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Solved: Access Denied error when trying to start BITS & Automatic Update Service

Discussion in 'Windows XP' started by DancinHomer, May 5, 2009.

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  1. DancinHomer

    DancinHomer Thread Starter

    Joined:
    May 5, 2009
    Messages:
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    I have been trying to resolve this issue since Friday with no great progress.

    The main issue is that a program on the laptop needs the Background Intelligent Transfer Service set to Automatic start, however when you try to change this setting, I get an Access Denied error (Error 5), I also get a similar access denied error when trying to manually start the service.

    I have done the following 'general fixes' with no success; chkdsk /r, sfc /scannow, windows update repair tool and windows repair.


    Other things I've tried:
    • Setting permissions in the registry for the BITS entries to give full access using the user's account.
    • Setting a password on the Administrator account.
    • Repairing BITS using guide on another forum.
    • Start the service from Administrator account (in safe-mode) and new Temp account (with admin rights).
    • Precautionary virus & spyware scan as I've read that Vundo virus can cause problems like this, albeit not found.
    Other information that may help:
    • I get the same error on the Automatic Updates service.
    • I noticed corruption on the Path to Executable:, where instead of reading %SystemRoot% it read %fystemRoot%, although I fixed these entries in Regedit.
    • When going into Safe-Mode it logs straight in to the user created account instead of normally asking at logon screen which account to login with (Administrator account not in list, but does exist)
    • Similar to above when I created the Temp account, it logged straight in to the main user account (in both normal & safe-mode) without giving me the option (I can log in by choosing Log Out, once logged in)
    • When enabling/disabling an entry in msconfig I get the message about not having permissions to make the change, although it does make the change.
    Any ideas would be much appreciated as I have posted this on another forum with no success (yet).

    Paul.
     
  2. Phantom010

    Phantom010 Trusted Advisor

    Joined:
    Mar 9, 2009
    Messages:
    34,761
    Please download and install HijackThis by clicking here.​

    Run it and select Do a system scan and save a logfile.

    The log will be saved in Notepad. Copy and paste the log in your next post.

    Do not fix anything
     
  3. DancinHomer

    DancinHomer Thread Starter

    Joined:
    May 5, 2009
    Messages:
    42
    Sorry about delay in posting, here is the HijackThis Log:

    Also, forgot to mention in first post that I disabled McAffee within McAffee settings and at msconfig (around 8 services & 2 startup items) as this was my initial thought on the reason for Access Denied error, allas no change.

