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Solved: Acer Arcade Deluxe Problem

Discussion in 'Multimedia' started by Petty, Jul 2, 2011.

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  1. Petty

    Petty Thread Starter

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    I have Acer Arcade Deluxe on my laptop, and since day one I cannot play Bluray discs in it. I have contacted Cyberlink Support many times, and they referred me to Acer Support. Which I did contact, and received a reply from after more than a month. Their advice was to remove and then re-install Acer Arcade Deluxe by using Acer e-recovery on my laptop. Although I can install it on the e-recovery program, it does not remove it for me and says I have to remove the current version first. I cannot find the uninstall link in either my add or remove programs list in control panel, and neither in the Acer Arcade files in my list of program files on Acer (C). I have searched the internet for an uninstall link, or more support, and found nothing. I also cannot update Acer Arcade, as I get an error message saying: '' Update failure Check if your current installation is correct''. What is there that I can do, please help as I am not getting much support from either Acer nor Cyberlink. Just to mention, all other CD's and DVD's play fine, I only have a problem with Bluray discs. My region code is 2 (UK). Thank you for your support and help, I will appreciate it.

    Tech Support Guy System Info Utility version 1.0.0.1
    OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit
    Processor: Intel(R) Core(TM)2 Duo CPU T6600 @ 2.20GHz, Intel64 Family 6 Model 23 Stepping 10
    Processor Count: 2
    RAM: 3000 Mb
    Graphics Card: Mobile Intel(R) 4 Series Express Chipset Family, 1308 Mb
    Hard Drives: C: Total - 289269 MB, Free - 243743 MB;
    Motherboard: Acer , SM80-MV , Not Applicable, 009AVCMBQTF0026C
    Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled:D;)
     
  2. Blackmirror

    Blackmirror

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    Has your computer got a blu ray player installed ?
     
  3. Petty

    Petty Thread Starter

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    Yes it has.Slimtype BD E DS4E1S. And it works fine with all other discs, but the problem is with the software Acer supplies by default, which is Acer Arcade De Luxe. I cannot even update the software to its new version, as mentioned before it gives me the error mentioned above. Therefore it's better to uninstall and re-install if I can get the place or link for uninstalling.
     
  4. Oddba11

    Oddba11 Jim

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    You should be able to uninstall through Add and Remove programs. If not, give Revo Uninstaller a try.
     
  5. Petty

    Petty Thread Starter

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    Sorry, but it does not show in add or remove programs neither in it's main file on Acer (C) in program files. I downloaded Revo, and this uninstaller also could not find the Acer Arcade De Luxe uninstall feature. Thank you for your advice.
     
  6. Oddba11

    Oddba11 Jim

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    Supposedly, you simply goto Start>Control Panel>Programs...
    Select Acer Arcade and Uninstall will be come available at the top of the column.
     
  7. Petty

    Petty Thread Starter

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    Sorry I have said that it's not in the programs list in Control panel. Seems very weird to me, never come across anything like this. Thank you for your effort and giving me advice.
     
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