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Solved: Add/Remove list will not populate

Discussion in 'Windows XP' started by RT, Jan 29, 2007.

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  1. RT

    RT Thread Starter

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    Hi folks!

    I installed SP2 for XP Home a couple of days ago (better late than...:rolleyes: ) and thought all went well. Today I got the critical updates for SP2 installed.

    Now when I go to Add/Remove Programs in Control Panel no list is displayed, just the window saying to wait for list population. Worked last time I used it, which was before the SP2 install and updates. I've waited up to 15 min but there's no hourglass icon or any indication that anything is trying to happen. Other categories in CP work fine.
    So I'm not sure if the culprit would be the applet itself, the service pack or one of the priority updates, if any. Does anyone know if there is such an issue with the updates?

    I considered doing a system restore, then reinstalling the 17 or so priority updates for SP2 one at a time to check ... but ... I'll do it if so advised. Unless this is a known issue (which I didn't seem to find by searching), then it's obviously something else.

    I've run a spyware scanner and CleanUp! resulting in no joy.

    HJT log, Start up log available if needed.
     
  2. eddie5659

    eddie5659 Moderator Malware Specialist

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    Hiya

    There is a way to solve this, but it may look long, but its a 'try this step first, if no joy, try the next step' troubleshooting page:

    http://support.microsoft.com/kb/266668

    You may want to create a restore point, prior to any of the steps in the article.

    Regards

    eddie
     
  3. RT

    RT Thread Starter

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    Hi eddie, thanks for the reply

    I finally found numerous instances of this problem searching the net so I have seen that article and have tried only some of the steps, none of which worked. It's possible if I had continued something might've worked.

    However, for some reason I decided to go ahead with a system restore to before the SP2 install - well, that populated the Add/Remove list alright but also caused a host of other problems :( most of which I've got sorted out now (I think). Add to that the trouble I've been having with internet connectivity (I suspect my ISP there) and it's been a frustrating past few days.

    This is the second time ( or perhaps third) I've tried to install SP2 and all attempted installs have resulted in problems, and the problems are different each time - which is why I have delayed this so long.
    I first resisted SP2 because of reported problems, most of which were hardware/driver related as I recall. But in my attempts it seems to be messing around with Windows itself.
    I have tried installing from the MS website and from the MS CD and just wound up cussing out loud alot.

    Maybe I'm going about it wrong. Is there a tried and true procedure for installing SP2 flawlessly? Would you suggest I reinstall SP2 and then (if the same problem recurs) just work my way through the steps you linked to? Is it best to install from the website or the CD?
    (I read one post from someone who wrote MS about this Add/Remove problem and was advised by the MS tech not to install from the CD...but the problem was never solved for him far as I can tell.)
     
  4. jack213

    jack213

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    Hi RT,

    I read your post with interest and I could'nt help but wonder if you'd be better off installing SP2 after a clean install?

    I only ask this as it would be my gut instinct of "best practice", Well, it's what i'd do anyway.

    Do you reformat regulary? If not, would it be the case that the longer you leave it b4 installing SP2 - the greater the likelyhood of some conflicts. Think of all the software you've installed/uninstalled over the years.

    If there are any reminants of them lurking in your system, SP2 has to deal with them.

    Would it be an idea to do a registry cleanup b4 SP2 if you didn't want to re-format?

    Are you low on any resources? - HDD space or RAM?

    I'd rather spend 2 days backing-up and then re-formatting with a clean start. It's what I've always done + had no problems as all software is then installed ON TOP of SP2.

    What do you think?
     
  5. RT

    RT Thread Starter

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    Hey jack, thanks for looking at this, I understand what you mean by "best practice"

    The first time I had trouble with SP2 was right after a format and fresh install of XP, I thought that would be the best time to go for it, like you've suggested....
    that turned into a rather long thread here that was eventually resolved , but I still didn't have SP2, it just resolved the problem that the update seemed to cause.

    I don't format on a regular basis, that's a last resort for me, mostly.
     
  6. RT

    RT Thread Starter

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    Here's a heck of a thing....

    I disconnected from the internet, turned off my firewall and AV, then undid my last restore.
    Behold! The Add/Remove list shows all programs! SP2 is installed and no glitches found yet.

    Another chapter in the weird ways of Windows :rolleyes:

    Thanks eddie and jack and all who looked at this.
    I consider this problem solved.
     
  7. eddie5659

    eddie5659 Moderator Malware Specialist

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    Glad its solved :)

    Don't you love Windows, the way it just works sometimes and other times you're pulling your hair out :D

    eddie
     
  8. RT

    RT Thread Starter

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    You still have hair?
    :D :D :D
     
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