Solved: APPCRASH SHELL32.dll

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Fyreman

Thread Starter
Joined
Jul 7, 2002
Messages
307
Ok, here goes. Making this short and sweet, I was copying pictures from my c: drive to my ext HDD and flash drive, when I right clicked on all three to check space used and free, I got the "Windows Explorer Has Stopped Working" window and this detail panel:

Problem signature:
Problem Event Name: APPCRASH
Application Name: Explorer.EXE
Application Version: 6.1.7601.17567
Application Timestamp: 4d672ee4
Fault Module Name: SHELL32.dll
Fault Module Version: 6.1.7601.18517
Fault Module Timestamp: 53aa2e07
Exception Code: c0000005
Exception Offset: 0000000000050506
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: d257
Additional Information 2: d257e70c0bb57693fe4a99b32203ac45
Additional Information 3: 3a89
Additional Information 4: 3a892a243cfbf4aaf94102870588701a

These are the solutions I've already tried with no success:
1) Ran sfc /scannow x3, No Problems Detected
2) Ran chkdsk, No Problems Detected
3) Ran in Safe Mode, Problem was reproduced- "Windows Explorer Has Stopped Working"
4) Ran Malwarebytes Anti-Malware and SUPERAntispyware, minor problems detected, removed but problem still present
5) Ran deep virus scan using AVG and Trend Micro Housecall, None detected
6) Uninstalled possible offending program, No help, no change
7) Ran Windows Memory Test and MemTest86, Found bad memory stick, removed and now have 4GB of RAM instead of 8GB, problem is still there
8) Updated Windows and nVidia Graphics Adapter, No help
Any other suggestions/solutions are greatly appreciated. Thank-you in advance for your time and effort
 

Fyreman

Thread Starter
Joined
Jul 7, 2002
Messages
307
The problem could be a problematic third party context menu handler.

The following link has some info and a download to ShellExView which you can use to selectively disable third party context menu handlers to find out a problematic one:
http://windowsxp.mvps.org/slowrightclick.htm

You could try disabling all non-Microsoft context menu handlers and then, if the problem resolves, re-enable them one at a time to see which one was the problem.


This solved the problem:
Spybot SDECon64.dll was ENABLED on my computer, I disabled it and it corrected the problem. I haven't had any issues with it being DISABLED.
 
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