psc/img/walkthroughs/windows_9x_nt/email/oe_5.0/5371.psc.html


And take a look here;
http://www.modemhelp.net/oeerrors/oe_error_0x800ccc19.shtml

 

[debralyrae]

Hi Bryan,

thanks so much for checking back with this thread. i really appreciate it. yes i did come across those links for repairing my mailbox but unfortunately they did not work. i tried them each again after you suggested it ... just in case i did it wrong the first time. but it was to no avail. by the way a friend of mine had me run a test. it turns out that i can send OUT email, i just cant receive it. does that help any?

thanks again,
deb

 

[ratchet]

If your mail is being sent the SMTP is working, so you might have the POP3 set up wrong. Take a look here;
http://support.microsoft.com/default.aspx?scid=kb;en-us;q165228

 

[debralyrae]

well its still the same problem. it recognizes how many emails i have to download but stops at receiving them. i have tried everything that you mentioned Bryan but still nothing works. do you think you might have another idea?

thanks so much for anyone who might have an idea
deb

 

[~Candy~]

I'm wondering if someone isn't sending you a rather large file and it just times out?

Can you go here, read whatever email you have, delete everything, and try sending yourself an email.......

This may not work if you don't use pop3 mail.......


http://mail2web.com/

 

[The_Egg]

http://www.google.com/search?num=50&hl=en&lr=&ie=UTF-8&oe=UTF-8&q=DLGLI.EXE

Backweb spyware

Shell folders Startup:
Data LifeGuard LifeLine Lite installer.lnk = C:\WINDOWS\TEMP\ins7.TMP\DLGLI.EXE

________________________________________________

No authentic startup programs start in the Windows\Temp dir.
________________________________________________

Ctrl+Alt+Delete
End task on DLGLI

Start -> Run -> msconfig
Startup tab
Uncheck: DLGLI

Reboot

Delete "C:\WINDOWS\TEMP\ins7.TMP" dir


Though you'd think Spybot or Ad-Aware should automate this process . . .

 

[debralyrae]

hi there,

i did as you asked. then came up a shortcut error which is normal. windoc fixed that. and no other problems came up in the check up.

the outlook express still hangs up my computer when i try to download my email. i dont have anything big in the webmail.

do you have any other things i can change, or check?
it did say on zonealarm that the program had changed.

HELP!

i think some sort of internal networking type error happened.
at least thats what i am left to believe.

deb

 

[~Candy~]

Look in tools/accounts/your mail account/properties/servers......

what shows in the incoming area......

 

[debralyrae]

pop.earthlink.net

this is what it says ... yet i know that is correct.

what do you think?

deb