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Solved: agent.exe

Discussion in 'Virus & Other Malware Removal' started by mudpie, Feb 27, 2007.

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  1. mudpie

    mudpie Thread Starter

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    Recently my processor has been running at max. The only thing I see that is pulling extra power is agent.exe. Computer is slow and programs take forever to open up. Ran Adaware,Spybot & AVG. Am attaching my HIJ log file, would someone please take a look?
    Thanks in advance.
    P.S. This AM I was on the computer and it was running fine , I checked and agent.exe wasn't running. Later it was back and the same problems with it.
     

    Attached Files:

  2. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    Is this a Dell computer?
     
  3. mudpie

    mudpie Thread Starter

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    Yes, about 3 years old.
     
  4. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    When it's a Dell system, agent.exe is a process from Dell that gives the user an interface to monitor and administer the system.
     
  5. mudpie

    mudpie Thread Starter

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    Well it has never been a problem before, so why is it eating up so much of my processor? I don't want it on there if that's the price I have to pay.
     
  6. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    Well your log looks okay with the exception of a few entries.

    Rescan with Hijack This.
    Close all browser windows except Hijack This.
    Put a check mark beside these entries and click "Fix Checked".

    O16 - DPF: {2B96D5CC-C5B5-49A5-A69D-CC0A30F9028C} (MiniBugTransporterX Class) - http://download.weatherbug.com/minibug/tricklers/AWS/MiniBugTransporter.cab?

    O16 - DPF: {88D758A3-D33B-45FD-91E3-67749B4057FA} - http://dm.screensavers.com/dm/installers/si/1/sinstaller.cab


    Reboot.

    The file can also be associated w/ InstallShield 11. Do you have that installed?
     
  7. mudpie

    mudpie Thread Starter

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    Did as you said but I am looking at Task Manager and agent.exe is reading anywhere from 0 to 69% during any 10 secound span. Why would a program be that random?
    I don't know if i have Installshield, I don't see it in my programs anywhere.
    If I could find it I would get rid of it.
     
  8. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    I see you do have InstallShield.

    Rescan with Hijack This.
    Close all browser windows except Hijack This.
    Put a check mark beside these entries and click "Fix Checked".

    O4 - HKLM\..\Run: [ISUSPM Startup] C:\PROGRA~1\COMMON~1\INSTAL~1\UPDATE~1\ISUSPM.exe -startup

    O4 - HKLM\..\Run: [ISUSScheduler] "C:\Program Files\Common Files\InstallShield\UpdateService\issch.exe" -start

    O4 - HKCU\..\Run: [ISUSPM] "C:\Program Files\Common Files\InstallShield\UpdateService\ISUSPM.exe" -scheduler


    Reboot.

    It updates automatically which is probably why the usage fluctuates so much.
     
  9. mudpie

    mudpie Thread Starter

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    That did the trick.
    So the next time I use Installshield for a download will I need to go in and do this all over again?
    By the way , thanks for your help, I will make a donation to TSG in your name.
     
  10. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    Most likely. Which in a way can be a pain, but that program just likes to eat up CPU usage.
    Thanks for the donation! I'm glad I could help. :)
     
  11. Cheeseball81

    Cheeseball81 Moderator Malware Specialist

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    You can mark your thread "Solved" from the Thread Tools drop down menu.
     
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