Solved: Acer Extensa 4630Z - Sound stopped working!

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akula2

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Jan 31, 2013
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Hello,

I wanted to upgrade the drivers of my Moms Laptop which is 2 year old. Buy holiday gone haywire! Here's what I did:

1) Uninstalled all Drivers from Windows XP Add/Remove
2) Flash the BIOS successfully to 2.4 version. Reboot to Windows was normal.
3) From the regional Acer website, I downloaded all drivers. These are the driver list for info (not download this site):

http://www.laptopdriversfreedownlo [...] 32bit.html

4) I started with Chipset, then Video, Network, Sound, and last one was Bluetooth.


Problems:

a) Realtek Sound doesn't show up in the Device Manager (sound device disable).
a) MODEM driver doesn't install (no idea why).

NOTE: before I fiddled with this Laptop, there were no problems (a) and (b) at all.

Now I'm bewildered because I've played with dozens of Laptops (Windows/Linux/Mac) but never encountered such a stubborn problem
(It was a lesson learned - never be too confident!!)

I'm not clear where I gone wrong? Assuming, does Acer laptops need drivers to be installed in a particular order? Sorry I'm somewhat new to this make.

Looking forward for your inputs.

Big thanks.
 
Joined
Jan 15, 2013
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87
Make sure these drivers you downloaded are the correct drivers. Sometimes the website show you the drivers for different families on the same page.
 

akula2

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Jan 31, 2013
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7
I've downloaded from the Acer website, entire pack.

Perhaps should I uninstall all drivers and start again by re-installing only Chipset, Video and Sound drivers?

If still negative, then should I remove the Sound drivers from Device Manager, then reboot, and choose the Sound drivers manually?
 

akula2

Thread Starter
Joined
Jan 31, 2013
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As the last resort, what if I go for a "Repair Installation" because I guess "Recovery Console" doesn't help.

- will there be any problem? I reckon existing data will be intact except Windows folder and other system files will be deleted and re-installed. Isn't it?
- this laptop has AHCI/SATA HDD, I need to flag 'IDE' mode in BIOS because I've no external Floppy drive. Later AHCI support could be added. I never tried slip-streaming this driver into XP CD. Any pointers?
 

managed

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If you haven't already install all the windows updates. Then go to the updates site in IE and do a Custom search and see if it offers a sound driver.
 

akula2

Thread Starter
Joined
Jan 31, 2013
Messages
7
I solved the problem without any repair/re-install of Windows.

Trust me, it was one of the most patching annoyances...huh!!

Culprit is a small hotfix (not even 1MB!) from Microsoft, which blew away all the pain in my head:

Before installing Audio or MODEM driver, one *must* patch Windows XP SP3 with:

Universal Audio Architecture (UAA) High Definition Audio class driver
http://support.microsoft.com/kb/888111

Note: Actually I overlooked Acer-supplied Realtek Audio pack. However I think it's not my fault because that hot fix is hidden inside the Realtek folder (kinda slip-streamed it!). Had I inspected Realtek folder, I would have saved from this hell.

Anyway, happy ending :)
 

akula2

Thread Starter
Joined
Jan 31, 2013
Messages
7
Yes, it's working like a charm. Earlier my parents enjoyed video chat with my neice on Skype. I was really like, what the hell was happening? It's OK. Sometimes weird things happen with Hardware/Software.
 
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