    Logfile of Trend Micro HijackThis v2.0.2
    Scan saved at 16:30:31, on 05/05/2009
    Platform: Windows XP SP3 (WinNT 5.01.2600)
    MSIE: Internet Explorer v6.00 SP3 (6.00.2900.5512)
    Boot mode: Normal
    Running processes:
    C:\WINDOWS\System32\smss.exe
    C:\WINDOWS\system32\winlogon.exe
    C:\WINDOWS\system32\services.exe
    C:\WINDOWS\system32\lsass.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\WINDOWS\system32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\System32\svchost.exe
    C:\WINDOWS\system32\spoolsv.exe
    C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    c:\program files\common files\mcafee\mna\mcnasvc.exe
    c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    C:\Program Files\McAfee\MPF\MPFSrv.exe
    C:\WINDOWS\system32\Ati2evxx.exe
    C:\Program Files\McAfee\MSK\MskSrver.exe
    C:\WINDOWS\Explorer.EXE
    C:\Program Files\Microsoft SQL Server\MSSQL.1\MSSQL\Binn\sqlservr.exe
    C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
    c:\PROGRA~1\mcafee.com\agent\mcagent.exe
    C:\WINDOWS\AGRSMMSG.exe
    C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe
    C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe
    C:\WINDOWS\SOUNDMAN.EXE
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlbrowser.exe
    C:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
    C:\WINDOWS\system32\ctfmon.exe
    C:\WINDOWS\system32\svchost.exe
    C:\Program Files\Trigold\Update\TRUService.exe
    C:\Program Files\Messenger\msmsgs.exe
    C:\Program Files\Samsung\Digimax Viewer 2.1\STImgBrowser.exe
    C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    C:\Program Files\Common Files\Microsoft Shared\Works Shared\wkcalrem.exe
    C:\Program Files\RALINK\RT2500 Wireless LAN Card\Installer\WINXP\RaConfig2500.exe
    C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
    C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.orange.co.uk
    R1 - HKCU\Software\Microsoft\Internet Explorer\SearchURL,(Default) = http://uk.search.yahoo.com/search?fr=mcafee&p=%s
    O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
    O2 - BHO: McAfee Phishing Filter - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
    O2 - BHO: scriptproxy - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - c:\PROGRA~1\mcafee\VIRUSS~1\scriptsn.dll
    O2 - BHO: McAfee SiteAdvisor BHO - {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O2 - BHO: EpsonToolBandKicker Class - {E99421FB-68DD-40F0-B4AC-B7027CAE2F1A} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: Wanadoo - {8B68564D-53FD-4293-B80C-993A9F3988EE} - C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll
    O3 - Toolbar: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn\yt.dll
    O3 - Toolbar: EPSON Web-To-Page - {EE5D279F-081B-4404-994D-C6B60AAEBA6D} - C:\Program Files\EPSON\EPSON Web-To-Page\EPSON Web-To-Page.dll
    O3 - Toolbar: McAfee SiteAdvisor Toolbar - {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O4 - HKLM\..\Run: [ATIPTA] "C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe"
    O4 - HKLM\..\Run: [AGRSMMSG] AGRSMMSG.exe
    O4 - HKLM\..\Run: [WinDVR SchSvr] "C:\Program Files\Common Files\InterVideo\SchSvr\SchSvr.exe"
    O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
    O4 - HKLM\..\Run: [SpeedTouch USB Diagnostics] "C:\Program Files\Thomson\SpeedTouch USB\Dragdiag.exe" /icon
    O4 - HKLM\..\Run: [SoundMan] SOUNDMAN.EXE
    O4 - HKLM\..\Run: [mcenui] C:\PROGRA~1\McAfee\MHN\McENUI.exe /hide
    O4 - HKLM\..\Run: [mcagent_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
    O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
    O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
    O4 - HKUS\.DEFAULT\..\RunOnce: [tscuninstall] %systemroot%\system32\tscupgrd.exe (User 'Default user')
    O4 - Global Startup: Adobe Reader Speed Launch.lnk = C:\Program Files\Adobe\Acrobat 7.0\Reader\reader_sl.exe
    O4 - Global Startup: Digimax Viewer 2.1.lnk = ?
    O4 - Global Startup: InterVideo WinCinema Manager.lnk = C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
    O4 - Global Startup: Microsoft Works Calendar Reminders.lnk = ?
    O4 - Global Startup: Ralink Wireless Utility.lnk = C:\Program Files\RALINK\RT2500 Wireless LAN Card\Installer\WINXP\RaConfig2500.exe
    O8 - Extra context menu item: Search with Wanadoo - res://C:\PROGRA~1\Wanadoo\WSBar\WSBar.dll/VSearch.htm
    O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
    O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
    O11 - Options group: [searching] Search from the Address bar
    O16 - DPF: {6414512b-b978-451d-a0d8-fcfdf33e833c} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1241434860375
    O16 - DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} (MUWebControl Class) - http://update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1162584495062
    O16 - DPF: {BCC0FF27-31D9-4614-A68E-C18E1ADA4389} (DwnldGroupMgr Class) - http://download.mcafee.com/molbin/shared/mcgdmgr/1,0,0,26/mcgdmgr.cab
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
    O18 - Protocol: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~1\mcafee\SITEAD~1\mcieplg.dll
    O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
    O23 - Service: MBackMonitor - McAfee - C:\Program Files\McAfee\MBK\MBackMonitor.exe
    O23 - Service: McAfee SiteAdvisor Service - Unknown owner - C:\Program Files\McAfee\SiteAdvisor\McSACore.exe
    O23 - Service: McAfee Services (mcmscsvc) - McAfee, Inc. - C:\PROGRA~1\McAfee\MSC\mcmscsvc.exe
    O23 - Service: McAfee Network Agent (McNASvc) - McAfee, Inc. - c:\program files\common files\mcafee\mna\mcnasvc.exe
    O23 - Service: McAfee Scanner (McODS) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcods.exe
    O23 - Service: McAfee Proxy Service (McProxy) - McAfee, Inc. - c:\PROGRA~1\COMMON~1\mcafee\mcproxy\mcproxy.exe
    O23 - Service: McAfee Real-time Scanner (McShield) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcshield.exe
    O23 - Service: McAfee SystemGuards (McSysmon) - McAfee, Inc. - C:\PROGRA~1\McAfee\VIRUSS~1\mcsysmon.exe
    O23 - Service: McAfee Personal Firewall Service (MpfService) - McAfee, Inc. - C:\Program Files\McAfee\MPF\MPFSrv.exe
    O23 - Service: McAfee SpamKiller Service (MSK80Service) - McAfee, Inc. - C:\Program Files\McAfee\MSK\MskSrver.exe
    O23 - Service: Trigold Update Service (TRUService) - Trigold - C:\Program Files\Trigold\Update\TRUService.exe
    O23 - Service: Automatic Updates (wuauserv) - Unknown owner - C:\WINDOWS\
    --
    End of file - 7402 bytes
     
