Solved: acer laptop running windows xp having melt down plese help

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jrcst2011

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Joined
Apr 13, 2010
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3
I'm trying to fix my friend's computer. He has an acer laptop running windows xp professional. He said he got a virus and it shut down. When he started it back up it got as far as the windows xp loading screen. This is where it is stuck. It just keeps loading and keeps loading.He left it on for a few hours and it did nothing. We have restarted it like 20 times and still nothing. It won't let me boot to the virus cd i have (malewarebytes virus cd). I changed the boot order and still nothing. I have also tried all the options (None of these options worked eirther) ...

Safe Mode
Safe Mode with Networking
Safe Mode with Command Prompt

Last Known Good Configuration (Your most Recent Settings That worked)

Start Windows Normally

At the top of the screen it says "We Apologize for the inconvenience, but Windows did not start successfully. A recent hardware or software change might have caused this.

If your computer stopped responding, restarted unexpectedly, or was automatically shut down to protect your files and folders, choose Last Know Good Configuration to revert to the most recent setting that worked.

If a previous startup attempt was interrupted due to a power failure or because the Power or Reset button was pressed, or if you aren't sure what caused the problem, choose Start Windows Normally."

I also tried all the advanced boot options and nothing worked. It doesn't even give me the option to boot to the cd. It's not showning up that there is a cd.

Please help, :confused::mad::(:eek: Please i have been trying for 3 days to fix his computer and he needs it a.s.a.p thank you if u can help
 

jrcst2011

Thread Starter
Joined
Apr 13, 2010
Messages
3
This website didnt help, but thank you for trying. My friend's computer won't get passed the windows loading screen.
 

DoubleHelix

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Joined
Dec 9, 2004
Messages
24,388
Not being able to boot into Windows at all either normally or in Safe Mode means you'll have to take more drastic action. Does any data need to be backed up? If so, that would be the first priority. Either take the drive out and connect it to another computer or try a Linux Live CD to boot the system and back up the data.

Then try a repair. Otherwise, it's time for a full reinstall.
 
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