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Solved: Address book failed to load

Discussion in 'Web & Email' started by Lockeyp, Apr 30, 2010.

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  1. Lockeyp

    Lockeyp Thread Starter

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    I'm getting this message...The Address book failed to load. Outlook Express is incorrectly configured,please re-install . How & why does this happen & how do I correct this.

    answers on a post card to

    Lockeyp.
     
  2. digitalsatori

    digitalsatori

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    Hi Lockeyp,

    This can occur due to a file error or if the full fledged version of Outlook has been installed from the Microsoft Office CD. Basically, the Address Book has been converted to an invalid format.

    Renaming the address book file should work and allow you to access Outlook Express again, then you can import the addresses from the old address book.

    First, some preliminary work. You need to enable the ability to see file extensions. To do this, open up My Computer, then click on the Tools menu, select Folder Options, then click on the View tab. Uncheck the option for "Hide Extensions for Known File Types" and click OK.

    Now, we need to find the address book file. Click on Start, then Find, then Files or Folders. In the search field, type *.wab and make sure you're looking for "All Files". When the search is completed, you should see at least one file. Rename that file from filename.wab to filename.old (where filename is the name of the address book file). Once the file(s) are renamed, you should be able to open Outlook Express again. Note the location of this file, typically C:\Documents and Settings\....; you'll need this to import your address book entries.

    Once you are able to, open up My Computer again and
    click on the Tools menu, select Folder Options, then click on the View tab. Check the option for "Hide Extensions for Known File Types" to go back to how your files were shown before and click OK.

    (If you don't have any old contacts in your address book, you can skip this step) - Once that is complete, you should be able to import the old address book by opening Outlook Express, then clicking on File, then Import, then Address Book. Browse to the location of where the .old filename is and import it.

    Hope this helps!

    --- Russ
     
  3. Lockeyp

    Lockeyp Thread Starter

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    Digitalsatori. Tried *.wab came back with no results for this file.

    Lockeyp
     
  4. digitalsatori

    digitalsatori

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    Hi Lockeyp,

    I suspect the search may not have looked in the hidden files, which is where Outlook Express stores the address book file by default. So, we can check in the default location to see if it is there.

    You'll want to show the file name extensions (as outlined in my previous post) as well as show hidden files. So, to show hidden files Open "My Computer", then click Tools, then Folder Options. Click the View tab and click on the radio button for "Show hidden files and folders". Once that is done, open your local hard drive, ususally c:.

    Open Document and Settings\<username>\Application Data\Microsoft\Address Book\

    <username> will be the folder that matches your login name. This is usually your name, but could be "Owner" or "Administrator", depending on how your computer was set up.

    Once you open the Address Book folder, you should see the .WAP file(s). Rename that file from filename.wab to filename.old (where filename is the name of the address book file) and restart Outlook Express. This should, hopefully, allow you to open Outlook Express again.

    --- Russ
     
  5. Lockeyp

    Lockeyp Thread Starter

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    Did that ' Message reads (The Address Book failed to load. Outlook Express is incorrectly configoured , please re-install.)'

    Lockeyp
     
  6. digitalsatori

    digitalsatori

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    I understand. In that case, you can try to give Outlook what it wants and reinstall, but I am not entirely sure how this will affect any email that is stored within the Outlook Express application. From what I gather, Outlook Express appeaers to store the mailbox data elsewhere, so this should not affect the mailbox storage.

    http://email.about.com/od/outlookexpresstroubles/qt/et_reinstall_oe.htm
     
  7. TerryNet

    TerryNet Moderator

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    Terry
    Reopened per request.
     
  8. Lockeyp

    Lockeyp Thread Starter

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    Digitalsatori. I followed the instructions set down in the link but unfortunately it did not work. do you have any more suggestion.

    Lockeyp
     
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