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Solved: Aspire 5516

Discussion in 'Hardware' started by yowill, Jan 4, 2011.

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  1. yowill

    yowill Thread Starter

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    I have a Acer Aspire 5516, I suspect I had a virus, I restored it(WinVistaHome is installed on it), but the mouse pad dose not work. Also, the USB on the side do not work. What if I replaced the keyboard? Would that solve the problem.
     
  2. etaf

    etaf Moderator

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    Wayne
    did you re-install the drivers
    lets have a look at device manager

    ------------------------------------------------------------------------
    {Device Manager}
    Post back the results in device manager
    If you cannot access the internet with this PC, then you will need to copy the program across to the faulty PC
    Start > control Panel {Vista set to classic view}> system > {Vista, device manager on left hand side} {XP hardware Tab, device manager button} >
    windows 7
    start > control panel> System and Security> Device Manager

    on the menu at the top of device manager choose
    View - Show hidden devices

    post a screen shot of the device manager showing any yellow ! or X items

    To post a screen shot of the active window, hold the Alt key and press the PrtScn key. Open the Windows PAINT application and Paste the screen shot. You can then use PAINT to trim to suit, and save it as a JPG format file.
    To upload it to the forum, open the full reply window and use the Manage Attachments button to upload it here
    ------------------------------------------------------------------------
     
  3. yowill

    yowill Thread Starter

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    Was able to chat with Acer support, they gave me me some self help information, but I dont see a Device Setting tab. Maybe this does not apply to WinVistaHomeEdtion.

    Note: The touchpad drivers must be installed to access the Mouse Properties settings for the touchpad.
    Follow these steps to turn on or turn off the touchpad and optional pointing device.
    1.1. From the Start menu, click Control Panel. Note: If your Control Panel is in not in classic View, click on Hardware and sound, then click on mouse.
    2. In Control Panel, classic view, click or double-click the Mouse icon.
    3. In the Mouse Properties dialog box, click the Device Settings tab.
    4. Click to select the device you want to turn on or turn off, and then click Enable or Disable.



    They told me, even if I system restored with a factory partition, I still might not have all the drivers. Also, under device manager(base on your response) everything is intact, no yellow exclamation marks. They sent me a link for a driver, I'm trying now. Earlier I did get to the Mouse icon in the control panel, scrolled through everything, reseting everything to default, i.e, pointer, tapping etc. Nothing happen, I'm hoping to install this driver they sent via this link.

    http://global-download.acer.com/GDF...0784&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE
     
  4. yowill

    yowill Thread Starter

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    Found out why I couldn't find the Device Setting Tab, driver not installed.
     
  5. etaf

    etaf Moderator

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    Wayne
    so is it all working now ?
     
  6. yowill

    yowill Thread Starter

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    You will never believe how the problem got fixed. All I had to do was turn on the toggle button for the mouse pad on the left hand side of the on/off button. I feel like an idiot, why didn't Acer Tech support tell me "did you try the toggle button". Moral of the story, first try the obvious:). I only found out after going to their site and looking in the manual. Thanks for your help.
     
  7. etaf

    etaf Moderator

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    Wayne
    thanks for letting us know - that will help others who have the same issue searching this forum (y)
     
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