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Solved: Acrobat Reader & Writer will not open (XP)

Discussion in 'Business Applications' started by mrsjock, Jan 9, 2006.

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  1. mrsjock

    mrsjock Thread Starter

    Joined:
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    I have been working on an issue where acrobat reader and writer (both version 6) are installed, and ONE user is unable to get acrobat to open.
    specifics:
    --Windows XP
    --Acrobat reader 6.0
    --adobe full writer 6.0

    What I have tried:

    --rebooting :D
    --removing and reinstalling BOTH applications
    --updating to reader 7.0
    --renaming the users profile


    There is no way that acrobat opens. Clicking on either program, it just hangs. Doesn't show up in task manager, but does show up in processes.
    tried clicking on a pdf file, still nothing opens.
    tried "unassociating" pdf files with adobe, reinstalling, then "reassociating" all pdf's with adobe.....still nothing!

    If I log in, everything opens up fine. When the user logs in, Not-So-fine.

    any thoughts, suggestions, etc. would be GREAT

    thanks!
     
  2. bill.aam

    bill.aam

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    Messages:
    7,218
    Have you downloaded and installed Acro Reader 7.01 update? This is needed for acrobat to work properly with winxp.
     
  3. mrsjock

    mrsjock Thread Starter

    Joined:
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    I had reader 7.0 installed on the machine, but I did not install the 7.01 update. When 7.0 was on the machine, it still did not open.

    reader and writer 6.0 have been on the computer (and working fine) for several months until about 3 weeks ago.

    Do you think that updating to 7.01 will help?
    do you think that the user will need to update the writer to 7 as well?

    thanks for the quick response:)
     
  4. bill.aam

    bill.aam

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    I think the 7.01 update will help.
     
  5. mrsjock

    mrsjock Thread Starter

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    unfortunately, it did not. just loaded reader 7.0 and the updates for it. still the same problem. neither adobe acrobat 6 (full version) or acrobat reader will open on it's own, or will open a pdf file.

    still works when I log in as me, just not for the user of the computer.
     
  6. bill.aam

    bill.aam

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    do you have admin rights to the PC?

    If so, then I suggest you rename (DO NOT DELETE IT) the users local profile, let them log back in and let WINXP recreate a new local profile. If that works you will need to copy some of the folders from the OLD profile into their new profile. If you need help with that let me know... Some of their setting will have to be reset.
     
  7. mrsjock

    mrsjock Thread Starter

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    I renamed the user profile, and everything works like a champ!!!

    :)
     
  8. bill.aam

    bill.aam

    Joined:
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    If its fixed, you should mark your post SOLVED.

    Glad I could help..
     
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