  4. vistashen

    vistashen Banned

    Joined:
    May 2, 2009
    Messages:
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  5. DancinHomer

    DancinHomer Thread Starter

    Joined:
    May 5, 2009
    Messages:
    42
    I have already mentioned I created another admin account in my first post and it doesn't work.
    And I have already tried the solution in kb883614 + more, although it's not that this doesn't help - I get a small error box; Installation Failed when I try this - any ideas?

    Anyway, thanks for your help.

    Here is the exact error when typing 'net start bits' @ CP:

    Hope this helps.
     
  6. Elvandil

    Elvandil

    Joined:
    Aug 1, 2003
    Messages:
    51,988
    Most of the time I have seen this with services, it has been because the logon account for the service was changed, or the registry permissions for the ControlSet branch of the registry was changed. Could these have been changed by anyone before the problem started?
     
  7. DancinHomer

    DancinHomer Thread Starter

    Joined:
    May 5, 2009
    Messages:
    42
    The only changes to the registry were key changes from when a Spybot S&D scan was ran and CCleaner used to clean registry. I have since restored the registry before these scans to no effect (have restored the registry back to after the scans now).

    Unfortunately a fresh windows install isn't really an option due to the time required to 'recreate' the current windows environment.

    I would hate to be beaten by this issue!
     
  8. DancinHomer

    DancinHomer Thread Starter

    Joined:
    May 5, 2009
    Messages:
    42
    Resolved this issue as a workaround fix.

    Set Permissions on registry keys:
    HKLM\SYSTEM\CurrentControlSet\Services\BITS
    HKLM\SYSTEM\CurrentControlSet\Services\wuauserv
    Full Control for Administrators

    Correct/confirm ImagePath entries in both above keys read:
    %SystemRoot%\system32\svchost.exe -k netsvcs

    BITService should now be able to start, although I am still getting Access Denied error when changing startup type to Automatic from Manual.


    To replicate Automatic startup:
    • Open Notepad
    • Type "net start bits" (without quotes)
    • Save file as Start BITS.bat & change 'Save as type' to All Files
    • Copy this file into Start Menu's Startup folder
    • Restart
    This will start the BITService running everytime Windows starts.
     
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